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Ann Taylor Logo Ann Taylor · Customer Service

Specialist Operations Support - Contact Center

United States, Fort Myers · Job Posted May 04, 2026
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Job Description

The Contact Center Operations Specialist provides accurate and timely financial and operational support in alignment with company policies. The role conducts research on failed allocations and order issues, supports DC returns and maintains documentation and forms. The Specialist Operations Support partners with leadership for issue escalation, mentors new associates, and manages tasks independently while maintaining data confidentiality and flexibility to work nights and weekends as needed.

Job Responsibility

  • Provides accurate and timely financial and operational support in alignment with company policies
  • Conducts research on failed allocations and order issues
  • Supports DC returns and maintains documentation and forms
  • Partners with leadership for issue escalation
  • Mentors new associates
  • Manages tasks independently while maintaining data confidentiality
  • Flexibility to work nights and weekends as needed.

Requirements

  • High School Diploma or equivalent
  • 3+ years of Customer Service Experience (retail and contact center a plus)
  • Problem Solving
  • Customer Focus
  • Written and Verbal Communication
  • Attention To Detail
  • Collaboration
  • Active Listening
  • System Navigation
  • Multi-tasking

What we offer

  • Merchandise discount at select KnitWell Group brands
  • Support for individual development plus opportunities for career mobility
  • A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities
  • Medical, dental, vision insurance & 401(K)
  • Employee Assistance Program (EAP)
  • Time off – paid time off & holidays.
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