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Specialist-Manufacturing Investigations

amgen.com Logo

Amgen

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Location:
United States , Holly Springs

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Category:

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Contract Type:
Not provided

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Salary:

114990.00 - 139433.00 USD / Year

Job Description:

In this vital role, you will be a key member of the team that investigates major deviations in the Amgen North Carolina Biologics Drug Substance Manufacturing plant. You will communicate and interface between the GMP manufacturing teams and stakeholder groups including, Process Development, Facilities & Engineering, Automation, EHSS, and Quality. This position is responsible for ensuring deviation investigations are successfully conducted and documented while driving improvements in the investigation process.

Job Responsibility:

  • Manage Major deviation investigations, including assembling investigation teams, leading root cause analysis, development of CAPAs, and compliant documentation of all findings.
  • Drive improvements to the investigation process.
  • Present investigations to regulatory inspectors, internal auditors, and management.
  • Clearly communicate investigation progress to impacted areas and leadership.
  • Coordinate and effectively lead cross-functional teams through complex investigations, and complete milestones on-schedule.
  • Present complex topics to large and small groups at various levels and quickly understand and clearly communicate complex issues.
  • Build effective relationships across functions.
  • Navigate through ambiguity and provide a structured problem-solving approach.
  • Apply inductive and deductive reasoning in the investigation process
  • Clear and concise technical writing
  • Use Operational Learning Team strategies to promote open collaboration with staff to maximize investigation findings.
  • Develop tracking tools to ensure on-time closure and proactive review of deviation investigations.

Requirements:

  • High school diploma / GED and 10 years of Quality Control experience
  • Associate’s degree and 8 years of Quality Control experience
  • Bachelor’s degree and 4 years of Quality Control experience
  • Master’s degree and 2 years of Quality Control experience
  • Doctorate degree

Nice to have:

  • 5+ years related work experience (manufacturing, process development, or quality assurance) in biotech or pharmaceutical industry with progressively increasing responsibility
  • Experience with compliance, problem-solving, simple and complex root cause analysis tools (5-whys, fishbone, Kepner Tregoe Problem Analysis®, Design of Experiment etc.) critical thinking, project management, and quality systems.
  • Degree in Science or Engineering
  • Experience leading complex investigations
  • Experience using Veeva QMS for Deviation investigations and CAPAs
  • Demonstrated project management ability
  • Experience presenting to inspectors during regulatory inspections and internal audits.
  • Excellent written and verbal communication skills
  • Ability to work in a team matrix environment and build relationships with partners
  • Strong interpersonal skills
What we offer:

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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