CrawlJobs Logo

Specialist, IT Functional and Process Design

https://www.randstad.com Logo

Randstad

Location Icon

Location:
India , Hyderabad

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Supports the product lifecycle from product definition to product release, working closely with user teams to meet their requirements • Supports the execution and release of products to customers, participating in post-release debugging and assisting with project closeout activities • Assists with collection of feature requirements from customers, and translation of those to a definition of non-complex product deliverables. Assists with collection of requirements documents for each release • Create queries and reports to support business requests that can be used for benchmarking • Assists with modelling business processes, learning to adapt application configurations to improve the effectiveness of business operations. • Assists with check-ins with development teams to ensure deliverables meet business requirements Grade Descriptor • Requires expanded conceptual knowledge and experience in own discipline • Grows knowledge of the company, processes and customers • Performs structured work assignments related to discipline • Uses existing policies, procedures or instructions to solve routine or standard problems • Receives supervision and direction from more senior level roles • Impacts quality of own work and the work of others on the team; works within guidelines and policies • Explains factual information of limited complexity to others in straightforward situations.

Job Responsibility:

  • Supports the product lifecycle from product definition to product release, working closely with user teams to meet their requirements
  • Supports the execution and release of products to customers, participating in post-release debugging and assisting with project closeout activities
  • Assists with collection of feature requirements from customers, and translation of those to a definition of non-complex product deliverables
  • Assists with collection of requirements documents for each release
  • Create queries and reports to support business requests that can be used for benchmarking
  • Assists with modelling business processes, learning to adapt application configurations to improve the effectiveness of business operations
  • Assists with check-ins with development teams to ensure deliverables meet business requirements

Requirements:

  • Requires expanded conceptual knowledge and experience in own discipline
  • Grows knowledge of the company, processes and customers
  • Performs structured work assignments related to discipline
  • Uses existing policies, procedures or instructions to solve routine or standard problems
  • Receives supervision and direction from more senior level roles
  • Impacts quality of own work and the work of others on the team
  • works within guidelines and policies
  • Explains factual information of limited complexity to others in straightforward situations

Additional Information:

Job Posted:
May 12, 2026

Expiration:
October 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Randstad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Specialist, IT Functional and Process Design

Process Improvement Specialist

The Compliance Risk Management Senior Analyst is an intermediate level role resp...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Process improvement-oriented person
  • proven experience in delivering improvements is required
  • project management skills
  • SharePoint development proven experience
  • proficiency in MS Excel
  • excellent written and verbal communication skills in English
  • ability to collect information from stakeholders and easily communicate with them
Job Responsibility
Job Responsibility
  • Design, develop and maintain best-in-class Compliance processes with focus on automation, using tools like SharePoint, JIRA, design thinking and others
  • managing project programs, policies and practices for ICRM
  • evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory and audit commitments
  • assess and identify emerging risks and recommend / drive program enhancements
  • create, develop and deliver relevant training and tailor-made communication to business and functional partners on managed processes
  • manage change delivery for the changes within AML Compliance team
What we offer
What we offer
  • Working in an international environment
  • challenging learning path
  • competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program)
  • yearly bonus consideration
  • international projects in a culturally diverse and dynamic environment
  • supportive workplace for professionals returning from childcare leave
  • abundance of internal job opportunities locally and globally
  • Fulltime
Read More
Arrow Right

Junior Process Improvement Specialist

Junior Process Improvement Specialist serves as a compliance risk analyst for In...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First experience or knowledge of SharePoint Development
  • Proficiency in MS Excel
  • Process improvement oriented person- proven experience in delivering the improvements
  • Excellent written and verbal communication skills in English
  • Project Management skills
  • Ability to collect information from stakeholders and easily communicate with them
Job Responsibility
Job Responsibility
  • Design, enhance, maintain, document and control AML Compliance processes with focus on process automation using tools like SharePoint, JIRA, design thinking and others
  • Perform AML Compliance quality and testing, evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory and audit commitments
  • Create, develop and deliver relevant training and tailor-made communication to business and functional partners on managed processes
  • Manage change delivery for the changes within AML Compliance team
  • Supporting the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM
What we offer
What we offer
  • Working in an international environment in one of the greatest financial institutions worldwide
  • An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services
  • Competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program, and other)
  • Consideration for a yearly bonus
  • International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture
  • A supportive workplace for professionals returning to the office from childcare leave
  • Abundance of internal job opportunities locally and globally
  • Fulltime
Read More
Arrow Right

