CrawlJobs Logo
Woolworths Supermarkets Logo Woolworths Supermarkets · IT - Administration

Specialist, IT Service Continuity

Australia, Bella Vista · Job Posted February 16, 2026
Apply Position
Job Link Share

Job Description

We are looking for a master planner to support and strengthen a critical function within the Services Management Team. Collaborate with a dynamic team and make a tangible difference. Enjoy a competitive package and benefits, including the flexibility of hybrid working, office days based in Bella Vista. You will play a critical role within the team responsible for overseeing and executing the governance of Woolworths Service Continuity processes at Woolworths. This role works closely with application and technical owners to meet our testing targets.

Job Responsibility

  • Ensure testing is planned and scheduled by the accountable owner in accordance with the Service Continuity Policy
  • Complete checkpoints in the testing cycle including post test reviews with stakeholders
  • Work with application and technical owners to ensure testing is completed within policy compliance
  • Design, maintain and communicate service continuity testing schedules for identified business critical systems to ensure ongoing service provision during disasters or similar events
  • Assess the impact of changes to systems, applications and infrastructure to determine requirements for IT Service Continuity
  • Working closely with key IT stakeholders to plan testing in advance looking to optimise tests to reduce impacts to the business
  • Work closely with stakeholders to resolve issues where testing does not meet the policy or fails to meet recovery requirements
  • Report, manage and resolve non-compliance with application owners

Requirements

  • Effective stakeholder management skills, fostering strong relationships and ensuring everyone is on the same page
  • Proven ability to be the master planner and organiser effectively juggling multiple priorities and competing demands
  • Communications is your strength enabling you to work collaboratively with key stakeholders
  • Process specialist in a service continuity or disaster recovery process specialist role
  • Adept at executing ITIL processes, ensuring streamlined and efficient IT service management
  • Deep understanding of IT service continuity in a business context, including ITIL, operations, and business processes, ensuring seamless service delivery
  • Combine strong analytical and communication skills with the ability to work both independently and collaboratively

What we offer

  • Hybrid working, including in office 3 days and work from home
  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
  • A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app
Woolworths Supermarkets - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Specialist, IT Service Continuity

8 matching positions

Data Governance & Service Continuity Specialist

We are seeking an experienced Data Governance professional with strong expertise...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–8 years of experience in Data Governance and IT Service Management
  • Strong analytical and problem‑solving approach with proficiency in Google Cloud Platform
  • Skilled in incident and change processes with prior experience in service operations
  • Excellent verbal and written communication skills in English
  • Ability to identify risks early, escalate appropriately, and respond quickly to operational challenges
  • Team‑oriented with a focus on continuous improvement and collaborative delivery
  • Graduate or Post‑graduate qualification in engineering or related technical discipline
  • Valid Indian passport with rare travel requirements
Job Responsibility
Job Responsibility
  • Design and implement governance frameworks to maintain data quality, consistency, and security
  • Standardise and simplify data management processes through cross‑functional collaboration
  • Monitor governance activities, reporting compliance and gaps to relevant stakeholders
  • Lead and coordinate major incidents, ensuring rapid resolution and minimal business disruption
  • Participate in Major Incident reviews and Change Advisory Board sessions
  • Review, monitor, and report on incident trends, ensuring alignment with ITSM procedures
  • Plan, schedule, and assess changes to mitigate risks and reduce operational impact
  • Engage with cross‑functional partners for resource planning, consultation, and implementation
  • Identify conflicts in change requests and ensure adherence to established change processes
  • Operate collaboratively within a global team environment
What we offer
What we offer
  • Opportunity to contribute to high‑impact global data governance and service continuity initiatives
  • Exposure to GCP-based enterprise systems and advanced ITSM practices
  • Work within a collaborative global environment focused on innovation, customer value, and continuous improvement
  • Experience in working across multi‑functional and multi‑market teams within a global telecom ecosystem
Read More
Arrow Right
New

Specialist, It Global Service Desk

Location
Location
Philippines , Makati City
Salary
Salary:
Not provided
about.puma.com Logo
Puma Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science/Engineering and/or Information Technology or a similar course
  • Has experience with User and System Support
  • Has experience in Retail / IT / Wholesales / Fashion / Factory industry
  • At least 3 years of experience in IT Service Desk or Global Support
  • Good command of written and spoken english
  • Technical knowledge in Endpoint management (Windows/macOS), M365 (Outlook, Teams, OneDrive, SharePoint) Intune / Endpoint Manager fundamentals, Identity & access management concepts (accounts, MFA, group access, licenses), Basic networking concepts (DNS, connectivity, VPN), IT Security fundamentals, and Mobile/Multimedia products and devices
  • Amenable for shifting schedule
  • Willing to work onsite in Makati
Job Responsibility
Job Responsibility
  • The Specialist IT Global Service Desk provides Level 1 remote and on-site IT support (hardware, software, network and security), owning incidents end-to-end with clear user communication, timely support, thorough documentation, and structured escalation to Level 2/3 teams as needed
  • The role contributes to service quality, knowledge management, and continuous process improvement by maintaining knowledge articles and analyzing recurring issues, while operating on a rotating shift schedule to support APAC and North America time zones
  • Perform first-level diagnosis and troubleshooting IT support to users on designated rotational shift
  • Provide support in accordance with established processes and document incidents and remedies
  • Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls
  • Escalate problems when unable to make proper determination
  • Advise and educate users within procedural guidelines to ensure a complete solution to their technical or service questions
  • Complete required product training modules on time to remain competent of current technology offerings
  • Identify and provide input on unique or recurring user problems
  • Maintain strong compliance with organizational, security, and operational standards
  • Fulltime
Read More
Arrow Right

