Job Description
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Products and Solutions, Consumer Overview The North LAC Consumer Core team is seeking a dynamic, strategically minded Specialist Consumer Core Product to drive differentiation, adoption, and commercialization of Mastercard’s key products. Role As a Specialist, you will support the Consumer Core sales specialist team across North LAC — including Mexico, Central America, and the Caribbean. You will support strategy, enablement, adoption, lifecycle management, and everyday support, ensuring every solution lands with excellence and delivers meaningful value to our clients and to Mastercard. Job Responsibilities: • Helps develop business plans for Product, including P&L, benchmarking, market research, technical development, etc. • Helps with day to day operational processes: research, product performance, invoicing payment, sourcing, etc. • Works closely with regional teams, consumer core sales specialist in the markets and internal teams • Monitors product performance metrics at all stages of the product life cycle, and makes recommendations regarding solutions to challenges in the portfolio or product strategy • Provides support to sales and customer facing teams with case by case support, related to the operational processes of consumer products. • Manages processes related to local benefits. E.g. merchant benefits for everyday value (#beneficiosmastercard), affluent benefits such as airport parking and lounges, etc. • Reviews information on competitors’ product offerings, business models and technology innovations on a regular basis and shares findings • Anticipates the future needs and requirements of internal or external customers to proactively together with sales specialist All About You • Project management experience • Operational management of day to day services (e.g. invoicing, the source approvals) • Lead by example with hands-on approaches to demonstrate product management excellence and share best practices • Demonstrate and drive Mastercard Way behaviors (e.g. customer and stakeholder interactions) • Communication skills to build and maintain strong internal and external relationships • Demonstrate a commitment to continuous learning of Mastercard consumer products and services Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
