CrawlJobs Logo
Baxter Logo Baxter · Human Resources

Specialist, HR Operations GBS

Costa Rica, Heredia · Job Posted June 04, 2026
Apply Position
Job Link Share

Job Description

As a Specialist in HR Operations GBS, you will manage Service Now queue to meet the SLA’s and Audit Transactions to maintain quality SLA’s as well. The role will have a percentage of transactions to be processed by the SME to make sure they are up to date on the processes and SOPs for the tools. Work on queue management and have liaised with the HRBP’s and onshore partners. You will support several projects such as scope integrations, transitions, managing quality, and processing documentation.

Job Responsibility

  • Manage Service Now queue to meet the SLA’s and Audit Transactions to maintain quality SLA’s
  • Support several projects such as scope integrations, transitions, managing quality, and processing documentation
  • Work as SME for the Pre-Payroll & HR Domain and complete understanding of WORKDAY (Employee Data Management) solving employee queries and complex cases
  • Proven customer service experience providing world class support to employees through phone, chat, email, and ticketing platforms
  • Manage end-to-end HR operations including onboarding, employee records management, confirmation, internal movements, exits, and offboarding
  • Ensure accuracy and timeliness of employee data in Workday
  • Own documentation, letters, contracts, amendments, and employment records
  • Act as the primary owner for Workday, data integrity, audits, and reporting
  • Support system enhancements, UAT, automation, and continuous improvement initiatives
  • Generate periodic HR reports and dashboards for leadership and compliance
  • Partner with Payroll, Finance, and external vendors to ensure timely and accurate payroll processing
  • Able to help team with decision making and process improvement ideas
  • Keep quality parameters and SLAs’ intact
  • Drive HR process standardization, simplification, and automation
  • Support creation and maintenance of Knowledge Articles, SOPs and employee’s handbooks

Requirements

  • Excellent Communication both written and verbal (English)
  • Hands-on experience of working on Workday (transaction, business processes, reporting) is mandatory
  • Strong Processes and System orientation
  • Proven track record of building processes and build compliances in the work, managing audits
  • Excellent Communication and Presentation skills
  • Willingness and ability to take initiatives, project work mindset
  • Analytical mindset with process improvement orientation
  • Project Management experience
  • Graduate in any discipline
  • 5–8 years of experience in HR Operations or Shared Services
  • Must have worked in a similar role for 2 Years + for North Americas

Nice to have

  • MBA in HR is a plus
  • Green Belt Six Sigma certification preferred
Baxter - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Specialist, HR Operations GBS

8 matching positions

New

Sr. Specialist – HR Operations GBS

As a Sr. Specialist in HR Operations GBS, you will act as a subject matter exper...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills in English, written and verbal
  • Hands-on Workday experience (transactions, business processes, reporting) is mandatory
  • Strong process and system orientation with proven compliance and audit management
  • Effective communication and presentation skills
  • Initiative-driven, with a project mindset
  • Analytical mindset with focus on process improvement
  • automation skills are a plus
  • Project management experience
  • Flexibility to work in rotational shifts (Europe & Americas)
  • Graduate in any discipline
Job Responsibility
Job Responsibility
  • Work as SME for the Pre-Payroll and HR domain with complete understanding of Workday (Employee Data Management), solving employee queries and complex cases
  • Provide world-class customer support to employees through phone, chat, email, and ticketing platforms
  • Manage end-to-end HR operations including onboarding, employee records, confirmations, internal movements, exits, and offboarding
  • Ensure accuracy and timeliness of employee data in Workday
  • Own documentation, letters, contracts, amendments, and employment records
  • Act as the primary owner for Workday data integrity, audits, and reporting
  • Support system enhancements, UAT, automation, and continuous improvement initiatives
  • Generate periodic HR reports and dashboards for leadership and compliance
  • Partner with Payroll, Finance, and external vendors to ensure timely and accurate payroll processing
  • Guide the team in decision-making and process improvement initiatives
  • Fulltime
Read More
Arrow Right
New

Specialist HR Operations GBS

As a Specialist in HR Operations GBS, you will manage Service Now queue to meet ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Communication both written and verbal (English)
  • Hands-on experience of working on Workday (transaction, business processes, reporting) is mandatory
  • Strong Processes and System orientation. Proven track record of building processes and build compliances in the work, managing audits
  • Excellent Communication and Presentation skills
  • Willingness and ability to take initiatives, project work mindset
  • Analytical mindset with process improvement orientation. Automation skills are a plus
  • Project Management experience
  • Graduate in any discipline (MBA in HR is a plus)
  • 5–8 years of experience in HR Operations or Shared Services
  • Green Belt Six Sigma certification preferred
Job Responsibility
Job Responsibility
  • Manage Service Now queue to meet the SLA’s and Audit Transactions to maintain quality SLA’s as well
  • Work on queue management and liaise with the HRBP’s and onshore partners
  • Support several projects such as scope integrations, transitions, managing quality, and processing documentation
  • Work as SME for the Pre-Payroll & HR Domain and complete understanding of WORKDAY (Employee Data Management) solving employee queries and complex cases
  • Provide world class customer service support to employees through phone, chat, email, and ticketing platforms
  • Manage end-to-end HR operations including onboarding, employee records management, confirmation, internal movements, exits, and offboarding
  • Ensure accuracy and timeliness of employee data in Workday
  • Own documentation, letters, contracts, amendments, and employment records
  • Act as the primary owner for Workday, data integrity, audits, and reporting
  • Support system enhancements, UAT, automation, and continuous improvement initiatives
  • Fulltime
Read More
Arrow Right
New

