This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The mission of our Sales Engineers at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. As one of the founding Sales Engineers on our Engage Specialist SE team, you will be instrumental in creating raving fans of our Gong Engage product suite among our most strategic prospects and customers. Additionally, you will help shape the pre-sales processes and collateral for the rest of the Sales Engineering team and GTM organization with respect to Gong Engage, ultimately helping to accelerate sales cycles.
Job Responsibility:
Work alongside Sales and Customer Success as the ultimate Gong Engage product expert and account team technical advisor
Thoroughly understand all aspects of the Gong Engage product in order to explain and demo the technology to all types of users
Understand the entire Gong Revenue AI platform to be able to position how Gong Engage and other parts of the platform can help customers achieve their revenue outcomes
Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology
Conduct detailed use case discovery sessions on prospects’ customer engagement workflows
Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases
Assist prospects and customers with trials (POCs, Pilots), when appropriate
Craft content to show customers how to leverage Gong Engage for specific use cases
Solution complex business and technical requirements and explain them in simple terms
Assist with RFPs and questionnaires in the context of sales cycles
Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Services, Product Management, Engineering) in order to get deals across the line
Partner with and support Marketing on demand gen activities (webinars, conferences, events)
Contribute reusable assets to the Sales Engineering team and the company at-large
Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies
Requirements:
4-6 years of customer-facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience
Experience selling to decision makers in Marketing, Operations, Sales Development and other top-of-funnel stakeholders
Understanding of the top-of-the-funnel, marketing, and/or sales development industries, competitors and overall landscape
A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles
ideally sales engineering
Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems
Understanding of essential sales workflows, including Forecasting and Prospecting
Knowledge of go-to-market (GTM) sales team personas
Experience with data flows, AI & ML concepts, analytics, APIs / webhooks, or JSON
Understanding of security and privacy pertaining to SaaS systems
Excellent verbal and written communication skills
Strong interpersonal and teamwork skills
Passion for technology and problem solving
What we offer:
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
Mental Health benefits with covered therapy and coaching
401(k) program to help you invest in your future
Education & learning stipend for personal growth and development
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Company-wide recharge days each quarter
Work from home stipend to help you succeed in a remote environment