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Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution
Provide testing support to MasterCard customers for all products and services
Act as processing implementation specialist to customers' processing support staff
Provide guidance to execute all necessary processing implementation activities
Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services/products)
Define, create, maintain and document standard and non-standard key customer processing implementation processes
Provide training to CIS organization, other MasterCard organizations and the customers
Requirements
Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience
Information Technology system knowledge, with expert understanding of network topology, and project implementation and management
Strong payment transaction processing and industry business principles knowledge
Possess API testing knowledge
ISO 8583, ISO 20022
Strong knowledge of Authorization, Clearing and 4-party model (mandatory)
Ability to interact well with customers and management
Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
Ability to drive change in a technical work environment