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Speciality Client Partner - Manufacturing/High Tech

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NTT DATA

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Location:
United States , Dallas

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

179000.00 - 354000.00 USD / Year
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Job Description:

The Speciality Client Partner in Manufacturing/High Tech will be responsible for managing executive relationships and driving growth through strategic account management. You will be joining a team of digital, strategy, product design, and engineering experts bringing digital product transformations to some of the world’s most interesting brands. As a Client Partner at Launch, you’ll be the primary steward of executive relationships across a portfolio of clients in Manufacturing. Your mission is to ensure client satisfaction, deepen partnerships, and drive sustainable growth through a focus on strategic account management.

Job Responsibility:

  • Serve as the trusted advisor to senior executives, strengthening relationships and ensuring Launch remains aligned with client business priorities
  • Lead strategic account planning and executive business reviews, ensuring clients see measurable value and impact from Launch engagements
  • Grow revenue within existing accounts through consultative and solution-based selling, cross-sell, and upsell aligned to client needs
  • Partner with internal teams (delivery, design, product, engineering) to ensure seamless execution and exceptional outcomes
  • Act as a liaison between clients and internal teams, effectively communicating requirements, managing expectations, and ensuring alignment throughout the project lifecycle
  • Co-create client roadmaps and value metrics that track impact over time
  • Maintain oversight of account health, including satisfaction, retention, and long-term growth opportunities
  • Manage portfolio P&L, ensuring account profitability and financial health
  • Act as the voice of the client within Launch, influencing internal strategies and priorities to better serve clients
  • Mentor and support teams working across your accounts to ensure continuity, quality, and client delight

Requirements:

  • 10+ years of experience in account management or client relationship leadership within consulting, digital services, or technology firms
  • 5+ years’ experience selling in digital product design, user experience, research, and innovation areas
  • Knowledge of digital transformation, product-led approaches, and innovation strategies
  • 8+ years of experience in MFG/Hi Tech
  • Familiarity with modern software development lifecycles and digital delivery methodologies
  • Strong business acumen, with the ability to connect technology to business outcomes
  • Exceptional communication, negotiation, and executive presentation skills
  • High emotional intelligence and relationship management expertise
What we offer:
  • medical, dental, and vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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