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Specialist III - CLM Technology

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Cencora

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Location:
India , Pune

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead execution of Icertis product implementations and enhancements, ensuring delivery within scope, timeline, and quality standards. Oversee requirements gathering, functional design, and act as the primary escalation point for complex issues. Represent the team in customer interactions, including remote and on-site engagement. Mentor team members and facilitate knowledge sharing across the group.

Job Responsibility:

  • Lead execution of Icertis product implementations and enhancements, ensuring delivery within scope, timeline, and quality standards
  • Oversee requirements gathering, functional design, and act as the primary escalation point for complex issues
  • Represent the team in customer interactions, including remote and on-site engagement
  • Mentor team members and facilitate knowledge sharing across the group
  • Manage and lead Icertis Contract Intelligence (ICI) product implementations for enterprise business units, including planning, execution, financials, and customer relationships
  • Drive process improvement and operational excellence within the ServiceNow ticket lifecycle and other workflow tools
  • Develop knowledgebase articles and training documentation for both internal staff and customers
  • Provide consultation on product features, review customer implementation, and offer configuration/web enhancements for optimal user experience
  • Ensure successful delivery through project management best practices, customer alignment, and stakeholder management
  • Track and resolve issues, proactively engage in troubleshooting, root cause analysis, and solutioning
  • Collaborate with client business stakeholders to conceptualize, design, and formulate best-practice solutions utilizing Icertis platform capabilities
  • Translate business requirements into functional specifications and system designs
  • Validate solution design against scope, schedule, and effort considerations for every engagement
  • Lead system configuration and deployment activities for multiple customer implementations
  • Implement new changes by applying functional skills to customer environments, ensuring configuration aligns with best practices and business needs
  • Oversee platform upgrades and routine maintenance for assigned customer implementations
  • Ensure all operational activities, integrations, and enhancements are carried out efficiently, leveraging identified process improvements
  • Manage a team of consultants, providing guidance, mentorship, and subject matter expertise
  • Foster a culture of knowledge sharing and continuous learning through formal and informal training opportunities

Requirements:

  • Minimum 6 to8 years’ experience in application support or functional consulting, ideally with direct exposure to Icertis
  • Track record of at least one complete or partial functional implementation from discovery through delivery
  • Excellent communication, client management, and problem-solving skills
  • Ability to work in rotational shifts and willingness to travel as required
  • Hands-on experience with Icertis platform implementations, configurations, and upgrades
  • Effective stakeholder management and ability to coordinate with cross-functional teams
  • Strong understanding of contract lifecycle management, templates, business rules, clauses, and workflow design

Nice to have:

  • An engineering degree from a reputed institution
  • MBA or similar advanced degree is a plus
  • Experience implementing Contract Management or Supply Chain applications (CLM/SCM) preferred
  • Exposure to Azure, cloud computing, and enterprise IT environments

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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