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Specialist, Fraud Operations

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T-Mobile

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Location:
United States , Allentown

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

17.89 - 32.26 USD / Hour
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Job Description:

As a Fraud Operations Specialist you will perform a detailed account analysis using weighted profiling and investigative data from multiple sources including the Fraud Management System (FMS), consumer credit analysis, third party and government resources, specific reports, etc.; interpret, organize and compile data applying sophisticated investigative and analytical techniques to determine account status and pursue investigation closure according to findings; may be responsible for all non-automated adjustment processes including add-on fraud and unauthorized handsets; sending and receiving departmental requested correspondences to and from victims of fraud

Job Responsibility:

  • Perform in-depth account investigation and analysis and effectively analyze, compile, organize and interpret data from multiple investigation resources
  • responsible to handle inbound calls from customers regarding all aspects of fraud and ID theft and provide accurate and professional advice and assistance to victims of identity theft
  • coordinate with loss prevention and corporate investigations, when applicable, to pursue dealer audits and identification of fraud trends
  • act as liaison for general law enforcement inquiries regarding an investigation or fraudulent account
  • advise proper contact processes
  • actively evaluate policy and processes and recommend policy and efficiency improvements

Requirements:

  • High School Diploma/GED
  • less than 2 years experience in the wireless industry
  • prior experience in fraud investigation or closely related field preferred
  • Microsoft Office
  • intermediate MS Excel experience - including pivot tables and v-lookups
  • analytics
  • strong written and verbal communications skills
  • ability to provide support over phone and email
  • legally authorized to work in the United States
  • at least 18 years of age

Nice to have:

  • Prior experience in fraud investigation or closely related field
  • fraud investigation
What we offer:
  • Medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • commuter and transit programs

Additional Information:

Job Posted:
April 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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