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Cencora Logo Cencora · IT - Software Development

Specialist II - CLM Technology

India, Pune · Job Posted February 20, 2026
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Job Description

The Functional Consultant plays a key role in ensuring the successful delivery and optimization of the Icertis platform across diverse industries by bridging business requirements with technical solutions through activities such as requirements gathering, configuration, and post‑deployment support.

Job Responsibility

  • Drive implementation of Icertis product solutions across multiple clients, overseeing project tasks to ensure delivery within agreed-upon scope, timeline, and quality standards
  • Collaborate with stakeholders to conceptualize, design, and deliver solutions that meet key business objectives
  • Facilitate requirements gathering and translate business needs into functional specifications and systems design
  • Act as a secondary escalation point for complex functional or technical issues during the project lifecycle
  • Own system configuration and deployment activities across simultaneous customer engagements
  • Manage project-related risks concerning people, technology, and processes
  • perform regular monitoring and quality checks to ensure project success
  • Contribute to knowledgebase development, documentation, and internal consulting capability within the Professional Services group
  • Build relationships with client counterparts, serving as a trusted advisor throughout the engagement and post-implementation support
  • Provide feedback to product teams for continuous improvement based on customer experience and implementation learnings
  • Design right-fit solutions by working closely with business users, leveraging the full capabilities of the Icertis platform to address customer requirements
  • Validate solutions for feasibility, scalability, and maintainability through the lifecycle of customer engagements
  • Guide creation and optimization of functional specifications, user stories, and process documents
  • Lead and execute all configuration tasks, including templates, business rules, workflow automation, and integration with connected systems
  • Assist in the migration and mapping of data from legacy systems to the Icertis platform during deployments
  • Ensure proper documentation and version control of configuration artifacts
  • Support post-implementation activities such as upgrades, enhancements, issue resolution, and user training
  • Monitor platform usage to ensure optimal performance and alignment with evolving business needs
  • Identify opportunities for process improvement and propose automation or changes to drive efficiency
  • Mentor and guide junior consultants, promoting a culture of continuous learning and technical excellence
  • Contribute towards internal knowledge sharing, capability building, and professional development initiatives within the team

Requirements

  • 4+ years of relevant experience, including 2+ full‑cycle enterprise implementations
  • Strong understanding of contract management or supply chain applications (preferred)
  • Skilled in requirements analysis, solution design, and configuration
  • Excellent communication and stakeholder management skills
  • Strong analytical thinking with ability to interpret business trends and propose actions
  • Experience with reporting, data warehousing, and analytics (advantageous)
  • Exposure to Icertis CLM, CLM solutions, or enterprise SaaS platforms (preferred)
  • Knowledge of cloud environments and third‑party integration patterns (beneficial)
  • Bachelor’s or master’s degree in engineering, computer science, business, or another technical/analytical field

Nice to have

  • Experience with reporting, data warehousing, and analytics
  • Exposure to Icertis CLM, CLM solutions, or enterprise SaaS platforms
  • Knowledge of cloud environments and third‑party integration patterns
  • Strong understanding of contract management or supply chain applications
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