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This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Responsibility:
Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
Provide software service, pre- sales, post-sales or service delivery support
Deliver services, including customized services to large enterprise, complex or corporate accounts
Use proactive monitoring procedures/tools to identify problem prevention opportunities
Requirements:
Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience
Experience with support of full range of company products in Customer base
Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices
Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set
Knowledge of assigned company hardware system platforms
Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
Knowledge of high availability system environments
Strong communication skills both verbal and written
Strong Customer relationship building skills Ability to manage complex Customer problems
Ability to perform while under high-pressure situations
Project management, analysis, communication, scheduling, controlling, and presentation skills
Good teamwork with peers and company personnel
Demonstrate consistent, acceptable performance of all business fundamentals
Knowledge of portfolio of services
Basic knowledge of change management process and tools available
Schedule and participate in on-site account support meetings both internal and external