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Pandora Logo Pandora · Human Resources

Specialist, People Process Excellence

Denmark, Copenhagen V · Job Posted January 29, 2026
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Job Description

At Pandora, we are on a mission to transform our global People Experience & Services (PES) function. We strive to simplify, standardize, and continuously improve our global HR processes to ensure a seamless and efficient employee experience across all markets and functions. The Specialist, People Process Excellence plays a key enabling role within this transformation - driving operational consistency, supporting process governance, and ensuring that global processes are embedded and adopted effectively across the organization.

Job Responsibility

  • Coordinate and facilitate the global HRIS Champions Network
  • Serve as liaison between global PES and local HR teams
  • Gather operational insights and recurring themes from markets
  • Operate the global HR demand intake process
  • Provide visibility on request status, priorities, and decision pathways
  • Partner with HR Operations, Technology, and People Operations to triage, evaluate, and route incoming requests
  • Create, update, and maintain process standard, templates and shared repositories, training materials, governance documentation, change communication assets
  • Coordinate publication and communication of new or updated global processes and training materials across regions
  • Provide operational support to process improvement initiatives
  • Perform root-cause analysis, process mapping, and identification of improvement opportunities
  • Facilitate agile ceremonies (stand-ups, sprint planning, demos, retrospectives) in the Scrum Master role
  • Remove impediments, encourage collaboration, and support backlog refinement and prioritization
  • Deliver reporting and insights, including dashboards on intake volume, process performance, and governance compliance

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field
  • 1–3 years of experience in HR operations, process excellence, project coordination, PMO, or similar roles
  • Experience working in a global environment or with distributed teams preferred
  • Exposure to process improvement methodologies (Lean, Six Sigma, or similar) is an advantage
  • Familiarity with HRIS such as SAP SuccessFactors or Dayforce is an advantage
  • Agile or Scrum experience preferred but not necessary
  • Strong organizational and coordination skills with a structured and detail-oriented mindset
  • Excellent communication skills
  • Ability to partner effectively across multiple stakeholders and influence without authority
  • Strong facilitation skills for workshops and meetings
  • Proactive, resourceful, and comfortable working in a fast-paced, changing environment
  • High proficiency in Excel, PowerPoint, and collaboration tools (Teams, SharePoint, Miro)

Nice to have

  • Experience working in a global environment or with distributed teams
  • Exposure to process improvement methodologies (Lean, Six Sigma, or similar)
  • Familiarity with HRIS such as SAP SuccessFactors or Dayforce
  • Agile or Scrum experience

What we offer

  • Innovative Environment: Be part of a team driving transformation across Pandora’s global People Experience & Services organization
  • Impactful Work: Contribute directly to improving global processes, enhancing employee experience, and strengthening operational excellence
  • Professional Growth: Gain exposure to process excellence, continuous improvement, and agile ways of working—supporting career advancement in HR transformation
  • Working out of our Head Office in Copenhagen V with beautiful interior design and LEED Gold Certification for Energy and Environmental Design
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