Specialist Service Manager Job at Compass Associates (Larkhall, South Lanarkshire)

Project Management Specialist - Project Manager

Are you a”Project Management Specialist - Project Manager” looking for a new opp...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

January 26, 2026

Requirements

Post-secondary education in Business Administration, Computer Science, or an equivalent combination of education and/or experience
Project Management Professional (PMP) certification
8-10 years of hands-on experience managing all aspects of IT projects in large project management and program management in Government jurisdictions and or large private sector organizations
Extensive experience in AI project implementation
Strong Proficiency in tools such as MS Project, JIRA, and MS Office
Good knowledge of municipal and interrelated government legislation, policies and procedures
Demonstrated expertise in scope and timeline management, budget and resource management, risk and issue management, and organizational change management
Proven ability in business transformation, critical path identification, and timely decision-making across complex, multi-stakeholder environments
Extensive experience with traditional and innovative project management processes, techniques, and tools across agile, waterfall, and iterative methods
Project excellence spanning Governance, Definition, Planning, Project Management & Control, Financials and Close-out

Job Responsibility

Ensure project technical deliverables arrive within agreed scope, quality, timelines, and cost using project management tools and methodologies
Lead and manage all stages of the project lifecycle
Lead and manage the development of detailed scope requirements, budgeting, resource management, planning and scheduling, monitoring, and reporting progress
managing and mitigating issues and risks
reviewing, preparing and executing change requests
Develop, manage and report on detailed project plans of varying levels of complexity that make major business transformations
Manage all aspects of assigned projects, including the project charter, project plan and schedule, progress, budget, risk management, issue management, change management, resource management, quality review/best practices
Lead teams of technical staff, client representatives, contractors, consultants, vendors, and other intra/interdivisional stakeholders to implement projects effectively
Lead, facilitate and contribute to the design, creation, development, and sustainment of corporate standards for Technology Services, including formalized project management methodology, change management, application development and migration
Lead, participate in or oversees the preparation of or prepares and/or supervises the preparation of various formal contractual documents such as: Request for Expression of Interest (REOI), Request for Information/Proposal/Quotation/Resource (RFI/P/Q/R), ITAPP, Statement of Work (SOW), Memorandum of Understanding (MOU) and Service Level Agreements (SLA)

What we offer

You will have an opportunity to work with a leading employer in the local market
Potential for extension

!

Service Delivery Specialist

Reporting to the Service Delivery Manager in Operations Transformation & Support...

Location

Ireland , Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Preferably 4 years+ of optimal Service Delivery experience or account management role
Experience in a multinational environment, producing update within tight deadlines
Experience in project management and/or data analytics are an advantage
Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
Comfortable working with numbers
A customer-focused individual with great interpersonal and communicative skills
Attention to detail and problem-solving skills
Strive for excellent member’s experience
Developed interpersonal and communication skills (verbal and written)
Great team player with ability to influence others

Job Responsibility

Managing our Third Party Partners (TPP)
Assist in managing and developing end to end service delivery considering related TPP service issues
Identify root causes and push for mitigation plans to enhance the service delivery
Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
Document and maintain all relevant information pertaining to TPP (scorecards)
Communicate relevant information to key stakeholders to facilitate decision making
Lead and support any TPP meetings/calls
Participate to TPP business review to give relevant feedback
Recognized as the go-to person internally on the assigned account
Drive easy, quick and high quality interactions with all touchpoints

Fulltime

Case Management Specialist

AwePlus is working with a global legal technology application firm seeking custo...

Location

Malaysia , Kuala Lumpur

Salary:

4000.00 - 6000.00 RM / Month

Aweplus Australia Pty Ltd

Expiration Date

Until further notice

Requirements

Bachelor's degree
Strong attention to detail and great time management
Strong English reading and writing skills (MUET Band 4 or IELTS 7.5 and above)
Proficiency in Mandarin (reading and writing), able to read application materials written in Mandarin Chinese is an added advantage
High degree of self-motivation and ability to work independently under tight deadlines
Ability to work in a fast-paced environment to manage complex and dynamic demands
At least 2 years of experience in customer service/client management/paralegal/auditing (or related fields)

Job Responsibility

Evaluate client background and provide suggestions that best fit individual client's needs and goals before processing their cases
Review multiple types of documents and evidence and provide instruction and feedback
Reply to client messages regarding their application materials and timeline
Assist in assembling and reorganizing documentation tasks per various case requirements

What we offer

10 annual paid leave plus 11 holidays
0.5- 1.0 month salary as yearly performance bonus
Opportunities for promotion

Fulltime

Service Desk Manager

Service Desk Manager to lead daily service desk operations, delivering efficient...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

College degree strongly preferred
Certifications in IT service management (e.g., ITIL, HDI, CompTIA) are strongly preferred
Extensive experience managing service desk operations in a professional services or enterprise environment
Strong understanding of ITSM frameworks, incident management, and service delivery best practices
Experience with service desk platforms and remote support tools
Proven ability to lead support teams, manage escalations, and deliver high-quality service in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Job Responsibility

Oversee the daily operations of the service desk
Establish and manage problem management
Develop and maintain service desk procedures, knowledge bases, and escalation protocols
Monitor service performance metrics
Collaborate with Technology leadership
Lead and mentor a team of service desk analysts and support specialists
Establish clear team roles, responsibilities, and performance standards
Partner with Functional Teams
Manage service desk tools and platforms
Support user onboarding and offboarding

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Service Specialist

Join our team as a Customer Service Specialist providing vital support to custom...