ServiceNow Process Engineering Specialist

We are seeking a dedicated and skilled ServiceNow Process Engineering Specialist...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
  • Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow
  • Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams
  • Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management
  • Strong knowledge of ITIL processes and ServiceNow best practices
  • Excellent communication, analytical, and problem-solving skills
  • Experience with ServiceNow reporting and dashboard creation
  • Ability to work effectively in both independent and team environments
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong attention to detail and a proactive approach to problem-solving
Job Responsibility
Job Responsibility
  • Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements
  • Translate business needs into functional specifications and user stories
  • Assist in prioritizing requirements based on business needs and technical feasibility
  • Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements
  • Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams
  • Analyze existing business processes and workflows to identify areas for improvement and automation
  • Assist in designing and implementing best practices for process improvements within the ServiceNow platform
  • Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle
  • Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes
  • Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements
What we offer
What we offer
  • Competitive base salary (annually reviewed)
  • Hybrid working model (up to 2 days working at home per week)
  • Additional benefits supporting well-being, living well, and saving well
  • Fulltime
Read More
Arrow Right

Menu Design and Development Specialist

The Menu Design & Development Specialist leads the configuration, optimization, ...
Location
Location
Mexico , Mexico City
Salary
Salary:
22300.00 MXN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
  • Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
  • Calm and effective under pressure, with excellent organizational and prioritization skills
  • Exceptional written and verbal communication
  • multilingual ability is a plus
  • Proven success in client-facing consultation and technical implementation roles
  • Deep understanding of restaurant operations, menu design, and technology integration
  • Experience managing multiple client projects simultaneously
  • Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
  • Experience mentoring junior specialists or onboarding new team members
Job Responsibility
Job Responsibility
  • Lead advanced client consultations to gather requirements and provide expert POS guidance
  • Design and implement complex menu configurations and backend system updates
  • Ensure data integrity and consistent naming conventions across integrated software platforms
  • Troubleshoot and resolve complex software and configuration issues, escalating as needed
  • Maintain accuracy across all software integrations and updates
  • Demonstrate mastery of Menu Team processes, standards, and best practices
  • Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
  • Manage and prioritize escalated tickets, providing timely, high-quality resolutions
  • Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
  • Mentor and train Level 1 specialists, supporting their technical development and performance growth
What we offer
What we offer
  • Food Vouchers: $1,500.00 MXN per month
  • Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
  • Perks: Total Pass (gym membership), Career Development & Growth Opportunities
  • Fulltime
Read More
Arrow Right

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...
Location
Location
Munich; Berlin; Dublin
Salary
Salary:
Not provided
personio.com Logo
Personio SE & Co. KG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
  • German fluency highly preferred
  • Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
  • Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
  • Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
  • Experience working with data analytics tools and interpreting model performance metrics
  • Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
  • Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
  • Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
  • Strong project management skills, including Agile or similar methodologies
Job Responsibility
Job Responsibility
  • Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
  • AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
  • Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
  • AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
  • Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
  • Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
  • AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
  • Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
  • Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
  • Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX
What we offer
What we offer
  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
  • Make an impact on the environment and society with 1 (fully paid) Impact Day
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities
  • We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
  • 20 Flex Days per year to work remotely from other locations
  • Fulltime
Read More
Arrow Right

