Specialist Service Manager Job at Compass Associates (Larkhall, South Lanarkshire)

Deputy Manager-RAN Quality Of Service (Qos) Specialist

We are seeking a Quality of Service (QoS) Specialist to support Vodafone Network...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong understanding of mobile network architecture across multiple technologies and vendors
Experienced in analysing and troubleshooting radio performance KPIs and counters
Skilled in proactive network maintenance and continuous optimisation practices
Knowledgeable in ITIL-based incident management processes
Able to communicate effectively in English, both written and spoken
Typically holds a degree in Electronics, Telecommunications, or Information Technology
Brings substantial professional experience within the telecommunications domain

Job Responsibility

Analyse radio network performance and troubleshoot RAN KPI issues across 2G, 3G, 4G, and 5G networks
Perform proactive maintenance and optimisation activities to prevent incidents and improve network efficiency
Support incident, problem, and change management processes in alignment with ITIL practices
Work closely with first-line operations teams to define procedures for alarm analysis and fault resolution
Conduct root cause analysis (RCA) and drive end-to-end resolution of network performance issues
Manage escalations to vendors and partners, providing clear guidance to accelerate issue resolution
Monitor network performance metrics and ensure timely communication of incidents to relevant stakeholders
Contribute to automation and process improvements to enhance SLA and KPI performance
Collaborate in knowledge-sharing initiatives to strengthen technical capabilities across teams
Support vendor management activities, including oversight of contracts and service quality

What we offer

Opportunity to work on live, large-scale mobile networks supporting global operations
Exposure to multi-technology environments including 2G to 5G and multi-vendor ecosystems
Involvement in advanced troubleshooting, automation, and optimisation initiatives
Collaboration with global stakeholders, vendors, and cross-functional teams
Continuous learning environment aligned with evolving network technologies and strategies

Fulltime

Associate Specialist Service Operations (Service Desk)

Our ServiceDesk in Montreal is a key pillar in enabling our customer to maximize...

Location

Canada , Montreal

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Proven experience in telecommunications in large scale
Proven experience in a customer service role, preferably in a technical support or service desk environment
Commitment to continuous learning and staying updated with industry trends and best practices
Fluent in English - verbal and written communication skills
Customer service orientation with the ability to communicate technical topics
Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment
Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage
Strong documentation skills to accurately record customer interactions and resolutions
Ability to work both independently and collaboratively in a team-oriented environment
Adaptability, resilience, and a positive attitude towards handling challenging customer situations

Job Responsibility

Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests
Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders
Document all actions in accordance with standard company policies and procedures
Collaborate with vendors and service providers, such as Field Representatives, to address incidents, ensuring effective communication and prompt resolution
Use various tools to monitor, remediate and manage any ticket assigned

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Sales Manager / Sr. Sales Manager – Wedding Specialist

JOB SUMMARY: Responsible for proactively soliciting and managing large group/cat...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
no work experience required

Job Responsibility

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential
Manages group/catering opportunities not handled by an Event Booking Center (EBC)
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Verifies business is turned over properly and in a timely fashion for proper service delivery
Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience
Provides service to customers in order to grow the account on behalf of the company

Fulltime

New

Arabia Customer Service Specialist

Location

United Arab Emirates , Dubai

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Analytical skills
Finance acumen
Data-driven mindset
Strong problem-solving and decision-making ability
Advanced Excel and reporting skills (Power BI is a plus)
Ability to manage multiple stakeholders and priorities
Planning experience (demand/supply)
Customer service / CX background
FMCG / CPG industry exposure
Experience with SAP or similar ERP systems

Job Responsibility

Drive Number 1 Supplier agenda program
Monitor shipments generation centrally for Arabia
Monitor weeks coverage status across Arabia
Coordinate loss tree analysis and corrective action plans with stakeholders
Track and improve customer service KPIs (service level, OTIF, case fill rate)
Lead cross-functional alignment between demand, supply, and CX teams
Identify service gaps and proactively drive continuous improvement actions

Fulltime

New

Senior Customer Support Service Specialist

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Hazelwood

Salary:

104550.00 - 141450.00 USD / Year

Boeing

Expiration Date

July 10, 2026

Requirements

10+ years of experience with F/A-18 and/or EA-18G operations and maintenance
5+ years of experience as a Field Service Representative supporting a Defense System
Ability to travel 10% of the time

Job Responsibility

Provide engineering reach-back technical assistance to Boeing field service representatives located at customer sites worldwide supporting F/A-18 Hornet/Super Hornet and EA-18G Growler aircraft
Serve as a Subject Matter Expert (SME) for the following F/A-18 systems: Airframe, Power Plant, Fuel, Hydraulic, Flight Controls, Environmental Control, Secondary Power, Egress
Support Boeing modification and production operations
Apply advanced engineering techniques and Boeing product support resources to research, develop, analyze and design troubleshooting and repair solutions that comply with customer, regulatory, safety and company requirements
Manage the field service VECTOR reporting tool and reviews reports for safety, publications, retrofit, sustainment and engineering impacts
Analyze and report metrics
Conduct onboarding and technical training for FSRs, as well as aircraft and systems familiarization to customers as requested
Publish field service reference materials for FSR and customer use
Manage extensive field service reference library and website development
Understand customer expectations and operations, coordinates fleet support activities and liaisons with Program Management

What we offer

Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

!

