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Specialist IT Desktop Tech. Support

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Vodafone

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Location:
Spain , Madrid

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a skilled Office IT Desktop Services Expert to provide comprehensive second-line support for VOIS Spain. You will work across a wide range of office and workplace technologies, supporting internal and external users, managing incident resolution, and collaborating closely with first-line support teams. This role involves troubleshooting, asset management, customer interaction, and participation in IT projects to ensure seamless service delivery across VOIS Spain workplace environments.

Job Responsibility:

  • Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams
  • Communicate effectively with users through email, chat, or messaging platforms
  • Maintain detailed and accurate records of incidents, errors, and resolution steps
  • Provide remote and on-site troubleshooting as required
  • Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
  • Support installation and testing of hardware, applications, and operating systems
  • Ensure all equipment complies with security requirements
  • Control, track, and manage hardware and software assets
  • Prepare reports as required by management
  • Deliver IT support activities at alternative sites when needed
  • Manage workstation and software installations
  • Support meeting room technologies
  • Provide printer, screen, and projector support
  • Perform asset warehousing, collection, distribution, and minor repairs
  • Collaborate with third-party IT service providers
  • Participate in projects, knowledge base development, and continuous improvement initiatives
  • Contribute to process optimisation and maintain customer satisfaction

Requirements:

  • Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
  • At least 3 years of experience in Office IT services or similar roles
  • Strong technical awareness and ability to quickly learn new hardware and software technologies
  • Strong communication skills in English, both written and verbal
  • Prior experience in customer-facing support environments
  • Self-driven, proactive, and able to work independently

Nice to have:

ITIL V3 Foundation certification

What we offer:
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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