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The role of the Specialist: Solution Architecture responsible for designing and leading the implementation of products and services within CRM and Provisioning domain according to the overall digital vision and target architectures. This role is responsible for the technical analysis and holistic solution design of future capabilities and features, including external dependencies, cross-domain APIs, and technical enablers / stories. This role is responsible for reviewing the target architecture vision and roadmap, evaluating and prioritizing roadmap items, and translating them into designs and non-functional requirements. The incumbent is responsible for providing support to the CRM and Provisioning Delivery team to ensure development of technical stories are aligned to defined architecture paradigms, principles, and patterns. This role involves working with vendors and reviewing, challenging, and enabling excellence in proposed design, technology choices and effort estimates.
Job Responsibility:
Together with the Senior Specialist Solution Architect, translate the overall digital vision and target architecture into corresponding solution designs and change requirements for CRM, Order Management and Provisioning core stack systems: ICAP, SRM, Porting Engine, CIM, EIM, SCP
Design end-to-end solutions and cross domain integration and APIs
Define non-functional, operational, and quality requirements for solutions
Define technical stories to enable business capabilities, fostering use of existing components, and accept technical features following demos
Collaborate to plan the release of technical stories
Provide guidance to delivery teams to ensure alignment
Facilitate solution compliance to security, privacy, and regulatory needs
Manage technical debt and technology obsolescence at solution level
Advocate adoption of new technologies into solutions
Provide impact assessment of new features/requirements across application landscape
Review vendor design, technology choices, effort estimates and adherence to business needs
Support and drive resolution of technical requests and investigations related to the CRM and Billing domain that require input from the development delivery area
Requirements:
Matric / Grade 12 essential
3-year degree or diploma in IT, Engineering, Computer Science or relevant field
3-5 years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment essential
GSM/Telecoms related experience is highly desirable
DevOps practices and automation tools
Excellent analytical, technical, and problem solving skills, with high levels of creativity and a practical approach that is principle-driven
Solution architecture and design
Exposure to multiple, diverse technologies and processing environments
Experience in business capability modelling and technical and solution architecture development in a digital business context
Experience working with agile methodologies, such as Scrum, Kanban, XP, TDD, and BDD
Experience in software delivery and support
Professional experience and knowledge of digital and Telecommunications industries advantageous
Knowledge of CRM and provisioning (telecommunications) advantageous
Feasibility analysis
Business capability / customer journey architecture governance in agile software delivery
Excellent written and verbal communication skills, able to distil complex technical concepts into simple terms, with strong persuasion skills to gain support for principles, standards and change
Excellent relationship building, teamwork, and collaboration skills that enables the provision of effective support and guidance across programmes
Strong time-management skills, with the ability to juggle multiple urgent and important priorities
Nice to have:
GSM/Telecoms related experience
Professional experience and knowledge of digital and Telecommunications industries
Knowledge of CRM and provisioning (telecommunications)
What we offer:
Retirement funds
risk benefits
medical aid benefits
Cell phone and data benefits
advantages fibre connection discounts
exclusive staff discounts offered in collaboration with partner companies