New

Customer Service Specialist III - Senior Center

Be the friendly face of Boise Parks and Recreation! In this customer-focused rol...

Location

United States , Boise

Salary:

17.53 - 20.81 USD / Hour

City of Boise

Expiration Date

July 13, 2026

Requirements

High school diploma or equivalent and four years of experience performing administrative or customer service support duties in a departmental or operational group
Valid state-issued driver's license
Knowledge of: Supervisory principles and practices
Basic accounting, including cash handling and monetary reconciliations, basic bookkeeping and filing practices
Business office and telephone etiquette and equipment
General office practices and procedures
Business English (grammar, punctuation and spelling)
General customer service techniques
Computer usage including related software
Ability to: Supervise a diverse group of people

Job Responsibility

Handles complex issues and problems and refers only the most complex issues to higher-level staff
Is capable of performing all duties of a Customer Service Specialist I and II, and provides leadership, coaching, and/or mentoring to a subordinate group, as needed
Greets and receives customers
Processes customer registrations and answers recreation questions
Schedules facility use and various recreational programs or activities
Manages the attendance of activities through sign-up spreadsheets, payment of activities and tracking of actual attendance
Enters reservation information into a database and tracks accordingly
Adjusts customer balances
Maintains mailing lists, generates reports and tracks other information, such as program rosters, facility reservation calendars and financial reports on an annual and monthly basis
Performs system management functions for the department's database software

What we offer

Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
10 weeks paid parental leave
$500 annual wellbeing incentive
Tuition reimbursement and free local bus pass
Basic life and long-term disability insurance at no cost

Fulltime

New

Parks and Open Spaces Service Manager

Are you passionate about creating vibrant, sustainable green spaces that enhance...

Location

United Kingdom , Portsmouth

Salary:

60906.00 - 68200.00 GBP / Year

Portsmouth City Council

Expiration Date

July 20, 2026

Requirements

Professional qualification and/or extensive experience in parks and open spaces management
Experience of managing horticulture, open spaces, heritage assets, nature conservation and habitat management
Highly effective communicator
Ability to motivate, develop and inspire a diverse team
Experience in contract management, procurement and the delivery of complex services
Specialist knowledge of the planning, development and management of outdoor recreational facilities
Sound understanding of relevant legislation, council policies and procedures
Full driving licence and access to a vehicle for work-related travel

Job Responsibility

Provide strategic leadership for Portsmouth’s parks, open spaces, countryside areas, play facilities, allotments, arboriculture services and cemeteries
Lead a diverse team of more than 40 staff overseeing the management, maintenance and improvement of the city’s parks and open spaces
Oversee major capital projects
Manage an annual budget of approximately £2.4 million
Drive service improvement, sustainability and innovation
Build strong relationships with residents, councillors, community groups, partners and colleagues
Champion biodiversity, climate resilience and community engagement
Ensure services are delivered safely, efficiently and in compliance with statutory requirements

Fulltime

New

Assistant General Manager Specialist - Marriott Select Brands

The Assistant General Manager (AGM) Specialist has operational and limited finan...

Location

United States , Bethesda

Salary:

57400.00 - 82900.00 USD / Year

Marriott Bonvoy

Expiration Date

July 15, 2026

Requirements

Minimum 4 years of relevant lodging operations experience.
Bachelor's degree preferred.

Job Responsibility

Assume the role and responsibilities of the Assistant General Manager and complete all AGM duties at the assigned hotel.
Have a working knowledge about assigned hotels Operating, Financial and Sales and Marketing procedures and goals.
Complete all Assistant General Manager or Department Manager duties at the given hotel.
Ensure compliance with QA at the assigned hotel.
Perform QA self audits at any given hotel.
Be a Brand Champion
support all Brand and Regional initiatives with active participation.
Be an Ambassador for sharing best practices with all the hotels in the Region.
Conduct region/area wide training for new initiatives and current Brand Standards for Operations Managers.
Participate and support the Region's Specialist Team initiatives.

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

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Specialist Service Manager

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