Senior Specialist

HPE Financial services helps organizations create the investment needed for digi...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6–10 years of experience in process improvement, operational excellence, or transformation roles within a global enterprise or consulting environment
  • demonstrated success delivering cross-functional process improvements and driving change without formal authority
  • passion for digital transformation and experience working with automation tools and data-driven decision-making
  • deep knowledge of business process reengineering, including process mapping, root cause analysis, and value stream thinking
  • strong command of Lean Six Sigma methodologies
  • Black Belt certification or equivalent preferred
  • proficiency with process mining tools (e.g., Celonis, Signavio) and workflow analysis platforms
  • experience using automation technologies such as RPA (e.g., WorkFusion, Power Automate) to streamline operations
  • ability to translate data into actionable insights using tools such as Excel, Power BI, or Tableau
  • strong facilitation, communication, and stakeholder engagement skills across global teams
Job Responsibility
Job Responsibility
  • partner with regional and global teams to discover, map, and optimize end-to-end business processes, aligning with enterprise transformation goals
  • leverage data and digital tools (e.g., process mining, analytics, and automation) to uncover inefficiencies and recommend actionable improvements
  • apply Lean Six Sigma and design thinking methodologies to simplify, standardize, and automate processes that impact operational performance and customer experience
  • serve as a subject matter expert and trusted advisor to internal stakeholders by synthesizing insights and building strong business cases for change
  • support the development of process improvement standards, toolkits, and reusable methodologies as part of the Process Re-engineering Center of Excellence
  • monitor performance improvements through metrics such as cycle time, automation rate, error reduction, and value realization
  • contribute to a culture of continuous improvement and digital fluency across the organization
What we offer
What we offer
  • comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • specific programs catered to helping you reach career goals
  • unconditional inclusion
  • Fulltime
Read More
Arrow Right

Process Excellence Specialist

This job is key to the successful transformation of GBS. As part of this transfo...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in process transformation capabilities including Lean, Six Sigma etc.
  • Good in relationship management
  • Good meeting facilitation skills, Change Management
  • Coaching workplace leaders in breakthrough improvements
  • Coaching workplace leaders and stakeholders to improve every day
  • Demonstrable communication and interpersonal skills
  • Ability to deliver to tight timescales and to quickly identify innovative, pragmatic cost-effective solutions
  • Must have presentation skills with the ability to communicate effectively
  • Good commercial/project management acumen
  • Connected leader behaviours
Job Responsibility
Job Responsibility
  • Deliver, support, and educate the GBS towers in driving process excellence programmes
  • Organize and conduct Process Transformation Workshops
  • Gather data necessary for events and ensure data is getting captured in a structured way in our data repository
  • Lead task mining projects – map process, ensure onboarding happens, support whitelisting, teachings, generate insights and share with operations’ leadership
  • Leverage new data gathering method of task/process mining
  • Coach process leads in the delivery of process improvement actions identified
  • Coach the operational teams in delivery of projects to achieve business outcomes
  • If required teach process improvement methodologies such as Lean
  • Help operational team solve issues using a structured approach
  • Help operational teams identify process improvements (automations, standardisation, reorg, waste removal etc)
  • Fulltime
Read More
Arrow Right

Tax Specialist

The Tax Analyst 1 is a trainee professional role requiring knowledge of processe...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic understanding and working knowledge of IRS Forms W-8 and W-9 and their associated requirements
  • Forms 1098, 1099 series, and 1042-S
  • Forms 945 and 1042
  • Basic understanding of U.S. tax information reporting rules applicable to U.S. Persons and non-U.S. Persons
  • Excellent communication skills to drive engagement and close interactions with key stakeholders
  • Ability to examine processes and procedures, experience with Process Re-engineering
  • Re-design and Process Automation experience is preferred
  • Strong Microsoft Office skills including Microsoft Excel and PowerPoint
  • 1 to 3 years of relevant tax experience
  • CRS and FATCA due diligence or withholding or IRS reporting experience is mandatory for client tax reporting
Job Responsibility
Job Responsibility
  • Contributes to the planning, accounting, filing and the reporting of tax liability of the company
  • May participate in managing payments to tax authorities in compliance with specific tax regulations
  • Advises on procedures and concepts in technical/subject area and integrates with others in accomplishing the goals of the sub function/job family
  • Improves process efficiencies in harmony of unit focus
  • Uses conceptual/practical grounding in applying policies to the business
  • Perform other duties and functions as assigned
  • Appropriately assess risk when business decisions are made
  • Provide basic advisory services primarily for internal clients
  • Fulltime
Read More
Arrow Right