Specialist - Knowledge Management Job at Nordex Group (Chennai)

Knowledge Management Specialist

For the Knowledge Management Team at Mercedes-Benz Customer Assistance Center we...

Location

Netherlands , Maastricht

Salary:

3607.00 EUR / Month

Randstad

Expiration Date

August 30, 2026

Requirements

Excellent English written and verbal skills (knowledge base content is English)
additional languages are a plus
Experience in Knowledge Management and/or content writing/editing in a structured environment
Experience maintaining and continuously improving a knowledge base/system (content quality, structure, usability)
Strong analytic and conceptual thinking
structured and accurate way of working
Customer-centric mindset (content supports fast, correct answers and self-service)
Comfortable collaborating with stakeholders and working in a process-driven environment
Apply project management principles and methods for efficient content delivery

Job Responsibility

Create and maintain clear, accurate, and usable knowledge base content (English), so customers and agents can quickly find the right answers
Improve the quality and structure of knowledge over time by applying good KM practices, supporting contributors, and using available tools to work efficiently
Write, edit, and quality-check knowledge base content in English
Ensure articles communicate the core message clearly, with the right level of detail
Improve findability and usability through taxonomy and content structuring
Support modular content practices where it makes sense (so content is easier to reuse and maintain)
Operate KM processes and reviews with key stakeholders (knowledge ambassadors, knowledge owners, agents, SMEs) from request intake to publication and follow-up
Communicate effectively across different stakeholder groups and seniority levels
Use available AI-enabled tools as an enabler to support quality and efficiency, while applying judgment and quality control
Comfortable testing improvements, new technologies in knowledge and content management and sharing learnings with the team (with focus on augmentation)

What we offer

Personal development
International and dynamic environment
Mercedes-Benz CAC, Maastricht
Fulltime (40 hours)

Fulltime

Knowledge Management Specialist

At Prezzee, we’re more than just a digital gifting platform – we’re building hum...

Location

Australia , Sydney

Salary:

Not provided

Prezzee

Expiration Date

Until further notice

Requirements

Experience working with AI tools, NLP concepts, or chatbot training
Exposure to customer support, CX, or knowledge management, ideally within digital or online environments
A passion for bringing linguistic and technical domains together
Experience working alongside technical teams and familiarity with technical tools or system workflows
A data-driven mindset, with the ability to interpret behavioural signals, API behaviour, and customer journey insights
A proactive problem solver who thrives in fast-paced environments

Job Responsibility

Gather, organise, and maintain essential information from across the business
Collaborate closely with technical teams, product, IT, and engineering to keep content up to date
Monitor customer inquiries and update documentation
Apply a customer-journey perspective
Work hands-on with AI-powered chatbots to ensure they deliver natural, context-aware responses
Use NLP techniques to build effective process flows and automate customer resolution
Consider edge cases and error handling
Help maintain and refine training assets
Analyse chatbot performance
Use your customer experience (CX) insights to help integrate AI-driven solutions

What we offer

Prezzeeversary Leave
BirthYay Leave
Novated Car Leasing
ClassPass Membership
Office Allowance
Flexible Work Perks
Prezzee Staff Discounts
Wellbeing Support
Learning & Development
Employee Resource Groups

Knowledge Management Specialist

At Prezzee, we’re more than just a digital gifting platform – we’re building hum...

Location

Australia , Melbourne

Salary:

Not provided

Prezzee

Expiration Date

Until further notice

Requirements

Experience working with AI tools, NLP concepts, or chatbot training
Exposure to customer support, CX, or knowledge management, ideally within digital or online environments
A passion for bringing linguistic and technical domains together
Experience working alongside technical teams and familiarity with technical tools or system workflows
A data-driven mindset, with the ability to interpret behavioural signals, API behaviour, and customer journey insights
A proactive problem solver who thrives in fast-paced environments

Job Responsibility

Gather, organise, and maintain essential information from across the business
Collaborate closely with technical teams, product, IT, and engineering to keep content up to date
Monitor customer inquiries and update documentation
Apply a customer-journey perspective
Work hands-on with AI-powered chatbots to ensure they deliver natural, context-aware responses
Use NLP techniques to build effective process flows and automate customer resolution
Consider edge cases and error handling
Help maintain and refine training assets
Analyse chatbot performance
Use customer experience insights to help integrate AI-driven solutions

What we offer

Prezzeeversary Leave
BirthYay Leave
Novated Car Leasing
ClassPass Membership
Office Allowance
Flexible Work Perks
Prezzee Staff Discounts
Wellbeing Support via Telus
Learning & Development
Employee Resource Groups

Fulltime

Gbo knowledge management specialist

As the GBO P&C Knowledge Management Specialist, you will be responsible for the ...

