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We are seeking a skilled Office IT Desktop Services Expert to provide comprehensive second-line support for VOIS Spain. You will work across a wide range of office and workplace technologies, supporting internal and external users, managing incident resolution, and collaborating closely with first-line support teams. This role involves troubleshooting, asset management, customer interaction, and participation in IT projects to ensure seamless service delivery across VOIS Spain workplace environments.
Job Responsibility:
Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams
Communicate effectively with users through email, chat, or messaging platforms
Maintain detailed and accurate records of incidents, errors, and resolution steps
Provide remote and on-site troubleshooting as required
Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
Support installation and testing of hardware, applications, and operating systems
Ensure all equipment complies with security requirements
Control, track, and manage hardware and software assets
Prepare reports as required by management
Deliver IT support activities at alternative sites when needed
Manage workstation and software installations
Support meeting room technologies
Provide printer, screen, and projector support
Perform asset warehousing, collection, distribution, and minor repairs
Collaborate with third‑party IT service providers
Participate in projects, knowledge base development, and continuous improvement initiatives
Contribute to process optimisation and maintain customer satisfaction
Requirements:
Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
At least 3 years of experience in Office IT services or similar roles
Strong technical awareness and ability to quickly learn new hardware and software technologies
Strong communication skills in English, both written and verbal
Prior experience in customer-facing support environments
Self‑driven, proactive, and able to work independently
Nice to have:
ITIL V3 Foundation certification
What we offer:
Bonus on top of the gross salary
Meal voucher (Ticket Restaurant), additional to gross salary
Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
Intensive Summer Schedule during July and August
Up to 20 days per year of 100% remote work from other locations
Private Health and Life Insurance for employees
25 vacation days, plus December 24th and 31st off
Optional Pension Plan
Access to an online learning platform for continuous training