Specialist team unit, ai business process sales leader Job at Microsoft Corporation (Multiple Locations)

Job Description

Join a high‑impact sales organization focused on solution selling and deep technical expertise as a Specialist Team Unit, AI Business Process Sales Leader. Our team partners closely with enterprise customers to drive adoption of Microsoft’s most strategic solutions, combining consultative sales leadership with a strong understanding of the platform’s capabilities. The STU plays a critical role in accelerating customer outcomes and revenue growth across Microsoft’s priority solution areas. The Specialist Team Unit, AI Business Process Sales Leader leads a team focused on driving Microsoft’s AI‑powered business process solutions across large, complex enterprise customers in the United States. The team partners with customers to understand critical business challenges across finance, HR, operations, and CRM, and delivers outcome‑driven solutions using Dynamics, Power Platform, and AI capabilities. In this role, you will be accountable for leading and developing sales and technical sales managers, setting market strategy, and driving success in highly competitive enterprise environments. The role requires experience selling and leading teams that deliver complex, multi‑solution enterprise platforms and competing effectively against major industry players.

Job Responsibility

Customer Engagement: Champions adhering to sales frameworks and guidelines to assess and qualify sales opportunities, ensuring alignment with AI-enhanced sales methodologies and best practices
Serves as an escalation point and advisor for teams in securing highly complex, high-value strategic deals
Fosters a culture of collaboration across organizations (e.g., Account Team Unit [ATU], CSU, ISD, GPS), ensuring a comprehensive approach to deal orchestration and seamless transitions throughout the deal lifecycle
Drives advocating for and institutionalizing best practices that secure customer engagement and deal closure, and proactively mitigate risks that impact overall sales effectiveness and growth across the territory
Oversees team on directing and implementing sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights
Champions partner team interaction, expertly navigates resources and fosters lasting relationships that activate co-selling strategies that drive partner attach to each opportunity through every stage in the sales lifecycle
Champions partner organization connections (i.e. GPS) that foster enduring relationships, share gains, partner health and alignment with execution plans to accelerate customer value realization at scale
People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Model: Live our culture
Embody our values
Practice our leadership principles
Coach: Define team objectives and outcomes
Enable success across boundaries
Help the team adapt and learn
Care: Attract and retain great people
Know each individual’s capabilities and aspirations
Invest in the growth of others
Sales & Pipeline Management: Architects the strategic framework for business analysis and identification of emerging opportunities to refine the customer portfolio and drive customer-driven innovation
Champions the integration of technologies (e.g., AI sales agents, automation, Power Platforms) to drive growth and market share across the territory
Provides expertise and vision across the territory on integrating propensity, renewal, consumption, and usage data to prioritize sales strategy
Steers teams in optimizing partner collaboration for each account and/or opportunity, ensuring seamless handoffs with other teams (e.g., Global Partner Solutions [GPS], Customer Success Unit [CSU], Industry Solutions Delivery [ISD], Partner) throughout the deal lifecycle
Empowers team to drive comprehensive sales pipeline reviews across the territory with internal executive stakeholders to drive forecasting accuracy and exceed sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision
Holds team accountable for maintaining sales and/or consumption pipeline hygiene on all opportunities and milestones using all available tools and processes
Hold teams accountable for maintaining usage and/or consumption pipeline hygiene to actively monitor adoption trends, identify opportunities for intervention, enabling customers to realize the value of solutions purchased, drive expansion, and ensure healthier, more predictable renewals
Sales Strategy: Provides strategic oversight for regional territory analysis and guides sales initiatives that address complex customer business priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs
Steers teams toward developing and advocating for innovative solutions and strategies that advance customer business objectives
Champions the identification and strategic resolution of gaps, enhancing market engagement and maximizing overall sales performance
Provides direction and guidance across cross-functional teams in leading strategic discussions with executive stakeholders and decision makers for high-value customers to deepen relationships and identify, qualify, and accelerate sales opportunities
Acts as a principal point of contact and ensures comprehensive strategic collaboration with internal executive stakeholders within and across organizations to optimize customer success on a broad scale
Champions strategic partnerships with account teams and customers to leverage technological advancements for market influence and competitive advantage
Advocates for and drives adoption of security principles in customer interactions, opportunity, and pursuits to ensure highest levels of trust and compliance standards
Champions a consumption/usage strategy with the team, and champions driving seller behaviors that include support solutions in every solution sale in collaboration cross organizationally as part of rhythms and scrums
Strategically directs multiple teams across regions in the innovation and deployment of solutions to advance artificial intelligence (AI)- and cloud-driven transformations for a broad customer base, emphasizing the integration of cutting-edge AI technologies and cloud services
Develops and communicates a cohesive strategic vision that differentiates Microsoft’s offerings and establishes market leadership in the competitive landscape
Oversees team on acting as a subject matter expert and trusted advisor for key strategic customers (up to the executive level), and leads the strategic integration of technologies and solutions that are in line with their goals that align and advance their strategic goals and drive digital transformation
Defines overarching strategy for regional teams on whitespace analysis and proactively uncovers business opportunities and market gaps within the assigned territory, utilizing AI-driven market intelligence tools to assess trends and insights
Acts as a subject matter expert for, and oversees team on systematically synthesizing and forecasting market intelligence, trends, and insights and drive sales outcomes
Develops and champions innovative market analysis methodologies to ensure strategic alignment with corporate objectives and anticipation of market evolutions

