Specialist, It Global Service Desk Job at Puma Group (Makati City)

Associate Specialist Service Operations (Service Desk)

Our ServiceDesk in Montreal is a key pillar in enabling our customer to maximize...

Location

Canada , Montreal

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Proven experience in telecommunications in large scale
Proven experience in a customer service role, preferably in a technical support or service desk environment
Commitment to continuous learning and staying updated with industry trends and best practices
Fluent in English - verbal and written communication skills
Customer service orientation with the ability to communicate technical topics
Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment
Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage
Strong documentation skills to accurately record customer interactions and resolutions
Ability to work both independently and collaboratively in a team-oriented environment
Adaptability, resilience, and a positive attitude towards handling challenging customer situations

Job Responsibility

Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests
Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders
Document all actions in accordance with standard company policies and procedures
Collaborate with vendors and service providers, such as Field Representatives, to address incidents, ensuring effective communication and prompt resolution
Use various tools to monitor, remediate and manage any ticket assigned

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Service Desk Specialist

We are looking for a Service Desk Specialist to strengthen our global IT Service...

Location

India , Chennai

Salary:

Not provided

Exasol

Expiration Date

Until further notice

Requirements

8+ years of experience in enterprise IT support (Service Desk or comparable role)
Strong troubleshooting expertise in: Windows operating systems
Enterprise client hardware environments
Basic networking concepts (DNS, DHCP, VPN, TCP/IP fundamentals)
Solid working knowledge and troubleshooting capability in: macOS
Linux
Mandatory experience with: Microsoft Intune (endpoint management and device compliance)
Ticketing systems (e.g. Jira, ServiceNow, or similar)
Identity & Access Management (Azure AD / Entra ID, Active Directory, SSO concepts)
IT asset and license management

Job Responsibility

Provide advanced 1st Level IT support to internal users across multiple global locations, with primary on-site and operational focus on the Chennai office
Act as Single Point of Contact (in rotation) for all incoming IT requests and incidents
Independently analyze and resolve complex technical issues across endpoints, operating systems, and client infrastructure
Manage and process incidents, service requests, and standard changes in accordance with ITIL practices
Take ownership of escalated or business-critical tickets within the Service Desk scope
Provide hands-on IT support and coordination for the Chennai hub
Perform technical onboarding and offboarding (account provisioning, access management, workstation setup)
Install, configure, and maintain laptops, smartphones, monitors, and accessories
Maintain accurate asset documentation in the configuration management database (CMDB)
Support and continuously improve endpoint management processes (Windows, macOS, MDM solutions – especially Microsoft Intune)

What we offer

Competitive compensation
A structured onboarding program and hands-on mentorship
Opportunities to develop technical expertise in modern IT infrastructure and automation
Exposure to a global technology environment
The opportunity to grow within a fast-paced and collaborative international team

Fulltime

Analyst IT Service Desk with English

SIG is the place for you to build something incredible. We offer competitive com...

Location

Salary:

Not provided

SIG Group

Expiration Date

Until further notice

Requirements

Apprenticeship/academic degree as IT Specialist or according to vocational experiences
1-2 years of experience in similar roles
Technical English (IT), fluent in writing and speaking to prepare and participate in technology related meetings and discussion
Define standard operating procedures according to best practices and business requirements and ensure their compliance in operations
Good knowledge of PC hardware and software

Job Responsibility

Optimal use of information technologies with a focus on digital workplace systems and modern unified communication and collaboration solutions (MS-Teams as foundation for audio and video communication)
Respond to customer inquiries through email, phone, and the IT service portal
Provides quick and effective assistance while ensuring that Service Level Agreements (SLAs) are met to maintain high-quality service
Documenting troubleshooting and resolution steps within the service desk ticketing system
Documenting and keeping up to date processes and knowledge articles in the knowledge base
Working as project member in global roll-out projects
Collaborating with internal departments to ensure that IT needs are met
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Local On-Site support for Incidents/Service Requests which can't be solved remotely including processing of local IMACD services (Install, Move, Add, Change, Delete)
Dispatching of tickets to other relevant support groups if needed

What we offer

Competitive compensation
Opportunity to partially work from home
Part of a globally successful international company
Personal development opportunities
Trainings and coaching opportunities from senior team members

Service Desk Specialist

We’re looking for a Service Desk Specialist with C1 English to deliver high-qual...

Location

Spain

Salary:

20000.00 EUR / Year

SCI - Serviclients

Expiration Date

Until further notice

Requirements

English proficiency level of C1
1 – 2 years of experience in the role
Managing IT assets: utilizing CMDB tools efficiently
Experience managing ITSM tools, preferably ServiceNow
Ticket analysis to determine if it’s necessary to recategorize it
Prioritization of incidents according to the requirements indicated in the Service Levels
Incident diagnosis and resolution
Generate documentation and/or update existing procedures to reduce the number of incidents opened to Service Desk
Coordination with the rest of service towers for collaboration on defining the incidents solution
Active Directory knowledge

Job Responsibility

deliver high-quality IT support in a dynamic, global setting

Fulltime

IT Service Management Specialist

A leading global pioneering firm is seeking a data-driven IT Service Delivery Sp...

