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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Specialized Account Engineer

United States, All, Florida 24.95 - 49.95 USD / Hour · Job Posted April 23, 2026
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Job Description

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Responsibility

  • Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
  • Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
  • Provide software service, pre- sales, post-sales or service delivery support
  • Deliver services, including customized services to large enterprise, complex or corporate accounts
  • Use proactive monitoring procedures/tools to identify problem prevention opportunities

Requirements

  • Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience
  • Experience with support of full range of company products in Customer base
  • Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices
  • Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set
  • Knowledge of assigned company hardware system platforms
  • Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
  • Knowledge of high availability system environments
  • Strong communication skills both verbal and written
  • Strong Customer relationship building skills Ability to manage complex Customer problems
  • Ability to perform while under high-pressure situations
  • Project management, analysis, communication, scheduling, controlling, and presentation skills
  • Good teamwork with peers and company personnel
  • Demonstrate consistent, acceptable performance of all business fundamentals
  • Knowledge of portfolio of services
  • Basic knowledge of change management process and tools available
  • Schedule and participate in on-site account support meetings both internal and external

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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