Specialist, myHR

The myHR team members are the first point of contact for all HR questions, including Payroll, Manager Self-Service, Employee Data, New Hire Onboarding, Learning, Timekeeping, Performance Management processes and Benefit inquiries. This role serves as the primary employee contact utilizing a knowledge base and case management tool along with a multi-line phone, email, chat, and ticketing system. The position provides functional and technical support for managers and employees with resolutions that are timely and accurate to help enhance the Employee Experience, while educating employees along the way to promote employee self-service. It requires customer focus skills in order to act as the customer advocate and help alleviate pain points. The role should demonstrate a high level of HR policy and program expertise and will have autonomy to educate on HR policy and procedure. The role will exercise structured decision-making responsibilities when evaluating employee and manager inquiries and when educating employees on appropriate HR policy and procedures.