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Serve as the subject matter expert for specific manufacturing processes, equipment, or systems, providing technical leadership across the site
Own and maintain SOPs, batch records, and technical documentation to ensure compliance with cGMP and regulatory standards
Lead troubleshooting efforts for complex process or equipment issues, conducting root cause analyses and implementing preventive measures
Monitor manufacturing data and performance metrics to identify trends, risks, and opportunities for improvement
Drive continuous improvement by exploring new technologies, digital tools, and best practices to enhance process efficiency and reliability
Provide formal training and mentorship to team members on new or complex manufacturing processes and systems
Represent Manufacturing in cross-functional meetings, audits, and investigations, translating technical insights into actionable recommendations
Lead or support change controls, deviations, and CAPAs to ensure consistent product quality and regulatory compliance
Plan and manage projects related to process optimization, ensuring timely execution and alignment with quality standards
Support a culture of accountability, safety, and performance by modeling high standards and reinforcing compliance expectations
Guide team members through troubleshooting and process improvement efforts, sharing best practices and lessons learned
Stay current on industry trends and technical advancements through continuous learning and external engagement
Requirements
Doctorate degree
Or Master's degree and 2 years of Manufacturing Support experience
Or Bachelor's degree and 4 years of Manufacturing Support experience
Or Associate's degree and 8 years of Manufacturing Support experience
Or High school diploma / GED and 10 years of Manufacturing Support experience
Nice to have
Advanced experience in Quality Systems, with demonstrated expertise in Major Deviations, CAPA, and CAPA Effectiveness Verification (EV) within a regulated GxP environment
Proven ability to lead and own complex root cause investigations, including facilitating RCA discussions and driving cross‑functional alignment
Proficient technical writing skills with the ability to produce concise, objective, evidence-based, inspection-ready documentation in compliance with ALCOA+ and Good Documentation Practices
Strong sense of accountability and ownership, with the ability to manage multiple high‑impact deviations simultaneously and deliver timely, compliant outcomes
Demonstrated ability to evaluate compliance issues, perform advanced data trending and analysis, and assess systemic quality risks
Ability to identify systemic quality signals, recurring failure modes, and cross-functional process vulnerabilities through trend analysis and prior occurrence assessment
Experience engaging directly with manufacturing operations, including floor support, process observation, and personnel interviews across multiple shifts
Proven experience supporting regulatory inspections and audits, including demonstrated ability to interact with regulatory agencies
Technically savvy and adaptable, with openness to leveraging digital tools, automation, and emerging technologies (including AI‑enabled tools) to improve investigation effectiveness
Flexibility to support variable schedules and cross‑time‑zone interactions, while consistently demonstrating Amgen Values and Leadership Practices
What we offer
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental & vision coverage, and life & disability insurance
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and an annual site shutdown
Flexible work models, including remote work arrangements, where possible