Specialist User Experience Design Job at Amgen (Hyderabad)

User Experience Senior Analyst

The User Experience Sr. Analyst is an intermediate level experienced role, stron...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Related background focussed on User Experience
Experience working within banking or financial services
Strong attention to detail & analytical skills
Experience delivering with an agile methodology
Excellent communication and presentation skills
Highly skilled in professional design tools e.g., Figma, AdobeXD, Sketch, Axure etc.
Experience using design systems
Keen interest in, or knowledge of, banking or finance
HTML/CSS Development Skills
Bachelor's Degree/University degree or equivalent experience

Job Responsibility

Hold meetings with users, clients, product sponsors and technology to understand project requirements
Perform UX research, define IA, user journeys, and create personas
Identify metrics and data that can support decision-making
Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
Perform relevant testing to validate and inform design decisions
Create wireframes, prototypes, and high-fidelity designs using specialist tools such as InVision, Sketch, Axure, and the Adobe suite
Apply a positive and constructive attitude to all feedback
Use, and contribute to, the approved design system
Adhere to, and improve design standards and best practices
Perform detailed handover to development teams, ensuring they have all they need to implement the designs

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Senior Design & Research Operations Specialist

We are seeking a Senior Design & Research Operations Specialist to help us scale...

Location

Canada; United States , Toronto; Calgary; Vancouver

Salary:

126200.00 - 170800.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

5+ years of experience in design, research, or product operations
Strong organizational, communication, and program-management skills
Comfort navigating ambiguity and bringing structure to complex systems
Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
Experience maintaining process documentation and operational metrics
A pragmatic, collaborative approach to problem-solving and continuous improvement
Experience working in fast-paced, iterative product development environments
Deep understanding of good user experience, IA, and visual design
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Lead the operational foundation for Design & Research, managing tools, systems, and budgets
Shape and maintain the rhythms and rituals that connect our teams within Design and within the organization
Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management
Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions
Design and evolve onboarding programs that help new designers and researchers ramp quickly
Track and report on key operational metrics including team health, delivery velocity, and efficiency
Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals
Support the evaluation and rollout of new tools and vendors
Contribute to building a collaborative, high-performing culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Lms and instructional design specialist

Responsible for the comprehensive management of the Learning Management System (...

Location

Mexico , Monterrey

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer systems engineering, Information Technology, Educational Technology, Education with a specialization in e-Learning, or related fields
English: 100% proficiency, fully bilingual Spanish and English (spoken and written, advanced level)
Strong instructional design skills
Proficiency in managing learning projects (in-person, virtual, and blended)
Experience administering LMS platforms (e.g., Moodle, SAP SuccessFactors, Cornerstone, etc.)
Ability to coordinate L&D initiatives at the regional and global level
Ability to work independently and manage multiple priorities

Job Responsibility

Administer, configure, and provide continuous support for the LMS
Ensure optimal user experience (navigation, accessibility, and basic technical support)
Oversee the upload, update, and maintenance of content in the LMS
Analyze and report usage metrics, progress, and training effectiveness
Stay current on technology trends and learning management tools
Design and implement learning paths, courses, and training programs on the platform
Apply instructional design principles to create engaging and effective learning experiences
Collaborate with stakeholders to identify training needs and translate them into digital solutions
Coordinate strategic training projects, ensuring timely and quality execution
Promote the sharing of best practices across areas and regions

What we offer

Competitive compensation package including annual bonus
Generous benefits package including major medical expenses and life insurance
Vacation days
Paid time off
Christmas bonus
Food vouchers and cafeteria service
Savings fund
Career developmental opportunities
A company culture that prioritizes internal development

Website Experience & Support Specialist

The Website Experience & Support Specialist is responsible for maintaining and o...

Location

United States , Prospect

Salary:

Not provided

WORX

Expiration Date

Until further notice

Requirements

1+ year of experience in website support, user experience or a related field
Experience with CMS platforms
Understanding of website analytics and Tag Manager implementation
Knowledge of SEO and metadata best practices
Familiarity with website accessibility guidelines and regulations
Strong communication skills and ability to collaborate with team members
Excellent project management skills and attention to detail

Job Responsibility

Work in collaboration with UX, content/marketing, and technology teams to produce and implement strong content design for digital interfaces
Interface directly with WORX client partners to collect website content and strategize on implementation
Populate and maintain websites and landing pages utilizing various CMS platforms (ConcreteCMS, WordPress, Unbounce, etc.)
Optimize website content for SEO and metadata
Conduct regular website audits and remediations for ADA compliance using a 3rd party auditing system
Implement Google Tag Manager and event tracking for website analytics adhering to data privacy and cookie compliance rules
Create CMS user guides and conduct CMS trainings with client partners upon launch of new websites

Fulltime

Junior Search Experience Specialist

Join SER – a global leader in intelligent content automation – as our Junior Sea...

Location

United States , Boston

Salary:

Not provided

AFI Solutions GmbH

Expiration Date

Until further notice

Requirements

A passion for search, SEO and digital content
Excellent English writing skills (US native)
Curiosity to explore new platforms, trends, and AI tools
A desire to learn more about document management/enterprise content management, automation and AI
A structured, proactive, and creative mindset
Initial experience in content marketing, SEO or communications is a plus
Either a university degree (e.g. in Marketing) or comparable work experience

Job Responsibility

Increase SER’s visibility in search engines and LLM tools
Research, create and distribute guest articles for relevant blogs and industry magazines
Actively participate in relevant conversations on platforms such as LinkedIn, Reddit, YouTube and public user groups
Initiate and contribute to meaningful discussions across forums and social media platforms
Contribute to semantic SEO efforts in platforms like Wikidata and Wikipedia
Continuously monitor KPIs and performance to adapt and enhance strategies and tactics
Boost SER’s digital presence with high-impact website content
Write unique, longtail-focused content for our blog and website
Continuously optimize and update existing web content for relevance and SEO impact
Experiment with new content formats designed to improve presence in AI overviews and LLM tools

What we offer

A modern tech stack and freedom to experiment with AI
Flexible working location
A team that loves to test new ideas, support each other and celebrate wins
Personalized onboarding and mentoring program
Professional growth support: regular development check-ins, internal training, and conference opportunities
An international, future-oriented workplace with a long-term perspective

Fulltime

Midweight Public Sector Service Designer

The Service Designer will be part of a skilled multidisciplinary team leading on...

Location

United Kingdom , London

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Previous experience working with Public Sector and proven experience with GDS
Comfort leading sessions with senior clients
Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
Passion about helping to create an environment where people can do great work
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years

Job Responsibility

Zooming out on the wider context, focus on policy outcomes and zoom in on what people need
Designing in a user-centred way, understanding user needs and advocating for people in the design process
Agile ways of working, working in multidisciplinary teams and being able to work to GDS standards are a hygiene factor
Working towards justice, equity and inclusion in the teams you work with and the services you help deliver
Working towards environmental sustainability of government and its services
Leading the design of services and supporting the wider organisational objectives and strategic priorities
Working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services
Using reflective and critical thinking
challenging assumptions and asking questions
to support government to do better and deliver better services

What we offer

We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
All UK employees are eligible to request flexible working arrangements
Employee wellbeing is vitally important to us as an organisation
We have trained ‘Mental Health Champions’ across each of our business areas
We have also invested in wellbeing apps such as Thrive and Peppy

Network Engineer

AAC Inc is seeking a highly skilled and motivated professional to join our team ...

Location

United States , Camp Pendleton

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Active Secret clearance
10+ years of experience
High School Diploma or greater
IAT Level III certification in one of: Cisco Certified Security Professional (CCSP), Fortinet Certified Network Security Professional (FCNSP), Juniper Networks Certified Specialist Security (JNCIP-SEC), Certified Modeling & Simulation Professional (CMSP), Cisco Certified Network Practitioner (CCNP)
Experience assisting Government Lead in daily engineering duties
Experience evaluating communication hardware/software and troubleshooting LAN/BAN/WAN
Experience providing technical leadership in integration and test of complex large-scale computer integrated networks
Experience scheduling conversions and cutovers
Experience designing and providing near real time full spectrum situational awareness of IT services
Experience delivering Navy/Marine Corps NetOps control and visibility via electronic network management systems

Job Responsibility

Assist the Government Lead in the daily engineering duties on systems
Evaluate communication hardware and software communication, troubleshoot LAN/BAN/WAN and other network related problems
Provide technical leadership in the integration and test of complex large-scale computer integrated networks
Schedule conversions and cutovers
Design and provide near real time full spectrum situational awareness of IT services, events, incidents, and infrastructure to support vulnerability analyses
Deliver Navy/Marine Corps NetOps control and visibility via electronic network management systems and Command and Control (C2) facilities
Facilitate the Government’s exercise of network operational control over critical services and infrastructure
Design and perform schema extensions for directory services
Perform system integration and server installation on server hardware
Perform system backup (Disaster Recovery), security updates, and system integration with HBSS

Fulltime

Specialist User Experience Design

Amgen

Location:
India , Hyderabad

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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Job Responsibility:

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Job Posted:February 17, 2026

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