Specialist, Patient Programs Job at Cencora (East Maitland)

Patient Programs Monitoring Specialist

Trained in the delivery of client services relating to patient monitoring progra...

Location

Philippines , Makati City; Remote; Quezon City Metro Manila

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Professional education or University degree in Life Science, preferably Nursing or Health Science related
At least 2 years in a health-oriented role or health science related discipline
Patient focused background
Highly developed phone skills
Problem-solving skills
Attention to detail
Process driven
Strong computer skills including Microsoft Office suite (Word, Excel and Outlook)
Preferably exposure to working with databases

Job Responsibility

Patient Programs phone line and email coverage
Detect and report Adverse Events and Product Quality Complaints
Manage Patient Programs as defined in project-specific documents
Data entry and Quality Control
Perform reconciliation with clients and applicable partners
Interact with customers as needed (e.g. meetings, client visits, day to day case processing, etc.)
Complete monthly/quarterly metrics and Key Performance Indicators in Excel spreadsheets
Support the Program Manager or Team Lead with all necessary information related to the specific project/program, as needed
Writing/Review of procedural documents such as Working Instructions, Standard Operating Procedures, Working Procedures, Templates etc. for PharmaLex Cencora Patient Program projects
Program Management Support

Fulltime

Patient Financial Specialist Lead - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalency required
5-7 years of experience preferred
Demonstrated success working in a team environment focused on meeting organization goals and objectives required
Experience in role requirements as outlined in job description for specific area of responsibility preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Must have an understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred
Experience working within a multi-facility hospital business office environment preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
Provide on-the-job training as needed and provide a source of knowledge for staff inquiries
Demonstrates a strong understanding of payer benefits requirements, on-line claims status, submission, billing, cash application, and reconciliation procedures
Approve or deny requested adjustments and refunds within role thresholds
Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
Remain flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution while maintaining account integrity and compliance with payer and/or government regulations
Ensures quality and productivity standards are met or exceeded
Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures

Fulltime

Phlebotomist Specialist-Patient Service Center

Labcorp is seeking a Phlebotomist to join our team at Walgreens in Dunwoody, GA....

Location

United States of America , Dunwoody

Salary:

Not provided

Labcorp

Expiration Date

Until further notice

Requirements

High school diploma or GED or equivalent
Phlebotomy certification or completed training program
1 year or more experience as a phlebotomist

Job Responsibility

Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed

What we offer

Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement
Employee Stock Purchase Plan
PST Incentive Plan (quarterly bonus based on performance metrics)

Parttime

Specialist, Patient Relations

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

August 31, 2026

Requirements

High school diploma
Typically, less than 1 year of relevant experience
A problem-solving orientation and a flexible and positive attitude
An eagerness to help us build and refine our operating model
An understanding of the Medicare and Medicare Advantage programs preferred, but not required
Sales background preferred
A commitment to performing meaningful work that dramatically improves the lives of patients
Community health experience preferred
Proficient PC skills
Outstanding phone demeanor and etiquette

Job Responsibility

Learn the basics of Medicare and use knowledge to assist patients with navigating insurance issues
Educate our existing patients and encourage them to engage with us with their questions regarding their current healthcare coverage
Gain the trust of patients in an effort to properly advise them in their healthcare coverage and connect them to the appropriate resources
Serve as support for our in center Patient Relations Managers
Provide assistance to our Insurance Advisor Partners
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of the company (advocate for the patient)
Provide exceptional customer service
Other duties, as assigned

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

New

Patient Services Specialist

As a Patient Services Specialist (Mail to Patient Specialist), you will support ...