Senior IT Client Service Specialist

The Senior IT Client Service Specialist is a pivotal role responsible for overse...
Location
Location
United States of America , Santa Clara
Salary
Salary:
99000.00 - 183000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced knowledge across Group delivered IT Services
  • Excellent business awareness and solid analytical skills
  • Ability to multi-task and prioritize with great attention to detail
  • Advanced proficiency in driving outcomes via influence management
  • Excellent communication and documentation skills
  • Excellent project management skills
  • Ability to persuade, negotiate and influence key stakeholders
  • Excellent client relationship building and engagement skills
  • Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
  • Advanced understanding of business strategy and the ability to align service delivery efforts with organizational goals
Job Responsibility
Job Responsibility
  • Accountable for the performance of all operational delivery of centralized IT
  • Assists transformation teams in centralization of services by engaging the correct stakeholders within divisions and coordinate the engagement if required
  • Ensures the transformation is in line with the agreed Scope of Work
  • Works closely with the regional or service provider stakeholders and delivery providers to ensure the service aggregation is in line with the partnership agreement
  • Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client's strategic direction for Corporate IT - Become a trusted advisor
  • Accountable for management escalations and work with relevant stakeholders through to a resolution
  • Manages the contractual obligation that needs to be delivered, for example, vulnerability management, service reporting, escalations management
  • Governance of regional/divisional risk register
  • Ensures a culture of service management excellence is developed and maintained
  • Drives continual service improvement and optimization
What we offer
What we offer
  • Medical insurance with employer contribution
  • Dental insurance with employer contribution
  • Vision insurance with employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

IT Service Operations Specialist

Newly created position. Provide effective IT Helpdesk systems support in a 24x7 ...
Location
Location
New Zealand , Christchurch
Salary
Salary:
Not provided
woolworths.com.au Logo
Woolworths Supermarkets
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 - 3 years relevant experience in IT Service Operations Delivery or Support (eg. ITIL), ideally in a 24x7 support environment
  • Relevant degree qualification or equivalent
  • A strong track record in Service Delivery and Support
  • Demonstrated experience in managing Customer relationships and driving outcomes
  • Experience in project life cycle and transitioning to BAU
Job Responsibility
Job Responsibility
  • Provide IT Helpdesk systems support to ensure production reliability and stability at all times
  • Provide effective management of incidents and problem resolution with service providers whilst ensuring that best practice guidelines and approaches are adhered to at all times
  • Proactively identify service enhancement and drive a continuous improvement culture to ensure we are maintaining exceptional customer service & driving operational efficiencies for Fresh Choice sites
  • Provide project and/or project support, ensuring new technologies and changes to processes are effectively transitioned into the production environment and managing the transitional elements of new services to BAU
  • Manage communications for high impacting incidents to the Senior Operation Lead & Technology Business Manager to provide status updates, resolve issues, and manage expectations
  • Ensure adherence to the IT process framework and governance model and manage and provide input to any incident, change or project which has, or may have, a major impact on services
What we offer
What we offer
  • Genuine flexibility in how and where you work
  • Ongoing development within an ANZ team and access to COE/specialist career opportunities
  • Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery
  • Banking and insurance (health, life etc) discounts
  • Global and local career opportunities
  • Fulltime
Read More
Arrow Right

Technical Support Specialist II, IT Service Desk

Looking for a Technical Support Specialist II for a 6-month contract to manage a...
Location
Location
Canada , Toronto, Ontario
Salary
Salary:
50000.00 CAD / Year
edtechjobs.io Logo
EdTech Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Post-secondary diploma in Computer Science, Information Technology, or related field
  • or equivalent work experience
  • 3+ years of technical support experience
  • Advanced troubleshooting and problem-solving skills
  • Strong knowledge of IT infrastructure and security protocols
  • Experience with system and network administration
  • Proven track record of handling complex technical issues
  • Excellent project management and documentation abilities
  • Strong communication and leadership skills
  • Relevant technical certifications preferred
Job Responsibility
Job Responsibility
  • Resolve complex software, hardware, and network issues
  • Handle escalations from Tier 1 support
  • Provide expert-level troubleshooting and problem resolution
  • Manage critical user support requests
  • Support advanced system configurations and deployments
  • Assist in maintaining core IT infrastructure
  • Support network systems and security protocols
  • Manage system updates and patches
  • Monitor infrastructure performance and stability
  • Implement technical improvements and optimizations
What we offer
What we offer
  • Free parking on-site
  • Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
  • Access to on-site fitness center and fitness classes
  • Access to Linkedin Learning for continuous skill growth
  • Mentorship and professional development opportunities
  • A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling
  • Fulltime
Read More
Arrow Right

