Specialist, Global Gaming Group Experiences

• Support the design and implemention of curated onboard experiences tailored to group demographics and brand identities
• Coordinate logistics and support for onboard activations, including merchandise, staffing, and event flow
• Support the creation of pre-cruise communications for group experiences
• Ensure messaging aligns with brand tone and experience expectations
• Track engagement metrics and recommend improvements
• Collect and analyze data related to group experience performance, guest feedback, and operational metrics
• Support the development of dashboards and reporting tools in Wrike or other platforms
• Assist in preparing post-event summaries and insights for leadership
• Maintain central repository for Group Experiences inclusive SOP manuals for onboard activations and the digital asset repository for marketing and operational use for groups
• Maintain live FAQ and training resources for shipboard and shoreside teams

• Bachelor’s degree in Hospitality, Marketing, Business Administration, or a related field
• Equivalent combination of education and relevant experience may be considered
• 2+ years of experience in hospitality, cruise, or event marketing industries
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Excellent communication and collaboration skills, with the ability to work cross-functionally and manage multiple projects simultaneously
• Experience supporting guest-facing programs or onboard activations is highly preferred
• Strong written and verbal communication skills
• Experience with project management tools such as Wrike or similar platforms
• Experience developing and managing project timelines, milestones, and status updates across teams
• Basic knowledge of financial tracking, procurement processes, and reporting tools
• Experience collaborating with marketing, merchandising, and event teams to deliver cohesive communications
• Financial Planning - Ability to monitor costs, budgets, and procurement inventory
• Project Management - Strong organizational and project management skills
• Collaboration & Communication -Ability to work cross-functionally with shipboard and shoreside teams
• Analytical Thinking & Problem Solving - Ability to analyze data and generate actionable insights
• Understanding of workplace policies and procedures
• Familiarity with team collaboration tools and techniques
• Skilled in digital illustration, layout design, photo editing, and animation
• Ability to streamline ideas into compelling visuals that communicate key messages
• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time
• Travel: Less than 25% with shipboard travel likely
• Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations
• Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area

Experience supporting guest-facing programs or onboard activations is highly preferred

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year
• director and above level start with 19 days/year
• Sick Time – All full-time employees receive 80 hours of sick time each year
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus
• Hybrid Work Environment
• Wellness Programs
• Cruise Benefits
• Parental Programs
• Retirement Plan
• Employee Stock Purchase