Location

United States , Houston

Salary:

17.70 USD / Hour

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Experience in a call center, customer service, inventory control, healthcare operations, or related environment
Experience using computer applications, including Microsoft Office products
Experience managing customer records, order processing, enrollment processing, or shipment tracking activities
Knowledge of digital telephone systems and customer management tools
Ability to work with medical, patient, shipment, and account documentation while maintaining accuracy

Job Responsibility

Process and verify Mail to Patient product shipments, including shipment tracking and documentation activities
Coordinate with shipping carriers and courier services to support product delivery, returns, and logistics inquiries
Manage patient enrollments, account follow-up activities, and activation-related documentation within company systems
Respond to inbound phone calls, emails, and voicemail inquiries related to shipments, enrollments, product usage, and account support
Communicate with healthcare providers, patients, and internal partners regarding enrollment status, missing information, and shipment updates
Maintain accurate records of customer interactions, shipment activity, enrollments, and account correspondence
Support recycling program operations, including processing and shipping recycling materials
Identify and escalate customer or patient complaints, enrollment issues, or operational concerns in accordance with established procedures

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

New

Patient Services Specialist

As a Patient Services Specialist (Mail to Patient Specialist), you will support ...

Location

United States , Houston

Salary:

17.70 USD / Hour

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Experience in a call center, customer service, inventory control, healthcare operations, or related environment
Experience using computer applications, including Microsoft Office products
Experience managing customer records, order processing, enrollment processing, or shipment tracking activities
Knowledge of digital telephone systems and customer management tools
Ability to work with medical, patient, shipment, and account documentation while maintaining accuracy

Job Responsibility

Process and verify Mail to Patient product shipments, including shipment tracking and documentation activities
Coordinate with shipping carriers and courier services to support product delivery, returns, and logistics inquiries
Manage patient enrollments, account follow-up activities, and activation-related documentation within company systems
Respond to inbound phone calls, emails, and voicemail inquiries related to shipments, enrollments, product usage, and account support
Communicate with healthcare providers, patients, and internal partners regarding enrollment status, missing information, and shipment updates
Maintain accurate records of customer interactions, shipment activity, enrollments, and account correspondence
Support recycling program operations, including processing and shipping recycling materials
Identify and escalate customer or patient complaints, enrollment issues, or operational concerns in accordance with established procedures

What we offer

Medical and dental coverage starting on day one
Basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Patient Financial Specialist Senior

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
3-5 years of experience preferred
Experience calculating expected reimbursement according to payer regulations or contracts required
Experience with Commercial, Medicare, and Medicaid reimbursement
Medicare, Medicaid, VA, Tricare billing and collections processes and regulations preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Prefer hands-on experience with Medicare Remote (FISS) – DDE
None required

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics
Ensures PFS departmental quality and productivity standards are met
Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
Demonstrates a good understanding and has the ability to interact with the payer to verify coverage, submit claims, and follow up on appeals, underpayments, short pays or payment disputes for resolution
Investigate and resolve complex payment denials inclusive of correcting errors and supplying additional required information to facilitate collection of reimbursement / additional reimbursement
Ability to analyze, recognize, and resolve issues utilizing strategic thinking
Level of knowledge and the ability to work with a variety of payers
Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
Responsible for professional and effective written and verbal communication with both internal and external customers

Fulltime

Patient Financial Specialist Senior

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
3-5 years of experience preferred
Experience calculating expected reimbursement according to payer regulations and/or contracts required
Experience with Commercial, Medicare, and Medicaid reimbursement
Medicare, Medicaid, VA, Tricare billing and collections processes and regulations preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Prefer hands-on experience with Medicare Remote (FISS) – DDE
Must have in-depth knowledge and ability to maneuver efficiently through Patient Accounting Systems, Document Imaging, Databases, etc.
Must have understanding of Medicare and Commercial contract language
Must have good technical aptitude working with a variety of MS Office products (Word, Excel, PowerPoint, Outlook) and/or ability to learn and develop more advance skills with the various applications

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics
Ensures PFS departmental quality and productivity standards are met
Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
Demonstrates a good understanding and has the ability to interact with the payer to verify coverage, submit claims, and follow up on appeals, underpayments, short pays or payment disputes for resolution
Investigate and resolve complex payment denials inclusive of correcting errors and supplying additional required information to facilitate collection of reimbursement / additional reimbursement
Ability to analyze, recognize, and resolve issues utilizing strategic thinking
Work with a variety of payers
Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
Responsible for professional and effective written and verbal communication with both internal and external customers

Fulltime

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Specialist, Patient Programs

Job Description

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