Senior Specialist, Global IT Enterprise Core Service

The resource will be responsible for the management, evolution and security of t...
Location
Location
Italy , Pomezia; Bologna; Milano; Alanno
Salary
Salary:
Not provided
it.alfasigma.com Logo
Alfasigma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong hands-on experience with Active Directory (DNS, DHCP, GPO, sites & services) and Microsoft Entra ID / Azure AD
  • Solid experience with authentication and federation technologies (SSO, MFA, Conditional Access, SAML, OAuth, OIDC, ADFS)
  • Experience with IAM / identity lifecycle and access governance
  • Experience administering Microsoft 365 collaboration services (Exchange Online, Teams, SharePoint, OneDrive)
  • Solid knowledge of server virtualization on both Microsoft Hyper-V and VMware vSphere/ESXi (vCenter, clustering, HA/DR)
  • Experience with hyperconverged infrastructure (HCI) platforms (VMware vSAN, Nutanix, Azure Stack HCI / Azure Local)
  • Working knowledge of Microsoft Azure and hybrid-cloud services (Azure Arc, hybrid identity, hybrid connectivity)
  • Ability to manage the end-to-end lifecycle of systems and infrastructure (deployment, patching, upgrades, capacity and decommissioning)
  • Knowledge of endpoint management and identity-driven security (Intune/MDM, Microsoft Defender for Endpoint) considered a plus
  • Scripting and automation skills (PowerShell, Microsoft Graph) for identity lifecycle and reporting
Job Responsibility
Job Responsibility
  • Administer and evolve identity platforms (Active Directory, Microsoft Entra ID / Azure AD), including hybrid identity and directory synchronization
  • Manage authentication services: Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access and federation (SAML, OAuth, OIDC)
  • Design and operate Identity & Access Management (IAM) processes: provisioning/de-provisioning, role-based access, access reviews and privileged access management (PAM)
  • Manage and support enterprise collaboration platforms (Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive)
  • Define and enforce identity and access policies aligned with security and compliance requirements
  • Support integration of applications and services with the corporate identity platform
  • Manage endpoint identity and security integration (Intune/MDM, conditional access, device compliance) in coordination with the Workplace team
  • Manage the full lifecycle of the core-service systems (provisioning, configuration, patching, upgrades, capacity management and secure decommissioning)
  • Monitor core services health, availability and security
  • manage incidents and root-cause analysis
What we offer
What we offer
  • Competitive salary
  • comprehensive benefits
  • extensive opportunities for professional growth and development
  • Fulltime
Read More
Arrow Right

IT Service Delivery & Incident Management Specialist

Are you ready to take ownership of IT service delivery and incident management i...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
servicestream.com.au Logo
Service Stream
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • Must be an Australian Citizen
  • 5+ years’ experience in IT service delivery, operations, or incident management
  • Strong understanding of ITSM principles and incident response frameworks
  • ITIL Foundation certification (or higher)
  • Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management
  • Excellent communication skills - able to translate technical details into clear business updates
Job Responsibility
Job Responsibility
  • Ensuring the reliability, quality, and efficiency of IT services across the business
  • Acting as the link between technical teams and key stakeholders
  • Leading major incident responses
  • Coordinating cross-functional teams
  • Maintaining clear communication to restore services quickly and effectively
  • Driving continuous improvement by monitoring service performance
  • Conducting post-incident reviews
  • Implementing ITIL-based best practices
  • Managing service delivery pipelines
  • Supporting change management
  • Fulltime
Read More
Arrow Right

Associate Specialist Service Operations (Service Desk)

Our ServiceDesk in Montreal is a key pillar in enabling our customer to maximize...
Location
Location
Canada , Montreal
Salary
Salary:
Not provided
sita.aero Logo
SITA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in telecommunications in large scale
  • Proven experience in a customer service role, preferably in a technical support or service desk environment
  • Commitment to continuous learning and staying updated with industry trends and best practices
  • Fluent in English - verbal and written communication skills
  • Customer service orientation with the ability to communicate technical topics
  • Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment
  • Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage
  • Strong documentation skills to accurately record customer interactions and resolutions
  • Ability to work both independently and collaboratively in a team-oriented environment
  • Adaptability, resilience, and a positive attitude towards handling challenging customer situations
Job Responsibility
Job Responsibility
  • Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests
  • Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders
  • Document all actions in accordance with standard company policies and procedures
  • Collaborate with vendors and service providers, such as Field Representatives, to address incidents, ensuring effective communication and prompt resolution
  • Use various tools to monitor, remediate and manage any ticket assigned
What we offer
What we offer
  • Flex Week: Work from home up to 2 days/week (depending on your team's needs)
  • Flex Day: Make your workday suit your life and plans
  • Flex-Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
  • Competitive Benefits: Competitive benefits that make sense with both your local market and employment status
  • Fulltime
Read More
Arrow Right