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Mastercard Logo Mastercard · Customer Service

Specialist, Implementation

Singapore, Singapore · Job Posted June 28, 2026
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Job Description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Job Responsibility

  • Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers
  • Accountable for integrating new products into the global implementation framework
  • Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch
  • Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs
  • Collaborates cross-functionally with business partners (e.g., Technology Account Management, Customer Delivery, Customer Account Managers) to drive mission of services, spearhead processes and create product improvements
  • Sets strategic direction in accordance with overall IT strategy and established goals and metrics
  • Leads and oversees compliance activities to ensure conformity with standard implementation metrics and SLA's
  • Oversees the management of function resources, approving budgets and staffing for the most complex, costly, or high-risk projects
  • Formally supervises and coaches several groups/teams, or other Leaders/ Consultants and influences how the functions are structured
  • Helps identify, coach and groom top talent
  • pro-actively develops employees as organizational resources, ensuring goal setting and performance appraisal process compliance

Requirements

  • Experience in supporting strategic initiatives, account management, technical implementation and testing across all of MCI's product and service offerings
  • Experience in partnering with stakeholders to support enterprise-wide product portfolio, leveraging key insights from previous projects across multiple accounts
  • Experience identifying future project needs and finding impactful areas for improvement while maintaining a safe balance of risks and opportunities
  • Extensive expertise in credit and debit card operations with emphasis on authorizations, clearing, settlement and fraud
  • proven track record for outstanding troubleshooting and customer service skills
  • Resource will do Hybrid work as project manager and Implementation engineer responsible to support customer on their onboarding and testing for C2P projects as priority and later support other Digital products
  • Written and Oral proficiency in both English and Chinese language is required for this role.
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