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Specialist rental delivery

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Vail Resorts

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Location:
Canada , Whistler

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

22.00 - 25.54 CAD / Hour
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Job Description:

The Rental Delivery Specialist kick starts winter holidays for our guest by conveniently delivering equipment right to their door. The Rental delivery specialist works in small teams to consistently deliver unparalleled service that always exceeds our guest expectations. The Delivery Specialist is trusted to work autonomously & efficiently while fulfilling reservations, as well as maintaining & developing partner relationships. Delivery Specialists will spend part of their shift in employee-only store spaces, completing the setup of ski/snowboard rental equipment and maintaining shop organization. The majority of a Specialists shift is spent completing equipment deliveries & fittings to various hotels and residences within the resort. This multi-faceted position requires employees who can work in a fast paced environment, keep to a tight delivery schedule, and work with minimal supervision. You will gain valuable skills by supporting multiple departments and grow as a leader within our development-focused culture. Those who work alongside you are knowledgeable teammates and leaders eager to learn more and share both their skills and their exceptional experiences.

Job Responsibility:

  • Receive order details from the Delivery Coordinator & setup ski/snowboard equipment to meet guest specifications
  • Work with other Delivery Specialists to organize, pack, and prepare orders for delivery
  • Drive company-provided vehicles in winter conditions and maintain safe, professional driving standards
  • Handle oneself professionally and courteously while inside guest residences, hotels, and lodges
  • Fit guests to their equipment and explain proper, safe use
  • Answer any guest questions regarding their reservation, equipment, or the resort in general
  • Communicate with managers and team members in order to maximize efficiency
  • Maintain a clean, organized work space
  • Perform other duties as assigned by the manager on duty
  • Act as manager on duty when scheduled

Requirements:

  • Team player, enthusiastic, positive attitude
  • Excellent communication, organizational skills, and attention to detail
  • Previous customer service or sales experience preferred
  • Keen to learn new skills, open-minded
  • Excellent time management and ability to handle a time-sensitive delivery schedule
  • Self-starter able to work with minimal supervision
  • Ability to work a flexible schedule

Nice to have:

Previous customer service or sales experience preferred

What we offer:
  • Free passes for employees
  • Employee discounted lift tickets for friends and family
  • Free ski lessons
  • Employee discounts on lodging, food, gear, and mountain shuttles
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance
  • Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Additional Information:

Job Posted:
December 29, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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