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Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada's global network is evolving and adapting to technology changes, including the adoption of cloud-based services, continual enhancement of existing technologies, and driving value from strategic investments. This position within Air Canada Network Services supports and contributes to the architectural development, implementation, and oversight of network solutions and network technology strategies, in alignment with established standards and technology roadmaps. This role requires clear and concise communication with Air Canada IT and business unit teams, as well as external service providers, to ensure solutions address requirements and align with strategic directions and technology roadmaps. The candidate will possess strong technical leadership and communication skills to simplify complex challenges, evaluate options, and present recommended solutions to a range of stakeholders. This role is intended as a temporary backfill position, working alongside existing Network Solutions specialists to ensure continuity of delivery, operational support, and project execution. This position reports to the Manager, Network Solutions.
Job Responsibility:
Contribute as well as support strategic technology and service direction across functional areas, including specialized or niche technologies
Collaborate closely with peers and the broader Network Services team to support and maintain the IT strategic plan
Ensure network solutions and services align with Air Canada's business goals and objectives
Support the development and execution of network strategy, policy, and service delivery frameworks, while contributing to continuous improvement of technology development processes
Participate in the development and application of network infrastructure standards, ensuring performance, maintainability, security, availability, scalability, and operational readiness
Support problem, defect, and incident management processes to ensure seamless operation of network infrastructure and cloud platforms
Collaborate with peers and partner teams, such as Network Security, to support audit requests and evidence of compliance
Liaise with key vendor partners to support the effective delivery and ongoing support of network infrastructure services
Provide technical direction and input to the design, development, implementation, documentation, and support of network solutions
Analyze solution requirements and contribute to functional and technical designs, acting as a subject matter expert where required
Participate in Scrum time-boxed activities and ceremonies
Conduct technical feasibility assessments of proposed solutions based on current platform constraints
Maintain awareness of emerging technologies, initiatives, and capabilities relevant to the Air Canada environment
Participate in lifecycle activities including planning, architecture, implementation, testing, and operational readiness
Contribute to the definition and application of standards for quality, maintainability, availability, scalability, and security
Participate in business planning, roadmap discussions, and prioritization activities in collaboration with management and stakeholders
Requirements:
Relevant university degree, technical certification, or equivalent experience commensurate with the role
5+ years of experience in IT technology and operations within a large enterprise environment, with demonstrated technical leadership through collaboration and influence
Specialized knowledge in at least two network technology areas relevant to assigned solution domains, including: Datacenter and Campus Networks
Wi-Fi
Voice over IP
Next Generation Firewalls
Load Balancing
Wide Area Networks
Knowledge of current network technologies and industry trends
Ability to communicate complex technical concepts in a clear, non-technical manner
Ability to work effectively under pressure in rapidly changing or uncertain environments
Demonstrated openness and adaptability to new ways of working
Takes accountability for outcomes and actively contributes to team and organizational objectives
Strong collaboration skills and the ability to build effective working relationships
Proven problem-solving skills using a structured and systematic approach
Flexibility and willingness to work extended hours when required