Sr. Specialist – HR Operations GBS

This is where your work makes a difference. At Baxter, we believe every person—r...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills in English, written and verbal
  • Hands-on Workday experience (transactions, business processes, reporting) is mandatory
  • Strong process and system orientation with proven compliance and audit management
  • Effective communication and presentation skills
  • Initiative-driven, with a project mindset
  • Analytical mindset with focus on process improvement
  • automation skills are a plus
  • Project management experience
  • Flexibility to work in rotational shifts (Europe & Americas)
  • Graduate in any discipline
Job Responsibility
Job Responsibility
  • Work as SME for the Pre-Payroll and HR domain with complete understanding of Workday (Employee Data Management), solving employee queries and complex cases
  • Provide world-class customer support to employees through phone, chat, email, and ticketing platforms
  • Manage end-to-end HR operations including onboarding, employee records, confirmations, internal movements, exits, and offboarding
  • Ensure accuracy and timeliness of employee data in Workday
  • Own documentation, letters, contracts, amendments, and employment records
  • Act as the primary owner for Workday data integrity, audits, and reporting
  • Support system enhancements, UAT, automation, and continuous improvement initiatives
  • Generate periodic HR reports and dashboards for leadership and compliance
  • Partner with Payroll, Finance, and external vendors to ensure timely and accurate payroll processing
  • Guide the team in decision-making and process improvement initiatives
  • Fulltime
Read More
Arrow Right
New

Specialist, HR Operations GBS

Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Communication both written and verbal (English)
  • Hands-on experience of working on Workday (transaction, business processes, reporting) is mandatory
  • Strong Processes and System orientation
  • Proven track record of building processes and build compliances in the work, managing audits
  • Excellent Communication and Presentation skills
  • Willingness and ability to take initiatives, project work mindset
  • Analytical mindset with process improvement orientation
  • Project Management experience
  • Graduate in any discipline
  • 5–8 years of experience in HR Operations or Shared Services
Job Responsibility
Job Responsibility
  • Manage Service Now queue to meet the SLA’s and Audit Transactions to maintain quality SLA’s
  • Work as SME for the Pre-Payroll & HR Domain and complete understanding of WORKDAY (Employee Data Management) solving employee queries and complex cases
  • Proven customer service experience providing world class support to employees through phone, chat, email, and ticketing platforms
  • Manage end-to-end HR operations including onboarding, employee records management, confirmation, internal movements, exits, and offboarding
  • Ensure accuracy and timeliness of employee data in Workday
  • Own documentation, letters, contracts, amendments, and employment records
  • Act as the primary owner for Workday, data integrity, audits, and reporting
  • Support system enhancements, UAT, automation, and continuous improvement initiatives
  • Generate periodic HR reports and dashboards for leadership and compliance
  • Partner with Payroll, Finance, and external vendors to ensure timely and accurate payroll processing
  • Fulltime
Read More
Arrow Right

Hr Advisor

At BCLP, we’ve built our firm on the foundations of thinking differently. Curiou...
Location
Location
Salary
Salary:
Not provided
bclplaw.com Logo
Bryan Cave Leighton Paisner LLP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous HR experience at Coordinator/Advisor level, ideally within a professional services or similarly fast‑paced, matrix environment
  • Solid understanding of HR processes, policy interpretation, and employment legislation within the region
  • Strong organisational and prioritisation skills, with the ability to manage competing deadlines
  • Confident communicator with the ability to influence and build credibility with senior stakeholders
  • Proactive, solution‑focused, and comfortable taking ownership of tasks
  • Excellent written communication and report‑writing capability
  • Able to work both independently and collaboratively as part of a wider HR team
  • High levels of discretion, integrity, and professionalism
  • Comfortable working with data, identifying trends, and turning insights into recommendations
  • Flexible and adaptable, able to operate in a global, evolving environment
Job Responsibility
Job Responsibility
  • Partner with the HRBP to address general welfare and employee relations (ER) queries, ensuring individuals have clear information and access to appropriate support services
  • Provide guidance to employees and managers on firm policies, HR processes, and employment legislation relevant to the region
  • Identify when complex issues require escalation or specialist input
  • Lead on day‑to‑day HR operational activity including contract changes, flexible working requests, joiner and leaver processes, and parental/family leave matters in partnership with the People Services Hub
  • Manage straightforward ER cases (e.g., basic performance matters, low‑level disciplinary and grievance issues), coaching managers to handle issues effectively
  • Support HRBP with more complex ER matters, restructures or reorganisations, and sensitive departures, including preparation of relevant documentation
  • Support regional performance review cycles, salary/bonus processes, promotion rounds, and moderation sessions
  • Help prepare and facilitate succession planning discussions and career development pathways across both fee‑earning and GBS teams
  • Contribute to workforce planning discussions, providing insights that support effective resource deployment across the region
  • Support with coordination of hiring approvals, role reviews, and early talent processes where applicable
Read More
Arrow Right

