CrawlJobs Logo

Specialist Support Officer - Vulnerable Customers

capitalontap.com Logo

Capital on Tap

Location Icon

Location:
United Kingdom , Manchester

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

27000.00 - 34000.00 GBP / Year

Job Description:

You'll be doing important work as a Vulnerability Officer, providing specialist support to customers who need extra care and attention. You'll conduct vulnerability assessments, review customer accounts, and ensure that our vulnerable customers are treated with the utmost care and respect. This role involves managing complex cases, tracking trends, and developing strategies to better assist customers in arrears.

Job Responsibility:

  • Taking escalated inbound calls from vulnerable customers in arrears
  • Manage your own portfolio of Vulnerable customers
  • Meeting SLAs and implementing TCF principles
  • Reviewing and conducting vulnerability assessments
  • Working closely with other departments within Capital on Tap
  • In depth reviews of hardships documentation - Bank statements and I&Es

Requirements:

  • Experience dealing with vulnerable customers in a telephony-based role
  • Collections experience essential
  • Ability to demonstrate empathy to our customers in hard times
  • Ability to gather information to provide the best outcome
  • Ability to manage your time and work to tight deadlines
  • You can prioritise your work and be flexible with new cases that arise
  • You use data to reach the best customers quickly
What we offer:
  • Private Healthcare including dental and opticians services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)
  • Annual Learning and Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Season Ticket Loan
  • 6 free therapy sessions per year
  • Dog Friendly Offices
  • Free drinks and snacks in our offices

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Specialist Support Officer - Vulnerable Customers

IT Operations Service Specialist

The Service Specialist – IT Operations is responsible for ensuring the smooth an...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
adbsafegate.com Logo
ADB Safegate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Proven experience in IT support or IT operations roles
  • Familiarity with IT service management tools and processes (e.g., ITIL framework)
  • Hands-on experience with troubleshooting hardware, software, and network issues
  • Proficiency with operating systems (Windows, Linux, macOS) and common office applications
  • Knowledge of network protocols, cloud services, and virtualization technologies
  • Basic understanding of cybersecurity principles and practices
  • Fluency in English required
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong customer service orientation and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting
  • Respond to and resolve incidents and service requests in a timely and efficient manner
  • Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
  • Monitor IT systems and applications to ensure performance and availability
  • Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity
  • Identify and address potential system vulnerabilities and inefficiencies
  • Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions
  • Ensure adherence to service level agreements (SLAs) and organizational standards
  • Contribute to the development and maintenance of IT support documentation and knowledge bases
  • Analyze recurring issues and recommend process improvements to enhance IT service delivery
What we offer
What we offer
  • A dynamic and challenging environment that encourages growth and learning
  • Opportunities to shape the future of our industry and make a significant impact on our company's business
  • A collaborative culture that values innovation, integrity, and inclusivity
  • Competitive compensation packages, including health benefits etc.
Read More
Arrow Right

Security Specialist III

Martek Global Services, Inc. (“Martek”) is working with TIC Security to support ...
Location
Location
United States , New York
Salary
Salary:
45.00 - 55.00 USD / Hour
martekglobal.com Logo
Martek Global Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree and a minimum of five years of operational support work experience or eight years of security work experience in lieu of the degree
  • Working knowledge and experience with federal, state and local law enforcement and federal security regulations, policies, and best practices
  • Excellent data entry skills
  • Be detail-oriented and have excellent office and organizational skills
  • A minimum of one year of experience working with Excel spreadsheets
  • Excellent skills with MS Office Suite applications, including Word, Excel, Outlook, and PowerPoint
  • Demonstrated ability to effectively communicate simple practices, procedures, and policies both orally and in writing
  • Good customer service skills and demonstrated ability to interact with a variety of people
  • Knowledge of commonly applied concepts and principles of physical security measures and access control procedures to include CCTV
Job Responsibility
Job Responsibility
  • Assist with physical security and safety inspections to include identifying vulnerabilities, assessing risks, and recommending appropriate and required security measures, techniques, methods, technical advice, and assistance to improve the safety and security of Government personnel and property
  • Assist with special projects critical for the resolution of security issues and problems
  • Reviews and applies security best practices and ensures compliance with security policies (ISC Standards) and regulations (HSPD-12) for ongoing programs
  • Assist in gathering and utilizing information to determine the need for additional law enforcement support
  • Provides security incident write-ups
  • Serves as a lead on the Agency's Access Control System. As such: Generates and reviews footage from the Agency's CCTV system
  • Generates and reviews security reports on alarm activation and access violations
  • Interfaces with other divisions' senior representatives to create and maintain an access control list
  • Assists with performing periodic quality review of the ID/Access badge record change reports to ensure 100% accuracy of information
  • Run periodic ad hoc reports from Access Control Systems in use at the SEC
  • Fulltime
Read More
Arrow Right
New