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience
Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 12+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 15+ years experience in technology-related sales or account management OR equivalent experience
10+ years services sales or account management experience
5+ years people management experience
2+ years manager of managers experience

Commercial Sales

Leads collaborations with various sellers and business stakeholders in order to ...

Location

Singapore , Singapore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Management, Information Technology, Law, Marketing, Finance, Communication, Education (or equivalent) or related field AND 5+ years sales and negotiation experience or related work or internship experience OR 7+ years sales and negotiation experience OR equivalent experience.
Master's Degree in Business Management, Information Technology, Law, Marketing (or equivalent) AND 6+ years sales and negotiation experience or related work OR Bachelor's Degree in Business Management, Information Technology, Law, Marketing, Finance, Communication, Education (or equivalent) or related field AND 7+ years sales and negotiation experience or related work or internship experience OR 9+ years sales and negotiation experience OR equivalent experience.

Job Responsibility

Leads collaborations with various sellers and business stakeholders in order to achieve revenue targets independently. Leverages critical resources (e.g., deal desk, sales support, partners, finance) to drive business outcomes. Contributes to high levels of strategic conversations internally or externally. Proactively engages with others to align commercial strategy to customer needs. Participates in the planning and execution of strategies with partners to ensure that solutions are aligned to customer commercial strategic needs. Applies deep knowledge of solution assessment and expected outcomes to determine how commercial licensing and contracting should be changed to best meet customer needs. Drives accountability in resolving cross-functional issues to successful conclusion. Engages in feedback loop to corporate to improve/simplify contractual commercial to meet business needs or market opportunities. Fosters overall success by driving strong team collaboration, cross segment and cross group collaboration. Leads teams by sharing knowledge, supporting the onboarding of others in the same role, and proactively responding to feedback.
Ensures that customer/partner support/account teams deliver value during lifecycle management planning and that they are aligned with teams on customer/partner priorities, strategies, and budget to better structure deals that drive annuity and cloud growth. Initiates and develops challenger relationships with customers/partner to understand their priorities and strategies, and structures deals that drive value and contribute to Microsoft growth through attainment of revenue-based, share-based, and/or consumption-based quota with minimal guidance. Demonstrates empathy with high-level customers and partners. Grows share and adoption while simultaneously driving business value for customers. Proactively identifies and balances customer/partner and Microsoft needs when crafting value-based solutions. Represents customer and partner requirements in proposals. Translates requirements into proposals. Identifies issues and potential recommendations for internal stakeholders to help solve customer/partner issues. Leverages knowledge about customer/partner priorities and industry challenges to solve problems. Simplifies commercial strategies for customers and partners with minimal guidance. Orchestrates the right resources to solve partner issues in deals. Engages with partners (e.g., licensing solution partner [LSP], cloud solution provider [CSP]) in effective ways to establish customer solutions for the benefit of all parties independently.
Leverages knowledge of best practices and strategies to accomplish goals. Understands product strategy per solution area. Analyzes competitive positioning and use cases independently. Possesses and utilizes knowledge of industry, competition, and Microsoft offering to accomplish goals. Provides feedback to align pricing and offers commercial strategies to meet customer needs. Provides alternatives and recommendations internally and externally. Demonstrates agility in aligning business strategies within region. Actively pursues learning opportunities and reinforces understanding of local subsidiary strategy. Helps other team members understand Microsoft/customer business strategies and why they are important for accomplishing goals. Creates clarity in their work and encourages others to do the same. Ensures that their peers follow through on plans.
Leads internal sales and management teams through sales process optimizing for the right level of investment and customization. Accomplishes tasks across stakeholders with appropriate breadth and depth. Crafts deals that will process, including any standard or custom amendments and documentation independently. Leverages internal resources to assist with customer queries regarding contract terms. Finalizes legal amendments reflecting operational and other requirements granted in specific customer situations. Handles objections and negotiates contractual amendments within empowerment as needed. Actively participates in the development of deal strategies to present offers to clients. Engages with stakeholders to ensure that efforts are executed effectively and that milestones are being reached. Ensures that the appropriate value has been sold and that the deployment plan has been considered. Leverages advanced understanding of sales science and operational acumen (e.g., pipeline metrics, closed rates, competitive selling) to establish a strategic sales execution cadence. Analyzes multiple data inputs quickly and develops strategic decision making to ensure the best sales and revenue production and velocity through management team where appropriate. Develops an outlook on upcoming business opportunities for their territory.
