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Amgen Logo Amgen · IT - Software Development

Specialist IS Business Systems Analyst

India, Hyderabad Employment contract · Job Posted July 03, 2026
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Job Description

Let’s do this. Let’s change the world. In this vital role you will serve as a Business Systems Analyst managing various HR applications in the ServiceNow configuration management database. You will partner with application leads and business owners from the Hire-to-Retire product teams responsible for end-to-end lifecycle, health, and operational accuracy of their assigned software.

Job Responsibility

  • Collaborate with HR, Legal, Compliance, and IT teams for implementing new applications and decommissioning outgoing applications following Amgen’s CMDB protocols
  • Act as an IT App Ownership Delegate, fulfilling operational governance and platform stewardship responsibilities
  • Serve as a ServiceNow Administrator, handling change requests (CRs), CAB participation, approvals, and closures
  • Maintain accuracy of Configuration Items (CIs) and manage Knowledge Base (KB) documentation and SOPs
  • Create and maintain documentation for configurations, standard operating procedures (SOPs), and change management activities
  • Oversee system patching, minor upgrades, and application decommissioning to maintain compliance and operational performance
  • Execute regular IS SOX activities, coordinating evidence gathering with Business Owners, IT Application Owners, and Platform Owners
  • Support compliance validation through audit readiness activities and adherence to corporate controls
  • Manage admin account provisioning and privileged access governance to maintain oversight of system-level permissions
  • Conduct annual service account password rotations and confirm ownership validation
  • Perform access provisioning and de-provisioning, along with privileged access reviews to uphold security compliance
  • Maintain usage metrics and license management processes for cost efficiency and compliance tracking
  • Coordinate system downtime notifications, ensuring effective communication with business stakeholders

Requirements

  • Master’s / Bachelor’s degree and 8 to 12 years of Computer Science, IT or related field experience
  • Minimum 5 years of experience supporting enterprise systems or application administration
  • Experience managing Information systems, permissions, and configurations in a SaaS or On-prem environment
  • Strong analytical, troubleshooting, and communication skills

Nice to have

  • Experience with information systems and network technologies in the Human Resources domain
  • Experience with DevOps, software quality management and change management processes
  • Ability to work effectively in a cross-functional, matrixed organization
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