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Specialist IS Business Systems Analyst - Product Team

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Amgen

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

117162.00 - 144885.00 USD / Year
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Job Description:

In this vital role you will join the Revenue Management Product Team in Amgen’s Digital, Technology and Innovation (DTI) organization, and will be responsible for operating and supporting Amgen’s Model N SaaS software product features and integrations necessary for pharmaceutical contracting and pricing execution, and for Gross-to-Net forecasting and reporting. The role primarily liaises with stakeholders in the US Commercial, Finance, Accounting, Trade Operations, and Technical organizations. As the Product Owner, the Specialist IS Business Systems Analyst will primarily support product capabilities on Amgen’s Model N implementation, with process workflows and integrations into SAP Order-to-Cash, Anaplan, Amazon Web Services (Redshift, Databricks) and MuleSoft platforms. This individual will be responsible for the full cycle of Product Ownership including SAFe Agile DevOps, CI/CD and process automation.

Job Responsibility:

  • Serves as the Product Owner and Lead Business Analyst for Amgen’s Model N Revenue Cloud SaaS implementations, with responsibility for the full cycle of service delivery
  • Owns stakeholder relationships with cross-functional business and DTI partners to translate, negotiate, and influence business needs into technology product solutions
  • Evaluates needs, researches, and helps design and engineer product capabilities and process workflows to enable integrated contract development, operations, and financial reporting with improved transparency and auditability
  • Establishes and maintains system capabilities and governance to ensure data integrity across the technology landscape
  • Manages the full lifecycle of product features using SAFe principles from product visioning through DevOps
  • Supports product leadership with project management, planning, resourcing (both internal and external), prioritization, and funding for product capabilities
  • Provides key Product Owner and Business Analyst support for Amgen’s implementation and operations of the Model N Pharma Revenue Cloud SaaS platform, including data management for master data (products, pricing, contracts, customers, and memberships), contracts, strategies, and rebates and fee transactions for payer (managed care), channel, and provider rebates
  • Works cross-functionally with Client Facing IT, Commercial, and Finance stakeholders to support data integrations and workflows necessary for forecasting, reporting, and analytics capabilities across Amgen’s Gross-to-Net processes
  • Works with business partners, end users, and technology teams to capture, understand, and define business requirements
  • Partners with Product and Enterprise IT teams to build and validate technology solutions, workflows, and process automation, including automated regression testing
  • Serves as a Business Systems Analyst for software development and operational support activities using SAFe and DevOps principles within the context of software systems subject to audit and compliance requirements

Requirements:

  • Doctorate degree
  • OR Master’s degree and 2 years of Information Systems experience
  • OR Bachelor’s degree and 4 years of Information Systems experience
  • OR Associate’s degree and 8 years of Information Systems experience
  • OR High school diploma / GED and 10 years of Information Systems experience

Nice to have:

  • Experience with contracting revenue management platforms such as Model N in the pharmaceutical and/or healthcare industry, with a focus on information system management, data management, and integration. Model N Revenue Cloud experience is strongly preferred
  • Experience with Model N to SAP OTC and EDI integrations to support the full cycle of contract operations
  • Experience using and supporting cloud-based data hubs and integrations, preferably using AWS, Databricks, and MuleSoft
  • Certifications in SAFe Agile
  • Superb communication skills to work across and up through the organization, including addressing customer concerns and mitigating issues, risks, and business impacts
  • Excellent influencing skills, with the demonstrated ability to work closely and effectively with key business partners, IT leadership teams, and external service providers
  • Strong ability to develop presentations that clearly relay key messages to business and IT audiences
  • Strong ability to facilitate business and technical discussions and meetings
  • Excellent skills in change management processes within regulated environments
What we offer:
  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models, including remote and hybrid work arrangements, where possible

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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