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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Responsibility:
Patient Programs phone line and email coverage
Detect and report Adverse Events and Product Quality Complaints
Manage Patient Programs as defined in project-specific documents
Data entry and Quality Control
Perform reconciliation with clients and applicable partners
Interact with customers as needed (e.g. meetings, client visits, day to day case processing, etc.)
Complete monthly/quarterly metrics and Key Performance Indicators in Excel spreadsheets
Support the Program Manager or Team Lead with all necessary information related to the specific project/program, as needed
Writing/Review of procedural documents such as Working Instructions, Standard Operating Procedures, Working Procedures, Templates etc. for PharmaLex Patient Program projects
Program Management Support
Training new colleagues in relevant tasks
Prepare for and participate in internal and external audits/inspections
Prepare deviations and Corrective and Preventive Actions concerning Supply Chain Services practice area
The employee agrees to take over primary listed tasks and responsibilities in other service lines, project management activities as client contact point and additional reasonable tasks that align with their abilities, qualification and training, if required
Requirements:
Professional education or University degree in Life Science
At least 1 year’s experience in health science related discipline
Ability to prioritize and manage own time and tasks
Ability to manage internal and external (client) relationships on operational / day-to-day working level as well as client's team lead level
Good communication skills (written and verbally)
capability to point out issues and provide potential options for solution in the area of expertise
English business fluent & local language (as appropriate)