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Manage Service Now queue to meet the SLA’s and Audit Transactions to maintain quality SLA’s
Work as SME for the Pre-Payroll & HR Domain and complete understanding of WORKDAY (Employee Data Management) solving employee queries and complex cases
Proven customer service experience providing world class support to employees through phone, chat, email, and ticketing platforms
Manage end-to-end HR operations including onboarding, employee records management, confirmation, internal movements, exits, and offboarding
Ensure accuracy and timeliness of employee data in Workday
Own documentation, letters, contracts, amendments, and employment records
Act as the primary owner for Workday, data integrity, audits, and reporting
Support system enhancements, UAT, automation, and continuous improvement initiatives
Generate periodic HR reports and dashboards for leadership and compliance
Partner with Payroll, Finance, and external vendors to ensure timely and accurate payroll processing
Able to help team with decision making and process improvement ideas
Keep quality parameters and SLAs’ intact
Drive HR process standardization, simplification, and automation
Support creation and maintenance of Knowledge Articles, SOPs and employee’s handbooks
Requirements
Excellent Communication both written and verbal (English)
Hands-on experience of working on Workday (transaction, business processes, reporting) is mandatory
Strong Processes and System orientation
Proven track record of building processes and build compliances in the work, managing audits
Excellent Communication and Presentation skills
Willingness and ability to take initiatives, project work mindset
Analytical mindset with process improvement orientation
Project Management experience
Graduate in any discipline
5–8 years of experience in HR Operations or Shared Services
Must have worked in a similar role for 2 Years + for North Americas