Application Engineer

We are working with a client who is looking to expand their team looking for a A...
Location
Location
United Kingdom
Salary
Salary:
Not provided
primaireconsulting.com Logo
Primaire Consulting Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • In-depth knowledge of inverter (variable speed) drive applications
  • Experience in drive sizing and specification, including use of tools such as TIA Selection Tool
  • Strong understanding of applications including: Energy saving, Position and speed control, Load sharing, Converting and winding applications and Long motor cable installations
  • Ability to support project specification, integration and drive control
  • HNC or higher in Engineering, or equivalent relevant experience
  • A genuine passion for delivering high-quality technical support
  • Strong communication skills and the ability to build positive, long-term customer relationships
Job Responsibility
Job Responsibility
  • Support customers, system integrators and OEMs with the specification, sizing, application and integration of inverter drives and associated motion solutions
  • Work on real-world industrial applications, not just products, helping customers achieve reliable, efficient and optimised systems
Read More
Arrow Right
New

Legal Counsel Director, Real Estate Finance and Data Centers

The Legal Counsel Director – Real Estate Finance and Data Centers will play a ke...
Location
Location
United States , San Francisco
Salary
Salary:
218000.00 - 270000.00 USD / Year
crusoe.ai Logo
Crusoe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Juris Doctor (JD) degree from an accredited law school
  • Active bar admission in any state
  • 5-7 years experience working on real estate transactions and lending
  • Knowledge of real estate financing, equity JVs, synthetic leases and loan due diligence processes
  • General awareness of construction financing and power procurement
  • Excellent negotiation, drafting, and communication skills
  • Strong judgement, analytical and problem-solving abilities
  • Ability to work collaboratively with cross-functional teams
  • Self-starter who thrives in a dynamic and high-stakes business environment
Job Responsibility
Job Responsibility
  • Review, negotiate, and execute real estate transaction agreements from inception to closing, including site selection, letters of intent (LOIs), purchase and sale agreements (PSAs), options, easements, and synthetic/ground leases
  • Conduct legal due diligence activities, including comprehensive reviews of title, survey, environmental assessments (Phase I/II), geotechnical reports, permitting, and zoning/land use matters to identify and mitigate risks
  • Address title matters, property rights, and boundary disputes
  • Draft, negotiate, and execute customer leases and data center service agreements
  • Negotiate and execute power procurement and utility-related agreements
  • Support the AGC in financing and debt raises, as needed
  • Support recapitalizations and other structured transactions
  • Conduct and coordinate legal due diligence for construction loans and joint ventures
  • Present complex legal concepts clearly and effectively to non-legal stakeholders both in writing and during meetings
  • Collaborate cross-functionally with internal departments including finance, tax, power and engineering, construction, project development, and operations to support legal and business objectives
What we offer
What we offer
  • Restricted Stock Units in a fast growing, well-funded technology company
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Fulltime
Read More
Arrow Right
New

Junior Sous Chef

Junior Sous Chef is responsible for creation of menus and standard recipes maint...
Location
Location
United Arab Emirates , Ras Al-Khaimah
Salary
Salary:
Not provided
granddelmar.com Logo
Fairmont Grand Del Mar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively and collectively as part of a team
  • Experience providing quality food and presentation of all dishes
  • Relevant food preparation and service knowledge
  • The ability to work unsupervised with excellent time management skills
  • Experience in stock ordering and financial exposure
  • Experience working with A la carte menus
  • Previous experience with proven ability to manage a team
Job Responsibility
Job Responsibility
  • Assist in food preparation and collaborate with the executive/head chef
  • Help in the design, testing, and implementation of the food and drink menu
  • Produce high-quality plates for customers in both design and taste
  • Oversee and supervise kitchen staff
  • Assist with inventory, ordering, supplier relationships, and management of supplies
  • Ensure that food is high quality, and that kitchen is in good, clean, and hygienic condition
  • Keep work and food prep stations clean and comply with food safety standards
  • Offer suggestions and creative ideas that can improve the kitchen’s performance, menu options, and service levels
  • Maintain the schedule for staff shifts
  • Monitor and maintain the kitchen equipment, and arrange repairs and service as needed
What we offer
What we offer
  • Competitive Salary
  • Duty Meals provided
  • breakfast/lunch/dinner/midnight meal + coffee breaks
  • Vacation tickets /benefits provided by the hotel
  • Medical Insurance Provided
  • Supportive and multicultural work environment
  • Opportunities for career growth and professional development
  • Training to international luxury standards
  • Chance to build a long-term career within a globally recognized hospitality brand
  • Fulltime
Read More
Arrow Right
New

