CrawlJobs Logo

Specialist, IT Service Continuity

woolworths.com.au Logo

Woolworths Supermarkets

Location Icon

Location:
Australia , Bella Vista

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a master planner to support and strengthen a critical function within the Services Management Team. Collaborate with a dynamic team and make a tangible difference. Enjoy a competitive package and benefits, including the flexibility of hybrid working, office days based in Bella Vista. You will play a critical role within the team responsible for overseeing and executing the governance of Woolworths Service Continuity processes at Woolworths. This role works closely with application and technical owners to meet our testing targets.

Job Responsibility:

  • Ensure testing is planned and scheduled by the accountable owner in accordance with the Service Continuity Policy
  • Complete checkpoints in the testing cycle including post test reviews with stakeholders
  • Work with application and technical owners to ensure testing is completed within policy compliance
  • Design, maintain and communicate service continuity testing schedules for identified business critical systems to ensure ongoing service provision during disasters or similar events
  • Assess the impact of changes to systems, applications and infrastructure to determine requirements for IT Service Continuity
  • Working closely with key IT stakeholders to plan testing in advance looking to optimise tests to reduce impacts to the business
  • Work closely with stakeholders to resolve issues where testing does not meet the policy or fails to meet recovery requirements
  • Report, manage and resolve non-compliance with application owners

Requirements:

  • Effective stakeholder management skills, fostering strong relationships and ensuring everyone is on the same page
  • Proven ability to be the master planner and organiser effectively juggling multiple priorities and competing demands
  • Communications is your strength enabling you to work collaboratively with key stakeholders
  • Process specialist in a service continuity or disaster recovery process specialist role
  • Adept at executing ITIL processes, ensuring streamlined and efficient IT service management
  • Deep understanding of IT service continuity in a business context, including ITIL, operations, and business processes, ensuring seamless service delivery
  • Combine strong analytical and communication skills with the ability to work both independently and collaboratively
What we offer:
  • Hybrid working, including in office 3 days and work from home
  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
  • A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app

Additional Information:

Job Posted:
February 16, 2026

Work Type:
Hybrid work
Icon
Woolworths Supermarkets - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Specialist, IT Service Continuity

Customer Service Specialist

As a Customer Service Specialist, you will be the first point of contact for our...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
15.00 - 17.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A genuine passion for helping others and a cheerful disposition
  • Previous experience in customer service or a related field
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and a proactive approach
  • The ability to work well in a team and adapt to a fast-paced environment
Job Responsibility
Job Responsibility
  • Responding to customer inquiries via phone, email, and chat with enthusiasm and professionalism
  • Providing clear and accurate information about our services and solutions
  • Troubleshooting and resolving issues promptly to ensure customer satisfaction
  • Collaborating with team members to continuously improve our processes and service delivery
  • Maintaining accurate records of customer interactions and transactions
What we offer
What we offer
  • Be part of a forward-thinking company that values innovation and collaboration
  • Work in a supportive team that celebrates successes together
  • Enjoy a flexible working environment where your well-being is a priority
  • Fulltime
Read More
Arrow Right

Client Services Specialist

We are seeking a Client Services Specialist to join our team in the IT Software ...
Location
Location
United States , Hartland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years of experience in a similar role in the IT Software industry
  • Proficient in Customer Service
  • Strong Data Entry skills
  • Previous experience in Order Entry
  • Excellent Email Correspondence skills
  • Bachelor's degree in IT, Business, or a related field is preferred
  • Familiarity with IT Software systems and platforms
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Strong problem-solving skills and attention to detail
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Coordinate with internal teams to understand requirements and liaise with external vendors for execution
  • Review and confirm details on production plans in collaboration with internal teams and vendors
  • Create comprehensive job layouts and purchase orders
  • Organize the internal job approval process
  • Engage with multiple departments and partners for follow-ups to ensure the completion of production items
  • Detail the production process, ensuring the status of the operation is easily accessible and transparent
  • Acquire a comprehensive understanding of internal software systems
  • Manage and review reports to monitor the progress of projects and production jobs
  • Provide exemplary customer service
  • Perform data entry and order entry tasks
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
34000.00 - 44000.00 GBP / Year
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) Solve Problems & Challenges
  • Excellent communication skills, founded in being a good listener
  • Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
  • A deep desire to deliver an amazing Client Experience
  • Advanced knowledge of IT Applications, Software & Hardware
  • The ability to speak both Geek and human
  • Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
  • Experience providing support via remote tools (5 years minimum)
  • Experience handling Technical Service Tickets (5 years minimum)
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)
Job Responsibility
Job Responsibility
  • Work on and resolve escalated Service Desk Tickets and Projects
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with advanced remote troubleshooting
  • Remote Hardware Maintenance and Support
  • Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process
  • Review RMM dashboard and apply remediation actions as indicated by our Processes
  • Fulltime
Read More
Arrow Right