Learning and Development Specialist

The role will be under the Finance team of Vestas Shared Service Center. The Lea...
Location
Location
Philippines , Pasay
Salary
Salary:
Not provided
vestas.com Logo
vestas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of overall HR experience
  • 3+ years of experience in Learning & Development management with experience in rolling out Finance Operations L&D curriculum
  • Experience from similar industry
  • Practical experience in designing and delivering training programmes aimed at improving workflows and elevating service quality
  • Fluent in English - verbally and written
  • Proficient in stakeholder engagement and creating synergies, ensuring effective interaction with business leaders.
  • Proficient facilitation, communication, coaching, and presentation skills
  • Detail-oriented thinking complemented by effective planning, project management, and follow-up abilities
  • Customer-focused, proactive, and skilled at navigating environments with complex and evolving demands
  • High sense of ownership, innovation, and continuous improvement
Job Responsibility
Job Responsibility
  • Develop and implement the Vestas' Learning & Development strategy in alignment with business priorities, talent needs, and organizational goals
  • Conduct training needs assessments using job analysis, performance reviews, skill-gap assessments, and close collaboration with business managers
  • Develop, implement, and continuously update a competency framework that supports consistent recruitment, promotion, and career development decisions
  • Design, assist, and oversee effective learning programs, including onboarding, knowledge transfer, leadership development, and soft skills
  • Manage course setup, user experience, and reporting
  • Identify and source relevant external training programs and providers to complement internal learning initiatives
  • Establish and maintain effective relationships with external training companies (e.g., training agencies, GBS associations, etc)
  • Monitor the quality and effectiveness of externally sourced training, gather feedback and performance data to inform future sourcing decisions
  • Design, implement, and manage talent evaluation tools to assess competencies, identify high-potential employees, as well as underperformers
  • Support business leaders to design resource progression maps, and structured development tracks across Finance SSC
What we offer
What we offer
  • Fitness Subsidy
  • Retirement Benefit Plan
  • Fulltime
Read More
Arrow Right
New

Sr Growth Account Executive, U4B Mid Market

Are you seeking an opportunity to have an impact, innovate through your problem ...
Location
Location
United States , New York
Salary
Salary:
116000.00 - 129000.00 USD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in full cycle B2B sales: prospecting, pitching & closing
  • Proven success hitting quarterly and annual sales quota targets
Job Responsibility
Job Responsibility
  • Creatively prospect into Mid-Market accounts with 1,000-5,000 employees
  • Develop Uber for Business territory plans to grow pipeline and account plans to break into whitespace accounts
  • Lead and coordinate end to end sales motion for Mid-Market customers including qualification, education, pricing/quoting, contract negotiation to close deals
  • Build strategic relationships to gain positioning with decision-makers while driving growth of new business
  • Continuously assessing customers’ evolving needs and aligning Uber for Business’s value proposition
  • Provide opportunity status by regularly updating Salesforce, doing weekly forecasts and participating in quarterly business reviews
What we offer
What we offer
  • Bonus program
  • sales bonuses & other types of comp
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Software Development Engineer

By applying to this position, your application will only be considered for Softw...
Location
Location
United States , Seattle
Salary
Salary:
110500.00 - 160000.00 USD / Year
amazon.de Logo
Amazon Pforzheim GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with at least one general-purpose programming language such as Java, Python, C++, C#, Go, Rust, or TypeScript
  • Experience with data structure implementation, basic algorithm development, and/or object-oriented design principles
  • Currently has, or is in the process of obtaining a bachelor’s degree in Computer Science, Computer Engineering, Data Science, Information Systems, or related STEM fields
  • Must be 18 years of age of older
Job Responsibility
Job Responsibility
  • Collaborate and communicate effectively with experienced cross-disciplinary Amazonians to design, build, and operate innovative products and services that delight our customers, while participating in technical discussions to drive solutions forward
  • Design and develop scalable solutions using cloud-native architectures and microservices in a large distributed computing environment
  • Participate in code reviews and contribute to technical documentation
  • Build and maintain resilient distributed systems that are scalable, fault-tolerant, and cost-effective
  • Leverage and contribute to the development of GenAI and AI-powered tools to enhance development productivity while staying current with emerging technologies
  • Write clean, maintainable code following best practices and design patterns
  • Work in an agile environment practicing CI/CD principles while participating in operational responsibilities including on-call duties
  • Demonstrate operational excellence through monitoring, troubleshooting, and resolving production issues
What we offer
What we offer
  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
  • sign-on payments
  • restricted stock units (RSUs)
  • Fulltime
Read More
Arrow Right