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The Specialist, Events is responsible for planning, coordinating, and executing a wide range of events aligned with company objectives and departmental guidelines. This role manages all event logistics including venue procurement, entertainment booking, dining arrangements, transportation, and vendor partnerships. The Liaison ensures all events stay within budget and deliver exceptional guest and stakeholder experiences. This position serves as a key liaison between internal teams, site leaders, guests, and external vendors to ensure seamless event execution. In addition to core responsibilities, this role collaborates closely with field sales and marketing teams to identify latent opportunities to increase onsite owner tour participation through strategic event offerings. The Liaison works hand-in-hand with these teams to align on high-revenue producing events that resonate with owners and drive high guest satisfaction scores. Liaisons are responsible for hosting assigned events within their market as directed by management and may occasionally assist with events in other markets. This role requires travel, including nights and weekends, to support face-to-face interactions with Travel + Leisure Co. owners, resort marketing and sales leaders, and venue personnel.
Job Responsibility:
Hosts all event types across Travel + Leisure Co. brands, both onsite and offsite, engaging directly with owners, resort and venue personnel, and marketing and sales leaders
Research event logistics and determine overall event concepts that remain inside monetary budgets and will lead to sales success
Build strategic relationships with site sales and marketing leaders to enhance event quality, guest satisfaction, and operational efficiencies
Plan and manage multiple events at various stages simultaneously
Communicates with site-level sales and marketing, business operations, and resort operations leaders to ensure events are executed on schedule and objectives are achieved
Submits event details, proformas, and contracts to senior leadership for cost approvals
Planning, coordinating, and executing a wide range of events aligned with company objectives and departmental guidelines
Managing all event logistics including venue procurement, entertainment booking, dining arrangements, transportation, and vendor partnerships
Ensuring all events stay within budget and deliver exceptional guest and stakeholder experiences
Serving as a key liaison between internal teams, site leaders, guests, and external vendors to ensure seamless event execution
Collaborating closely with field sales and marketing teams to identify latent opportunities to increase onsite owner tour participation through strategic event offerings
Working hand-in-hand with these teams to align on high-revenue producing events that resonate with owners and drive high guest satisfaction scores
Hosting assigned events within their market as directed by management and may occasionally assist with events in other markets
Travel, including nights and weekends, to support face-to-face interactions with Travel + Leisure Co. owners, resort marketing and sales leaders, and venue personnel
Requirements:
Bachelor’s degree or equivalent, college degree preferred
Understanding of timeshare industry, products, and clubs
Excellent project management and cross-functional collaboration skills
Strong motivation to learn, willingness to be a team player, yet operate independently as required while exercising discretion and independent judgment
Demonstrated organizational skills and attention to detail
Demonstrated ability to work well under pressure and meet deadlines
Demonstrates accuracy and thoroughness in work to ensure quality
Written and verbal communication skills to execute timely and effective communication
Demonstrates strong critical thinking skills
Strong networking skills to build appropriate relationships throughout a broad organization
Proven ability to effectively handle multiple tasks in various stages of completion
Ability to solicit feedback to improve processes and develop project strategies
Ability to develop collaborative relationships to facilitate the accomplishment of work goals
Ability to recognize priority and be able to manage time effectively to deliver on priorities
Ability to be proactive and communicate proper sense of urgency for tasks to keep work on target
Ability to work in a fast-paced environment that is continually changing
Ability to be flexible with change and adapt to changes within products/programs
Ability to work effectively as a team player in a diverse work group
Ability to interact with various business partners at all levels in the organization
Advanced working knowledge of Microsoft Office Suite including PowerPoint, Excel, Outlook
Proficiency in Adobe Professional
5+ years of experience in marketing, campaign strategy, or loyalty marketing
2+ years of experience managing external vendors, agencies, or direct reports
Nice to have:
Vacation Ownership and travel industry knowledge a plus
What we offer:
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays
Wish day paid time to volunteer at an approved organization of your choice