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Specialist, Global Partner Operations

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Appian Corporation

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Location:
India , Chennai

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are looking for a process-driven Partner Operations Specialist to provide critical support to the global partner ecosystem. In this role, you will ensure partner submitted deal registrations comply with program requirements and Service Level Agreements. You will help bridge the gap between partners, Alliance Managers, and Field Sales to ensure deal progression, while also analyzing data to identify efficiencies and improve the partner experience.

Job Responsibility:

  • Own the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance
  • Act as the primary conduit between the partner deal submitters, the alliance team, and field sales representatives to facilitate communication, approvals, and conversion to Stage 2 qualification
  • Optimize the partner experience by reviewing existing registration processes to identify bottlenecks, reduce errors, and drive operational efficiency
  • Transform data into insights by generating and analyzing deal registration reports to identify emerging trends and partner performance gaps
  • Provide ad-hoc operational support for global partner initiatives, such as new partner onboarding and long-tail enablement and support

Requirements:

  • 1-3+ years in channel operations, sales operations, deal desk, or similar B2B support roles
  • Demonstrated experience navigating and maintaining CRM systems, with a strong proficiency in Salesforce
  • Excellent organizational skills with an ability to manage multiple tasks/projects in a fast-paced environment
  • Exceptional verbal and written English communication skills, capable of interacting professionally with global stakeholders
  • A self-starter who can work independently while remaining deeply integrated within a global team across different time zones
  • Based in Chennai, India
What we offer:
  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training
  • Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education
  • Community: We’ll immerse you into our community rooted in respect starting on day one
  • Appian fosters inclusivity through our 8 employee-led affinity groups
  • These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company
  • Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future
  • Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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