Client Accounting Services Specialist

We are seeking a self-motivated, reliable, detail-oriented individual with a str...
Location
Location
United States , Santa Barbara
Salary
Salary:
Not provided
bpw.com Logo
Bartlett, Pringle & Wolf, LLP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of accounting experience
  • Working experience with QuickBooks Online or similar accounting software
  • Bachelor’s degree in accounting or business administration with an emphasis in accounting strongly preferred
  • Enjoy working in a team environment
  • Desire to continue learning
  • Ability to interact with a variety of clients in a professional and courteous manner
  • Possess strong communication skills
  • Ability to prioritize workload to meet important deadlines
Job Responsibility
Job Responsibility
  • Maintain accounts receivables and payables
  • Record and reconcile inventory, revenue, expenses, and fixed asset activities
  • Ensure accurate and timely preparation of monthly financial statements and cash flow statements
  • Prepare payroll, payroll tax returns, and sales tax returns
  • Prepare Forms 1096/1099 and Forms W-2/W-3
  • Investigate and correct errors and inconsistencies in financial entries
  • Analyze, develop, and implement improvements or recommendations for clients
  • Manage electronic files, documents, and schedules
What we offer
What we offer
  • Health insurance benefits
  • 401(k) Plan
  • Flexible Benefit Plan
  • Profit-sharing
  • Bonus opportunities
  • Flexibility with work schedules
  • Fulltime
Read More
Arrow Right

DBA Services Specialist – SQL Server and Oracle DBA

We are looking for an experienced Database Administrator (DBA) with extensive kn...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blenheimchalcot.com Logo
Blenheim Chalcot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced SQL knowledge and experience working with relational databases, query authoring (SQL), and performance tuning
  • Strong experience with SQL Server (all supported versions), including SSRS and SSIS
  • Good working knowledge of Oracle Database Administration (all supported versions) and RMAN
  • Minimum 5+ years of experience in an operational DBA role
  • Hands-on experience with Microsoft Azure, including Azure SQL and cloud migration projects
  • Familiarity with Windows OS environments
  • Strong analytical and problem-solving skills
  • ability to perform root cause analysis
  • Excellent organisational and project management skills
  • Experience supporting and working with cross-functional teams in a dynamic environment
Job Responsibility
Job Responsibility
  • Perform database maintenance and administration tasks across SQL Server and Oracle environments
  • Install, configure, and upgrade database software
  • maintain documentation for Azure and on-premise systems
  • Monitor database activity and resource usage
  • optimise performance and forecast resource needs
  • Use database management tools to collect performance statistics, investigate issues, and produce reports
  • Draft and maintain procedures and documentation for databases
  • ensure compliance with standards
  • Deliver assigned projects on time, meeting technical, quality, and financial KPIs with minimal client disruption
  • Manage risks and mitigation strategies
What we offer
What we offer
  • Enhanced Pension Scheme
  • Health Insurance
  • Life Assurance
  • Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
  • 25 days annual leave (with the option to buy more)
Read More
Arrow Right

