Specialist - Technical Support Administration Job at Nordex Group (Chennai)

Specialist- Technical Support Administrator

Location

India , Chennai

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in engineering, Project Management or related field
Minimum of 4-6 yrs experience ( preferably from wind industry)
Proven experience in project coordination or similar role
Strong analytical and data manipulation skills in Excel
Strong organizational and time management skills with the ability to prioritize tasks effectively & Strong multitasking skills
Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
Advanced Microsoft office skills & Understanding technical background

Job Responsibility

Support in Process Improvement, Creation, Implementation, and Documentation
Assist in Technical Incident Handling Support
Ensure all documentation & reporting adhere to compliance standards
Support in fleet performance analytic reports and reporting processes such as, SCADA&IT Creating PowerBI Report on the turbines and sites causing the most problematic issues on ART ((Availability Reporting Tool)) system, Creating SW for checking and reporting the status of site SCADA and CIF disks, Creating SW for checking and reporting communication loss between SCM and LRO
Electrical Creating and reporting a Power BI dashboard for Repeated Alarms and Warnings, Durations, Top Failure Analysis, WTG's with power limitations and ST Analysis
Reporting changes in transformer DGA analysis throughout the process
Creating predictive maintenance SW and dashboard of main converters by analyzing internal logs
Mechanical Recording operations performed in the repair workshop and tracking cost-saving reports, Analyzing main component and oil temperature/pressure trends on a PowerBI Dasboard and reporting when above site average
Training Automating of reporting for the generation of STC reports, reporting the validity checks for external trainings (HACA, High Voltage, TSL, etc.)
Supporting for Power BI design changes for Internal Training Academy

Technical Support Specialist - NetApp

Technical Support Specialist - NetApp, delivers proactive and preventive support...

Location

Portugal

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Degree or equivalent training in Information and Communication Technology (ICT)
Minimum 15 years of experience on NetApp products support and administration
Strong background of Storage infrastructure platforms
Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
Understanding of ITIL and/or Agile methodologies is a plus
Excellent communication skills with the ability to convey technical details to non-technical stakeholders
Role model for his team mates in both technical aspects, customer handling and professional attitude
Team player
Capable of working both independently and within an international team
Strong organizational skills with the ability to prioritize and meet deadlines

Job Responsibility

Ensure operational continuity of NetApp systems on-premises or in the cloud
Execute centralized deployment services
Handle customer tickets in a professional way as per Arrow’s ways of working
Provide monthly activity reports to customers
Respond to system alerts, support tickets, and customer change requests
Serve as the technical advisor and point of contact for customers
Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
Stay updated on industry trends, emerging technologies, and the NetApp roadmap
Participate in the on-call rotation to cover 24x7 service continuity

Fulltime

Technical Support Specialist

We are looking for a motivated Technical Support Specialist to join our Abas tea...

Location

India , Bangalore

Salary:

Not provided

Forterro

Expiration Date

Until further notice

Requirements

Interest in cloud technologies (AWS exposure is beneficial)
Structured approach to troubleshooting and customer communication
Solid understanding of business applications and their tech stack
Basic understanding of network concepts (VPN, routing, tunneling)
Experience with Windows administration or Linux basics (installation, simple commands)
Ability to work in a support‑driven and collaborative environment

Job Responsibility

Provide first‑level technical support for on‑prem and cloud environments
Troubleshoot failed component and module installations
Handle initial troubleshooting for network, system, and application issues
Support the setup of customer connections to our cloud environment
Escalate complex cases to second‑level and specialist teams
Document issues and solutions in our support systems

Fulltime

Senior ETRM Support Technical Specialist

Arthur Lawrence is looking for a Senior ETRM Support Technical Specialist one of...

Location

United States , Houston

Salary:

Not provided

Arthur Lawrence

Expiration Date

Until further notice

Requirements

7+ years of SQL Server Database Administration experience
Strong experience in performance tuning, optimization, and troubleshooting
Experience with data integrity, governance, and security best practices

Fulltime

Technical Support Specialist

We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team a...

Location

United States , Dallas

Salary:

25.00 - 30.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting Windows environments with exposure to macOS and/or iOS devices
Familiarity with Intune or similar device management tools for workstation or mobile device administration
Strong understanding of fundamental computer hardware, software applications, and introductory networking concepts
Proficiency with common productivity tools, including Microsoft Office
Ability to manage multiple tasks, communicate clearly with end users, and provide positive customer service
Comfortable working in a team environment with a desire to expand technical knowledge through ongoing training
High school diploma or equivalent required

Job Responsibility

Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns
Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed
Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation
Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices
Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Technical Support Specialist II

PagerDuty is looking for Technical Support professionals with 2 to 5 years of ex...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Know basic concepts of REST API, ideally having worked with Postman
Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
Understanding of authentication and security processes
Knowledge of enterprise communication implementations (slack, ms teams, etc)
Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
Hands-on product technical support experience with Enterprise Software and SaaS solutions
All communications internally and to our customers are in English. Proficient command of spoken and written English is required
with 2 to 5 years of experience in the above mentioned functions

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
Identify the root cause, understand customers' needs, and set expectations accordingly
Escalate issues that require involvement from Support Engineers, Product Engineers, paor Subject Matter Experts
Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.)
Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement
Lead tickets from high-priority customers on an on-call basis
Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Technical Support Specialist

Are you passionate about technology and driven to combat cybercrime? Join Hornet...

Location

Philippines , Cebu

Salary:

Not provided

Hornetsecurity

Expiration Date

Until further notice

Requirements

Excellent logical, analytical and problem-solving skills
Good customer etiquette and the ability to manage high profile customers well under pressure
Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
Good understanding of basic networking protocols
Excellent English communication skills, both written and verbal
Quick learner and self-starter
Knowledge/experience with Hyper-V and/or VMware virtualization platforms
Experience as a network/system administrator or Technical Support representative
Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
Knowledge/experience with Microsoft VSS

Job Responsibility

Diagnose and resolve corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
Build personal customer relationships and focus on offering an awesome customer experience
Escalate issues to our development team and co-ordinate such issues until they are solved
Convey customer feedback to product development staff
Keep customers informed on how and when issues are resolved
Interact with other teams to provide a comprehensive and high-quality support
Help in user education

What we offer

Free space for innovation and independent action in a fast-growing international company with a promising future
Short decision paths and flat hierarchies in an open work atmosphere
Personal and professional development opportunities
No dress code

IT Technical Support Specialist

Under broad supervision, provides management information system user support on ...

Location

United States , Milledgeville

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Job Responsibility

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware, and software
Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed

Select Country

Specialist - Technical Support Administration

Job Responsibility

Requirements

Looking for more opportunities?