Speciality Client Partner - High Tech/Manufacturing Job at NTT DATA (Plano)

Job Description

The Speciality Client Partner in High Tech/Manufacturing will be responsible for managing executive relationships and ensuring client satisfaction. With over 10 years of experience in account management and digital transformation, the candidate will collaborate with internal teams to deliver exceptional outcomes. This remote role offers a competitive salary range of $128,861 - $286,359, depending on experience and qualifications.

Job Responsibility

Serve as the trusted advisor to senior executives, strengthening relationships and ensuring Launch remains aligned with client business priorities
Lead strategic account planning and executive business reviews, ensuring clients see measurable value and impact from Launch engagements
Grow revenue within existing accounts through consultative and solution-based selling, cross-sell, and upsell aligned to client needs
Partner with internal teams (delivery, design, product, engineering) to ensure seamless execution and exceptional outcomes
Act as a liaison between clients and internal teams, effectively communicating requirements, managing expectations, and ensuring alignment throughout the project lifecycle
Co-create client roadmaps and value metrics that track impact over time
Maintain oversight of account health, including satisfaction, retention, and long-term growth opportunities
Manage portfolio P&L, ensuring account profitability and financial health
Act as the voice of the client within Launch, influencing internal strategies and priorities to better serve clients
Mentor and support teams working across your accounts to ensure continuity, quality, and client delight

Requirements

10+ years of experience in account management or client relationship leadership within consulting, digital services, or technology firms
5+ years’ experience selling in digital product design, user experience, research, and innovation areas
5+ years experience of digital transformation, product-led approaches, and innovation strategies
8+ years of experience in Hi Tech/Manufacturing
Familiarity with modern software development lifecycles and digital delivery methodologies
Strong business acumen, with the ability to connect technology to business outcomes
Exceptional communication, negotiation, and executive presentation skills
High emotional intelligence and relationship management expertise

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match

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Speciality Client Partner - High Tech/Manufacturing

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