Location

United Kingdom , Staines-upon-Thames

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer order management and processing
Strong understanding of customer service excellence
Proficient in Microsoft applications with great numerical accuracy
Articulate communicator with excellent attention to detail
Ability to prioritise and manage multiple tasks effectively
Team player who can also work independently
Positive and enthusiastic attitude
Flexibility in adapting to changing priorities
Calm under pressure to manage stressful situations
Friendly, approachable, and supportive to team members

Job Responsibility

Manage all sales order processing from receipt through to invoicing
Provide timely updates to customers regarding order status
Collaborate with colleagues on technical queries and customer delivery expectations
Create bespoke documents, manuals, and data sheets for customers
Handle inquiries through various communication channels (phone, email, Zoom, Teams)
Assist with stock takes and resolve discrepancies
Support finance teams with account creation, invoice queries, and annual audits
Maintain and monitor customer mailboxes and portals

What we offer

Opportunity to grow and thrive in a supportive environment
Inclusive workplace that values diversity and provides reasonable adjustments

Fulltime

Customer Service Specialist

Our client is seeking a Customer Service Specialist who will take full ownership...

Location

United Kingdom , Staines

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in customer service or order management, ideally in a technical or manufacturing environment
Strong working knowledge of JD Edwards (JDE) or similar ERP systems
Excellent communication skills-both written and verbal
A proactive, customer-first mindset with a passion for delivering outstanding service
Strong attention to detail and ability to manage multiple priorities
Comfortable working independently and as part of a collaborative team

Job Responsibility

Act as the dedicated customer service representative for your assigned customers, providing tailored support and regular updates
Manage the full order lifecycle: from order entry and inventory coordination to shipping, invoicing, and post-delivery follow-up
Use JD Edwards to process and track orders, ensuring accuracy and timely updates
Collaborate with Regional Sales Managers and internal teams to resolve order, shipping, and invoicing queries
Communicate proactively with customers regarding order status, delivery timelines, and documentation
Coordinate with technical teams and vendors to ensure customer expectations are met
Provide customers with required documentation such as certificates, manuals, and datasheets
Support stock takes and investigate discrepancies
Assist the finance team with invoice and audit queries
Maintain and update customer portals with relevant delivery and order information

Fulltime

On-Site Service Specialist

The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsit...

Location

United States , Grenada

Salary:

19.43 - 24.00 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

3 years' experience in customer service or warehouse environment
High School diploma or equivalent
Technical skills and experience solving problems
Managed several projects simultaneously
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insurance

Job Responsibility

Perform machine break/ fix activities for different machines at the customer's site
Implement territory work relating to customer inventory projects
Perform data collection at the customer's site
Perform implementation responsibilities for new customers or new services
Assist customers with staging, labeling and organizing product at a customer site
Complete product relocation and discontinuation process
Will cover PTO and will have route based responsibilities and activities when needed
Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)

Fulltime

IT Equipment Management Specialist

The IT Equipment Management Specialist plays an important role at American Food ...

Location

United States , Liverpool

Salary:

23.00 - 25.00 USD / Hour

American Food & Vending

Expiration Date

Until further notice

Requirements

Associate degree, preferably with 2+ years of relevant experience
Proficiency in Microsoft products
Ability to keep work environment organized
Ability to communicate instructions clearly and concisely over the phone
Ability to lift 50 pounds
Ability to climb a ladder not higher than 6 feet
Ability to maintain and validate IT asset inventory accurately and efficiently on a weekly basis
Exceptional attention to detail
Motivated self-starter with the ability to work with minimal supervision
Must have strong verbal and written communications skills

Job Responsibility

Receive and input all new hardware into the IT Service Management System
Receive, evaluate, and clean all hardware returned from the field
Ship and deploy all outgoing hardware
Administer the inventory of all IT assets such as laptops, desktops, printers etc. and maintain the asset management database in Service Now
Maintain the Product Catalog and create Purchase Orders to maintain proper inventory levels in Service Now
Weekly inventory of front and back stock and work on Par levels with department managers
Follow Standard Operating Procedures (SOPs) for all processes
Record tickets and dispatch calls incoming on the technical support line
Build and maintain a strong network of relationships with vendors and internal employees
Communicate with vendors for repairs and track the repair of our assets

What we offer

Weekly pay
401K with company match
Delicious employee meal and beverage during your shift
Employee Referral Bonus Program
Employee Assistance Program
Some positions may include flexible hours and shifts
Eligible employees offered Medical, Prescription, Dental, and Vision Plans
Uniforms and Safety Shoes provided
Learning and advancement opportunities

Fulltime

Specialist Service Manager

Compass Associates

Location:
United Kingdom , Larkhall, South Lanarkshire

Category:
Nursing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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