Location

United Kingdom , City of London, Greater London

Salary:

100.00 - 150.00 GBP / Day

Randstad

Expiration Date

June 19, 2026

Requirements

Strong knowledge of ITIL frameworks and operational governance
Ability to turn complex metrics into actionable insights and executive presentations
Confident leading P1/P2 incidents and handling high-pressure situations
Natural relationship builder skilled at managing stakeholders and leading vendor reviews
Track record of identifying process gaps and driving continuous service improvement (CSI)

Job Responsibility

Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets
Act as the central point of contact during critical IT outages or when high-priority issues require urgent escalation
Maintain and update internal IT support guides, team workflows, and step-by-step operational procedures
Build strong relationships across business leaders, internal tech teams, and external suppliers to keep communication clear and maximise user satisfaction

Fulltime

!

Global Service System Specialist

We are looking for a Global Service System Specialist for our global client.

Location

Türkiye , Istanbul

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

Strong understanding of end-to-end business processes with a workflow-oriented mindset
Ability to analyze how master and transactional data are created and interrelated within business processes
Experience in testing system changes, enhancements, and bug fixes within a change management framework
Solid understanding of workflow-based systems
Proficiency in MS Office and cloud-based ticketing systems
Highly organized, efficient, and user-focused with a strong service mindset
Ability to work independently as well as collaboratively in an international team environment
Structured and analytical thinker with strong prioritization skills
Excellent communication skills with fluency in English (written and verbal)

Job Responsibility

Serve as the primary point of contact for Siroforce users
Assess and clarify issues, identify potential root causes
Troubleshoot and resolve user inquiries, primarily via email
Escalate complex issues to second-level support as needed
Document issues and resolutions within the after-sales ticketing system
Support Siroforce-related projects, with a focus on master data activities
Maintain strong knowledge of core after-sales service business processes, system architecture and key interfaces, and service master data structures and dependencies
Analyze, diagnose, and resolve user issues in a structured and analytical manner
Monitor and follow up on resolved issues to ensure user satisfaction
Contribute to system improvements by initiating change requests and supporting testing activities

Fulltime

Account Specialist, Global Sales, Brazil

The Account Specialist GSO executes the commercial process of groups, qualificat...

Location

Brazil

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
Minimum of 2 years’ experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required
Ability to develop reports, business correspondence, read, understand policy and procedures manuals
Ability to communicate effectively with all levels of internal and external customers
Attention to detail and accuracy
Knowledge on RFP and data base administration
Knowledge of SFA and Marriott´s systems is a differentiation
Ability to work well as a team
Ability to work under pressure and meet deadlines in a timely manner
Time management and organizational skills, under heavy workloads with frequent interruptions, with the ability to react positively to job pressure and changing priorities

Job Responsibility

Evaluate, qualify and respond to leads in a professional and timely manner
Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and close the sale
Generate the follow up and submission of contracts to finalize sales transactions (both group and transient business)
Ensure business is transitioned to designated property appropriately and in a timely manner for proper service
Provide service to customers to grow account share on behalf of MI, across the enterprise (Marriott Enterprise and Milux)
Participate on project and account teams, executing activities that support strategic account management and team-based sales models
Support managers and-or directors on sales calls, as appropriate
For assigned accounts, provide proactive account management support with primary focus on both the transient and group segments
Provide support for sales program/event coordination
Qualification process for groups and also for business transient

Fulltime

New

Multi-Property Senior IT Specialist

Contributes advanced knowledge and skill in technology and general hospitality b...

Location

Australia , Gold Coast

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Solid Technical Knowledge on: Server and Active Directory Architecture and Security implementation
Windows Server Operating System and Active Directory
Desktop Operating iT and Desktop Management (GPO)
Outlook email and approved mobile devices
IT organization and resources available
LAN Networks
Understanding of the company's technical standards and policies
Competent written and spoken English skills
Demonstrated leadership skills
Past Project Management and Organization skills

Job Responsibility

Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the assigned property(ies) and technology information technology resources objectives
Implements and monitors systems and manages information technology resources compliance requirements
Accountable/responsible for all property technology planning, decision-making, implementation, maintenance, and disposal
Engages with technology partners, owners, executive committee, and property staff to understand business needs/issues and formulate information technology (IT) related solutions
Manages property internet support
Communicates effectively with all stakeholders
Manages the Cluster Team in the absence of multi-property IT Manager
Achieve balanced scorecard and annual goals as set
Maintains documented balanced scorecard and annual goals and focus on achieving these goals
Executes, prioritizes, organizes, and accomplishes assigned work

What we offer

Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy

Fulltime

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Specialist, It Global Service Desk

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