Specialist, Patient Relations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. We take a team-based approach to providing outstanding patient care. Our Membership Management Team connects directly with our patients and ensures they are happy with their experience. The Membership Management Team is responsible for delivering excellent, high-touch assistance to our patients everyday. Patient Relations Specialists (PRSs) are an integral part of our team and help us meet our goal of successfully supporting patients with their healthcare coverage. Your role is to provide support for our patients by helping them navigate through insurance benefits, educate them on their plan, properly advise them on healthcare coverage options and assist with any billing questions. PRSs are key players during the Annual Election Period ensuring that our patients are informed of all their options surrounding Medicare as well as serving as support to the in center Patient Relations Managers and our Insurance Advisor partners.