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In this vital role, you will be a key member of the team that investigates major deviations in the Amgen North Carolina Biologics Drug Substance Manufacturing plant. You will communicate and interface between the GMP manufacturing teams and stakeholder groups including, Process Development, Facilities & Engineering, Automation, EHSS, and Quality. This position is responsible for ensuring deviation investigations are successfully conducted and documented while driving improvements in the investigation process.
Job Responsibility:
Manage Major deviation investigations, including assembling investigation teams, leading root cause analysis, development of CAPAs, and compliant documentation of all findings
Drive improvements to the investigation process
Present investigations to regulatory inspectors, internal auditors, and management
Clearly communicate investigation progress to impacted areas and leadership
Coordinate and effectively lead cross-functional teams through complex investigations, and complete milestones on-schedule
Present complex topics to large and small groups at various levels and quickly understand and clearly communicate complex issues
Build effective relationships across functions
Navigate through ambiguity and provide a structured problem-solving approach
Apply inductive and deductive reasoning in the investigation process
Clear and concise technical writing
Use Operational Learning Team strategies to promote open collaboration with staff to maximize investigation findings
Develop tracking tools to ensure on-time closure and proactive review of deviation investigations
Requirements:
High school diploma / GED and 10 years of Quality Control experience
Associate’s degree and 8 years of Quality Control experience
Bachelor’s degree and 4 years of Quality Control experience
Master’s degree and 2 years of Quality Control experience
Doctorate degree
Nice to have:
5+ years related work experience (manufacturing, process development, or quality assurance) in biotech or pharmaceutical industry with progressively increasing responsibility
Experience with compliance, problem-solving, simple and complex root cause analysis tools (5-whys, fishbone, Kepner Tregoe Problem Analysis®, Design of Experiment etc.) critical thinking, project management, and quality systems
Degree in Science or Engineering
Experience leading complex investigations
Experience using Veeva QMS for Deviation investigations and CAPAs
Demonstrated project management ability
Experience presenting to inspectors during regulatory inspections and internal audits
Excellent written and verbal communication skills
Ability to work in a team matrix environment and build relationships with partners
Strong interpersonal skills
What we offer:
Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
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