Professional Services Senior Specialist

We are seeking a Professional Services Senior Specialist to lead complex custome...
Location
Location
Canada , Toronto
Salary
Salary:
92500.00 - 120000.00 CAD / Year
intuit.com Logo
Intuit
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business, Computer Science, or a related field
  • 5–7 years of experience in customer pre- and post sales engineering, solutions consulting, solutions delivery, and implementation
  • Strong technical knowledge in system integration, data migration, and solution configuration
  • Understanding of financial management principles, enabling you to be a credible industry expert, and understanding of in-practice workflows
  • Proven success managing complex, multi-stakeholder implementation projects
  • Familiarity with CRM and project management tools (e.g., Salesforce, JIRA)
  • Excellent communication, project management, time management, and organizational skills
  • Experience working directly with mid-market businesses and/or operations
Job Responsibility
Job Responsibility
  • Lead end-to-end implementation for large or complex customer engagements, ensuring timely and successful delivery
  • Serve as a trusted advisor to customers, guiding them through technical and operational aspects of onboarding
  • Develop and manage project plans, including timelines, resource allocation, and risk mitigation strategies
  • Troubleshoot and resolve technical issues, coordinating with Product and SDM teams as needed
  • Collaborate with Sales, Product, Service Delivery (migration) and Customer Success teams to ensure alignment and continuity throughout the customer lifecycle
  • Continuously evaluate and improve implementation methodologies to enhance efficiency and customer adoption and satisfaction
  • Capture and relay customer feedback to internal teams to inform product development and service enhancements
  • Provide mentorship and support to professional services specialists
  • Develop, update and maintain implementation playbooks for the team
What we offer
What we offer
  • Cash bonus
  • Equity rewards
  • Benefits
  • Fulltime
Read More
Arrow Right

IT Support Specialist

The IT Support Specialist will serve as the main point of contact within the Ser...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English Fluency Required (High B2-C1)
  • 4+ years Customer Service experience, inclusive of 2 years min of service desk or related experience
  • Experience monitoring and maintaining network and security systems or relevant knowledge
  • Independent self starter with demonstrated ability to take on increasing levels of responsibility
  • Great communicator with the ability to work alongside a team across multiple locations
  • Experience with Active Directory, remote desktop tools, and ticketing systems
  • Experience with Google Workspace Admin, Okta, hard phone/softphone applications, and other various Enterprise applications preferred
  • Highly self-motivated and directed
  • Communicate ideas and recommendations to improve technology and work inefficiencies
  • Detail oriented, with an emphasis on accuracy & follow-up
Job Responsibility
Job Responsibility
  • Work within established troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions for support tickets
  • Provide Service Desk support for all Enterprise IT related applications
  • Investigate root causes of tickets and proactively work to resolve root issues to reduce the issues
  • Responsible for prioritizing the resolution of tickets in queue and project work as needed, including for other office locations
  • Set up and maintain the office network, computer setup, distribution and employee onboarding
  • Provide replacement equipment in accordance with department policy
  • Track, account for and maintain inventory. Collect and track equipment after terminations or after it is no longer needed by employees. Ensure that equipment inventory is secured at all times. Submit requests for equipment orders. Report any missing or stolen equipment immediately
  • Handle complex issues and escalations independently, pulling in the other Service Desk teams as needed
  • Independently (or in collaboration with building staff), support, update, maintain IT conference room spaces and A/V equipment
  • Attend all meetings unless you receive approval to not attend in advance
What we offer
What we offer
  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
  • Start your morning with free coffee
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program
  • Fulltime
Read More
Arrow Right

Life Product Specialist

At Allianz Life, we are guided by our mission – we secure your future – and by o...
Location
Location
United States , Minneapolis
Salary
Salary:
57000.00 - 94000.00 USD / Year
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience required: Minimum three years of related experience in the life insurance industry, brokerage, or previous financial services sales experience
  • Advanced Excel skills required
  • Four-year degree required: or equivalent work experience
  • Must have basic to high proficiency with AI and/or business intelligence
  • You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.
Job Responsibility
Job Responsibility
  • Inbound/Outbound phone calls with financial institutions/professionals to discuss complex life inforce illustrations, and several other transactions that pose a risk to a life insurance policy
  • Running, and presenting Life In force Illustrations
  • Identify, recommend, and champion process improvements across the team, and within Allianz
  • Identify training opportunities, and train/mentor the life teams onshore/offshore teams on trends that will benefit the customer experience
  • Work with senior leadership, and main business partners to ensure this team is providing a high standard of service, provide feedback to senior manager on pain points, and opportunities to allow this team to continue its success.
What we offer
What we offer
  • Comprehensive medical, dental and vision plan options
  • health savings account
  • tuition reimbursement
  • student loan retirement plan
  • annual paid leave
  • an outstanding 401(k) company match
  • life insurance
  • award-winning campus with an array of discounted amenities including an onsite health center, child development center, fitness facility, convenience store and two cafeterias
  • Employee Resource Groups that contribute to an inclusive culture.
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy