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The Specialist, Labor Relations is a HR professional responsible for managing and maintaining constructive relationships between the organization and its workforce. This role requires in-depth knowledge of labor laws, negotiation strategies, conflict resolution, and employee relations best practices.
Job Responsibility:
Serve as the primary liaison between management and employee
Advise managers and HR partners on labor relations strategy, legal compliance, and issue resolution
Investigate complex employee grievances or disputes and recommend appropriate action
Develop and implement labor relations policies, programs, and training to promote a positive and compliant work environment
Monitor labor law developments and ensure organizational policies are aligned with current legal standards
Support the resolution of disciplinary actions, terminations, and workforce restructuring from a labor relations perspective
Foster proactive employee engagement to minimize disputes and improve employee satisfaction
Requirements:
Bachelor’s degree in Human Resources, Labor Relations, Law, or related field
5+ years of experience in labor/employee relations or HR
Strong understanding of labor law
Excellent negotiation, communication, and conflict resolution skills
Ability to manage sensitive issues with discretion and diplomacy
Experience working in fast-paced, dynamic, and complex organizational environments
Experience in BPO +3yrs
Bilingual English/Spanish
What we offer:
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values