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Pandora Logo Pandora · Sales

Specialist, Sales Training

Canada, Toronto · Job Posted January 16, 2026
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Job Description

The Sales Trainer is responsible for organizing and delivering a wide range of learning experiences to support the success and development of the Divisional business. The Sales Trainer will execute training delivery and support application of learning with Directors, District Sales Managers, store leaders, and field leaders for all Pandora points of distribution including direct-owned, franchise, and other wholesale accounts. This role encourages execution of learning with a growth mindset to improve behaviors and increase business performance. The Sales Trainer will facilitate training for the Pandora store teams and field teams, primarily through a train-the-trainer model. The position ensures that all sales professionals (field teams and store teams) have a thorough knowledge of Pandora product, the ability to story tell, company culture, and the selling ceremony. This role will report to the Director, Sales Training and support in identifying training gaps and will analyze and evaluate the effectiveness of training through feedback, reporting, and measuring the impact on learners through business results.

Job Responsibility

  • Delivers and facilitates learning including in-store, webinars, and virtual training through an array of creative approaches including, but not limited to, webinars, virtual training, podcasts, videos, and at times, instructor led trainings (ILT), including small groups and large-scale conferences
  • Facilitates a comprehensive training program encompassing product knowledge, selling ceremony, fan experience, retail business acumen, retail operations, and leadership development
  • Conduct needs analyses to identify performance-based training opportunities
  • Maintain consistent follow-up post training, holding teams accountable for achieving training objectives and meeting goals
  • Track, report, and evaluate training programs for participation and effectiveness
  • Analyze Key Performance Indicators (KPIs) identifying trends and opportunities, coaching field teams and store staff as appropriate
  • Builds partnerships with key leaders and stakeholders
  • Communicates the training vision and objectives to foster continued growth and development of the teams supported by training
  • Fosters teamwork within the training team, home office, and global partners
  • Acts as an ambassador of the Pandora Brand

Requirements

  • Bachelor's degree in Learning and Development, Education, Business Management or Communication or 5-8 years of experience in a training position in a retail sales environment or equivalent experience
  • Exceptional communication skills, both verbal and written with the ability to communicate and engage with all levels of the organization and external vendors
  • Excellent facilitation skills and command of audience
  • Retail Business Acumen
  • Excellent decision-making abilities and ability to integrate information and utilize independent sound judgment
  • Persuasion
  • Advanced collaboration skills
  • Time Management
  • Proven ability to work independently and with a remote team
  • Up to 75% travel required
  • Fluency in Spanish and English required

What we offer

  • robust compensation package including base and bonus
  • a 401K plan to help you secure your financial future
  • Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D
  • anniversary gift cards
  • recognition program
  • product discounts
  • learning and development programs
  • continuous feedback
  • LinkedIn learning
  • tuition reimbursement
  • PTO Package including Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays
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