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The Speciality Client Partner in Manufacturing/High Tech will be responsible for managing executive relationships and driving growth through strategic account management. You will be joining a team of digital, strategy, product design, and engineering experts bringing digital product transformations to some of the world’s most interesting brands. As a Client Partner at Launch, you’ll be the primary steward of executive relationships across a portfolio of clients in Manufacturing. Your mission is to ensure client satisfaction, deepen partnerships, and drive sustainable growth through a focus on strategic account management.
Job Responsibility:
Serve as the trusted advisor to senior executives, strengthening relationships and ensuring Launch remains aligned with client business priorities
Lead strategic account planning and executive business reviews, ensuring clients see measurable value and impact from Launch engagements
Grow revenue within existing accounts through consultative and solution-based selling, cross-sell, and upsell aligned to client needs
Partner with internal teams (delivery, design, product, engineering) to ensure seamless execution and exceptional outcomes
Act as a liaison between clients and internal teams, effectively communicating requirements, managing expectations, and ensuring alignment throughout the project lifecycle
Co-create client roadmaps and value metrics that track impact over time
Maintain oversight of account health, including satisfaction, retention, and long-term growth opportunities
Manage portfolio P&L, ensuring account profitability and financial health
Act as the voice of the client within Launch, influencing internal strategies and priorities to better serve clients
Mentor and support teams working across your accounts to ensure continuity, quality, and client delight
Requirements:
10+ years of experience in account management or client relationship leadership within consulting, digital services, or technology firms
5+ years’ experience selling in digital product design, user experience, research, and innovation areas
Knowledge of digital transformation, product-led approaches, and innovation strategies
8+ years of experience in MFG/Hi Tech
Familiarity with modern software development lifecycles and digital delivery methodologies
Strong business acumen, with the ability to connect technology to business outcomes
Exceptional communication, negotiation, and executive presentation skills
High emotional intelligence and relationship management expertise
What we offer:
medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match