Specialist Process Associate, Sopra Steria

Specialist Process Associate

Sopra Steria

Location:
India, Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Ensure daily workload is completed in a timely manner while adhering to process guidelines; communicate effectively with stakeholders; perform compliance checks and audits; respond to queries via email and calls; update yourself on compliance requirements while being efficient and accurate.

Job Responsibility:

Ensure daily workload (as provided by the Team Leader/SME) is completed in a timely manner
Adhere to the process defined by the clients to conduct compliance checks / audits ensuring KPI’s are met
Ensure effective & timely communication is maintained with stakeholders (written and verbal)
Build and maintain relationships with stakeholders ensuring they understand the process, resolve their queries within the contractual requirements
Answer calls or make outbound calls to the stakeholders for immediate resolutions
Attend emails (mailbox) ensuring all queries are responded to within the agreed SLA
Be up to date with process updates on compliance requirements and processes
Be efficient in day to day working
Report accurate data on real time basis
Encouraging team camaraderie
Achieve organisational values

Requirements:

Proven track record auditing/vetting documentation accurately
Well Organised and should be able to multitask
Meet deadlines within fast paced environment
Self-motivated even when undertaking repetitive tasks
Proven ability to build relationships with internal or external parties with excellent telephonic and email communication skills
Process driven and keen to ensure efficiencies are achieved
Excellent problem solving skills and able to use own initiative

Nice to have:

Conscientious and understanding of the importance of accuracy and quality
Enthusiastic, able to engage with internal and external stakeholders via email, phone and video call

Additional Information:

Job Posted:
July 01, 2025

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