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We are on the lookout for a Specialist, Product Operations to join the Logistics Product Operations team within the Rider Product Line. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimise delivery operations, supporting expansion into new areas like grocery and retail. The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.
Job Responsibility:
Own relevant business KPIs, product performance and product usage for different regions around the world
Interact with and support our operations stakeholders
Proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner
Support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency
Provide management with regular performance reports, insights and presentations
Requirements:
At least 3+ years of professional experience interpreting data in an analytics or data science role
Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical-based subject
Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Data Studio)
Proven track record of enhancing business operations and optimizing performance through data-driven insights and strategic decision-making, including experience in performance management, process optimization, and operational efficiency improvements
Highly passionate about data, with creative problem-solving abilities and an eye for detail
Team player and love to think outside the box
Highly motivated and communicative, independent and pragmatic in handling business challenges
Excellent English communication skills, both written and spoken
Nice to have:
Previous experience in the last mile industry in an Analytics, Operations or in Product role
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