Location

Poland , Poznań

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

bachelor’s degree with 5+ years of experience or a Master’s degree with 3+ years of experience in knowledge management, organizational learning, international development, international affairs, or a relevant advanced degree (nice to have but not mandatory)
fluent in English
excellent working knowledge management capabilities, understanding of the importance and process of knowledge management
good team player who knows how to lead your own tasks, projects, and initiatives independently
strong influencing and communication skills and the ability to collaborate across all levels of the organisation
passionate about the power of knowledge management within the organisation
knowledge of end-to-end (E2E) process design and process improvement

Job Responsibility

review of KM knowledge articles' quality and usability according to the agreed SLAs and its continuous improvement
cooperation with knowledge partners on setting up, reviewing, and updating knowledge articles at the Now P&C service portal
support in identifying the best practices & knowledge that has been created
working in partnership with GBO P&C Service teams and the project team
leading continuous improvement initiatives around the knowledge management area

What we offer

remote/hybrid working model
fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment (depending on the team – full-time and part-time)
flexible working hours (we start work between 7 and 10 a.m.)
annual appreciation bonus dependent on performance in the relevant fiscal year
home work allowance
cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty programme for employees – working with us longer earns you an additional financial bonus

Digital Learning and Knowledge Management Specialist

We are seeking a Digital Learning and Knowledge Management Specialist (Internati...

Location

Tajikistan

Salary:

Not provided

Agrotec Spa

Expiration Date

Until further notice

Requirements

Master's degree in Education Technology, Instructional Design, or related field
At least 10 years of experience in e-learning development and digital platform design
Proven experience in managing digital knowledge products for international development projects
Excellent written and verbal communication skills in English

Job Responsibility

Develop and implement e-learning modules in conjunction with in-person training to create an effective blended learning approach
Establish and maintain a digital knowledge repository, incorporating sustainable tools and practices for long-term viability
Train national stakeholders in digital learning methodologies, ensuring their capability to maintain and update content independently
Conduct periodic site visits to Tajikistan, totaling approximately 3 months over the course of the project

Gbo Knowledge & Documentation Management Specialist I

As the GBO P&C Knowledge Management Specialist, you will be responsible for the ...

Location

Poland , Poznan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

bachelor’s degree with 5+ years of experience or a Master’s degree with 3+ years of experience in knowledge management, organizational learning, international development, international affairs, or a relevant advanced degree
fluent in English
very good working knowledge management capabilities
understanding of the importance and process of knowledge management
good team player who knows how to lead your own projects and initiatives independently
strong influencing and communication skills
ability to collaborate across all levels of the organisation
good knowledge of end-to-end (E2E) process design and process improvement

Job Responsibility

review of KM knowledge articles quality and usability according to the agreed SLAs and its continuous improvement
cooperation with Country P&C on setting up, reviewing, and updating knowledge articles at the Now P&C service portal
support in identifying the best practices & knowledge that has been created
working in partnership with GBO P&C Service teams
leading continuous improvement initiatives around the knowledge management area

What we offer

remote/hybrid working model
fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
free underground parking with electric charger and bicycle parking
stable employment
flexible terms of employment (depending on the team – full-time and part-time)
flexible working hours (we start work between 7 and 10 a.m.)
annual appreciation bonus dependent on performance in the relevant fiscal year
home work allowance
cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty programme for employees – working with us longer earns you an additional financial bonus

Knowledge Management and SharePoint Specialist

The candidate shall develop, manage, update, and maintain KM systems (e.g., Shar...

Location

United States , Bethesda

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

TS/SCI poly

Job Responsibility

Develop, manage, update, and maintain KM systems (e.g., SharePoint sites, databases, and internal websites) that can serve as repositories for storing, sharing, and utilizing data
Assist the Government by advising how best to utilize KM tools
Train system users, which may include IC partners, providing user guides as needed
Integrate information with other databases, as required
Utilize automated tools and visualizations to facilitate users’ access and ability to analyze information holdings
Employ specific tools for unique office needs, as required, which may include interoperability with or ability to share information with other IC or state and local partners
Create and maintain virtual communities of interest to enable ODNI and its partners to collaborate, store, search, and discover information
share lessons learned and best practices
and report and track metrics to assess progress against various programs, policies, and strategies
Develop simulations and exercises to test database readiness and communication channels

Fulltime

Technical Supply Chain Specialist - Product Lifecycle Management & Master Data Management

Meta is seeking a highly skilled and experienced Technical Supply Chain Speciali...

Location

United States , Fremont

Salary:

184000.00 - 257000.00 USD / Year

Select Country

Specialist - Knowledge Management

Job Description

Job Responsibility

Requirements

Nice to have

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