Specialist, System & Monitoring Center

• Manage outsourced technicians to perform both preventive and corrective maintenance on security systems
• Manage outsourced monitoring officers at the PMACC (Pandora Monitoring and Control Center) to oversee situations through security and safety systems
• Executed emergency responses in accordance with the ERP
• Support security request related to the security system
• Ensure the security systems are functional
• Implement, monitor, and manage security systems (e.g., video surveillance, alarm systems), including performing preventive and corrective maintenance, addressing and resolving system failures, and coordinating with suppliers to ensure effective and timely solutions
• Respond to emergency situations in accordance with the ERP (e.g., fire, strike & protest, theft, threats)
• Consolidate security alarm and violation trends with data analysis and report findings to the manager
• Involved in company projects and supported business activities related to security systems
• Monitor and manage the operations and performance of outsourced security personnel (monitoring officers and technicians) to ensure compliance with SLAs
• provide feedback to the service provider to improve performance
• Support investigations of fraud and security breach cases in collaboration with HR
• Responsible for providing documentation related to security systems and monitoring center to support compliance audits

• Bachelor’s degree in Human resources, Political Science, Law, Business Management or related fields
• Physical security management in manufacturing environment with minimum 2 years or relevant experiences
• Experience in security outsource management or investigation will be an advantage
• Security contract management
• Knowledge of security systems, tools and equipment
• Human resource management
• Good Leadership, negotiation, teamwork, facilitation, evaluation and communication skills
• Incident management & emergency response is required
• Intermediate English skills

Experience in security outsource management or investigation will be an advantage