Proactively identifies business opportunities which vary based on deal lifecycle and artificial intelligence (AI) (e.g., upsell/cross-sell, expanding footprint, transformational). Uses knowledge of both customer and Microsoft commercial strategies to seize new opportunities that grow the Microsoft annuity footprint. Proactively consults internal partners (e.g., account team unit [ATU], specialist team unit [STU], customer success unit [CSU]) to maximize pipeline conversion. Prioritizes execution appropriately. Leverages knowledge to secure upsells that aligns to proven value. Works with account teams to identify growth opportunities and solutions. Creates and utilizes multiple equivalent offers (MEOs) that advances internal alignment and maximize business outcomes. Oversees offers.
Demonstrates comprehensive knowledge of monetization of products and solutions. Understands limitations on deal making (e.g., understands when it is appropriate and not appropriate to follow through with a deal). Develops and demonstrates comprehensive knowledge of industry and industry trends. Develops customer-centric offers independently by engaging with and aligning account teams around the deal(s) that they are casting. Partners with account team members to determine how opportunities in the account plan may be most effectively monetized. Builds the best contract structure to enable capitalization on opportunities. Leverages advanced knowledge of customer business needs and desired outcomes to achieve revenue goals using ethical selling methods. Develops and presents pricing scenarios and proposals. Builds upon industry knowledge and independently conducts competitive analysis to craft commercial solutions. Acts as a trusted advisor both internally and with customers in the sales process. Ensures appropriate monetization of commercial solutions. Leads early engagement, planning and ideation process. Coordinates and collaborates with peers and stakeholders to influence account territory planning. Crafts and executes close plan strategies. Aligns language of renewal or negotiation to customer's understanding.
Drives adherence to commercial solutions policy for commercial deal execution, inclusive of regulatory laws and principles in local markets, company policies, and guidance for consistent deal making. Coaches sales team to ensure compliance. Maintains and ensures others' sales and negotiation strategies adhere to established guidelines, policies, and legal standards. Partners with high-risk deal desk (HRDD) where applicable and audit teams. Leverages relevant tools including business conduct and integrity, appropriately and confidentially. Actively and promptly raises compliance issues as needed directly to the appropriate compliance organization. Supports less experienced team members in addressing compliance investigations. Pre-empt and advises on potential non-compliance issues and redirect appropriately. Serves as a trusted advisor on compliance (e.g., General Data Protection Regulation [GDPR]). Drives a culture of compliance through the sales deal execution related parts of Microsoft policy (e.g., anti-corruption policy). Ensures that win/win-compliant deal making occurs while commercial solutions.
Creates and manages commercial plan/contributes to account plan for strategic accounts by mapping out how to maximize qualified medium in size/scope or complex commercial opportunity for the account. Analyzes customer commercial opportunity history, inclusive of discounts, concessions, and consumptions for territory. Anticipates and verifies upcoming renewals as appropriate. Partners with leaders when negotiating complex commercial terms in collaboration with the account team and deal manager. Understands stakeholders (priority). Leverages formal negotiation strategies and identifies important factors for successfully negotiating (e.g., anticipates potential vulnerabilities, understands customer measurement of value in order to craft solutions to meet those needs defines walk-away positions). Consults with leaders on rhythm of negotiation team planning and reporting to stakeholders. Utilizes the strategy for the negotiation approach by engaging with senior stakeholders internally and externally. Drives accountability for negotiation outcome(s).
Analyzes deals for risks related to contract growth, partner channel risk, profitability (supported by deal desk as needed), legal issues, and contracting. Assesses and escalates risk as needed. Coaches others on assessment and escalation of risk as needed. Leverages both corporate and local resources. Keeps up to date with current tools. Judges when to take risks (e.g., market making deal).

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Specialist team unit, ai business process sales leader

Job Description

Job Responsibility

Requirements

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