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Mastercard Logo Mastercard · Customer Service

Specialist, Implementation

Brazil, Brasilia · Job Posted May 31, 2026
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Job Description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Job Responsibility

  • Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution
  • Assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms
  • Act as processing implementation advisor, to customers' processing support staff
  • Provide guidance to execute all necessary processing implementation activities
  • Deliver standard through complex implementation activities ensuring quality and reliability of the implementations
  • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology
  • Assures processing interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard's global product rules and specifications
  • Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel
  • Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer or similar
  • Ability to interact well with customers
  • Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
  • Project management skills
  • Experience with card management systems
  • Relevant experience in Information Technology system knowledge, with understanding of network technology, applications, and project management
  • Design thinking
  • Ability to design HTML using CSS
  • SQL basic - intermediate knowledge
  • Experience using and querying databases
  • API Knowledge for Java and open languages
  • Development systems methodologies knowledge
  • Card payment, Authorization, Clearing and Settlement processes knowledge
  • Know the basics of 4 party model
  • Familiar with currency conversion concepts
  • Spanish and English spoken
  • Occasional domestic and international travel
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