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Specialist, LER Emergency Response Center

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Allentown

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Category:
Legal

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Specialist, LER Emergency Response Center provides 24 x 7 phone support to Law Enforcement Agencies (LEA) and Public Safety Answering Point (PSAP) requestors. The Specialist shall respond to requests that are of an emergency or exigent nature. The Specialist will receive off the phone exigent requests where they will then need to process and respond to these requests in a timely manner. The Specialist position requires strong interpersonal skills, excellence in courtesy and concern, as well as always maintaining professionalism to provide a valued experience.

Job Responsibility:

  • Answers telephone calls that come into a call center-like queue from external sources as well as escalated calls occasionally
  • Determines priority relative to emergency issues
  • Ability to receive, process, and respond to written exigent requests in a timely manner
  • Utilize resource documentation for reference to deliver a consistent response
  • Ability to work evenings, weekends, Holidays, overtime, or varied shifts as assigned
  • This position requires reliable, predictable, and consistent attendance
  • Meet established department productivity and quality standards
  • Complete training requirements to stay current on existing policy and procedures, to grow skills, and to maintain proficiency on company values and organizational requirements
  • May travel to represent T-Mobile in court as a custodian of record on rare occasions
  • Also responsible for other Duties/Projects as assigned by business management as needed

Requirements:

  • Experience in a call center environment, or comparable customer service experience or PSAP (public safety answering point) queue experience
  • Prior experience with Law Enforcement Agencies (LEA) or Public Safety Answering Point (PSAP) preferred
  • Microsoft Office
  • Organization, attention to detail, Confidentiality, Strong Communication
  • At least 18 years of age
  • Legally authorized to work in the United States
  • U.S. citizenship
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
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