Specialist GBS Acct & Sales Ops Italian Speaker Job at Adidas (Porto)

Job Description

Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel. This role is specific to support Account Operations teams during the implementation of a new SAP S4 system and is limited to the project timelines. This role will be assigned to different teams and markets in Account Operations for the duration of the project.

Job Responsibility

Support customer communication through all relevant channels (email, tickets, phone, in person), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales
Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales
Perform order book management by recording and managing all types of orders
managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control
monitoring electronic receipts for errors and correcting these errors using the tools provided
Track carrier deliveries and parcel deliveries
Work in close cooperation with colleagues from other groups within Accounts & Sales Operations
Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations
Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation

Requirements

Strong Customer Service focus and excellent communication skills
Working knowledge of MS Office, SAP/CRM and Business Objects
Advanced English knowledge (written and spoken)
Fluent in Italian (written and spoken)
Understanding of costs and of sales generation
Process-oriented mindset and in-depth understanding of complex correlations
Proactive, Autonomous, and independent working style
A high level of problem-solving ability
Ability to contribute to a team environment where performance is measured
Experience in working under pressure to meet deadlines and conflicting priorities
Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus
2+ years’ experience in providing customer support in the field of customer service, sales or logistics

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Specialist GBS Acct & Sales Ops Italian Speaker

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