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Sopra Steria Logo Sopra Steria · IT - Administration

Specialist Process Associate

India, Noida · Job Posted July 01, 2025
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Job Description

Ensure daily workload is completed in a timely manner while adhering to process guidelines; communicate effectively with stakeholders; perform compliance checks and audits; respond to queries via email and calls; update yourself on compliance requirements while being efficient and accurate.

Job Responsibility

  • Ensure daily workload (as provided by the Team Leader/SME) is completed in a timely manner
  • Adhere to the process defined by the clients to conduct compliance checks / audits ensuring KPI’s are met
  • Ensure effective & timely communication is maintained with stakeholders (written and verbal)
  • Build and maintain relationships with stakeholders ensuring they understand the process, resolve their queries within the contractual requirements
  • Answer calls or make outbound calls to the stakeholders for immediate resolutions
  • Attend emails (mailbox) ensuring all queries are responded to within the agreed SLA
  • Be up to date with process updates on compliance requirements and processes
  • Be efficient in day to day working
  • Report accurate data on real time basis
  • Encouraging team camaraderie
  • Achieve organisational values

Requirements

  • Proven track record auditing/vetting documentation accurately
  • Well Organised and should be able to multitask
  • Meet deadlines within fast paced environment
  • Self-motivated even when undertaking repetitive tasks
  • Proven ability to build relationships with internal or external parties with excellent telephonic and email communication skills
  • Process driven and keen to ensure efficiencies are achieved
  • Excellent problem solving skills and able to use own initiative

Nice to have

  • Conscientious and understanding of the importance of accuracy and quality
  • Enthusiastic, able to engage with internal and external stakeholders via email, phone and video call
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