Cardiac Sonographer

As a Cardiac Sonographer, you will be a pivotal member of our cardiac team, perf...
Location
Location
United States , Laveen
Salary
Salary:
56.25 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate General Studies or equivalent combination of education and experience, upon hire
  • Basic Life Support - CPR, upon hire
  • Registered Diagnostic Medical Sonographer, upon hire
Job Responsibility
Job Responsibility
  • Explains procedure to patient and/or family prior to and during examination
  • Obtains clinical history relevant to examination and consult with referring physician regarding appropriate ultrasonic procedure
  • Selects proper controls on machine, calibrates machine, and performs Echocardiography examination of diagnostic quality
  • Utilizes ancillary devices (i.e.: cameras, video records, etc.) to obtain permanent record of examination
  • Keeps equipment in good operating condition
  • Selects tracings for Cardiologist interpretation
What we offer
What we offer
  • Employee Assistance Program (EAP) for you and your family
  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
  • Adoption Assistance
  • Paid Time Off (PTO)
  • Tuition Assistance for career growth and development
  • Pension Plan
  • Matching Retirement Programs
  • Education Benefit program for debt relief and student loan assistance
  • Parttime
Read More
Arrow Right
New

Cook

Do you love to cook? Are you passionate about food? As a Cook on our team, you’l...
Location
Location
United States , Boston
Salary
Salary:
19.00 - 20.00 USD / Hour
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a cook or in a related role required
  • Validated knowledge of the basic principles of food preparation, various cooking methods, and food safety regulations such as accurate food handling, sanitation, and storage
  • Must be able to acquire food safety certification
  • Demonstrate basic math and counting skills
  • Demonstrates interpersonal communication skills, both written and verbal
Job Responsibility
Job Responsibility
  • Cooks and prepare a variety of food according to production guidelines and standardized recipes
  • Sets up workstation with all needed ingredients and equipment
  • Prepares ingredients by measuring, weighing, mixing, chopping, trimming, and peeling food items
  • Safely uses a variety of utensils including knives
  • Operates equipment such as ovens, stoves, slicers, mixers, etc.
  • Bakes, roasts, broils, steams, and uses a variety of cooking methods on meat, vegetables, and other foods
  • Arranges, garnishes, and portions food according to established guidelines
  • Properly stores food by adhering to food safety policies and procedures
  • Cleans and sanitizes work areas, equipment, and utensils
  • Maintains excellent customer service and positive demeanor towards guests, customers, clients, co-workers, etc.
What we offer
What we offer
  • medical, dental, vision, and work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
  • Fulltime
Read More
Arrow Right
New

Manager, Media

Working in the dynamic environment of Four Seasons global headquarters, the Medi...
Location
Location
Canada , Toronto
Salary
Salary:
90000.00 - 120000.00 CAD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College or University degree, preferably in a business or marketing/media communications program. MBA an asset
  • 5+ years of progressive experience in an agency or client setting. Preferable experience in campaign management with a background in driving integrated media connection points into brand/consumer goals
  • Experience with media agency management
  • Expertise with integrated media strategy and activations
  • Strong analytical thinking with the ability to clearly communicate findings and solutions
  • A deep passion and understanding of the consumer touch points, innovations, and data/performance measurement trends
  • A proven track record of creating and executing Global Media plans that answer KPIs
  • Ability to work in a fast-paced environment managing multiple stakeholders and priorities
  • Lead key media operations including budget management, stewardship of media buys, proof of performance and budget actualization
  • Strong computer skills in a PC and Mac environment including: MS Office (Word, PowerPoint, Excel), Microsoft Excel Pivot tables/VLookups
Job Responsibility
Job Responsibility
  • Develop channel prioritization to create media recommendations to drive innovation for Global Masterbrand media and Global cross regional executions, building brand equity, preference and qualified traffic
  • Responsible for building content strategy relative to Four Seasons enterprise across media objectives
  • Manage Affiliate and OTA (Expedia) channel and strategy to achieve any digital revenue and referral traffic objectives
  • Outline Global SEO channel strategy and execution
  • Develop enterprise, interconnected media strategies for Four Seasons marketing objectives and brand positioning
  • Support framework development respective to the guest journey (SVOG) to establish how media engages guests across all business units
  • Support development of media approach by delivering partner/platform ideas and innovation opportunities for Four Seasons
  • Manage communication between owned & earned team to integrate ideas & channel activations across communication vehicles
  • Manage Global JBP partners across Meta, Snap and TikTok
  • Support and manage enterprise social strategy
  • Fulltime
Read More
Arrow Right