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Specialist, Enterprise Security Operations

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Bellevue

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

17.98 - 32.43 USD / Hour

Job Description:

The Specialist, ESOC monitors and reacts to real-time incidents, system activities, reports, and contingency situations to mitigate risk and ensure T-Mobile's ability to conduct business in a safe, secure and productive environment. Ensures events and other information is properly triaged, processed, and disseminated to the appropriate business partners. Coordinates and schedules work for security systems processing, monitors and ensures work is performed and equipment utilized in a timely and efficient manner. Reviews and processes incoming reports, work orders and other field requests. Effectively prioritizes notification and communication procedures with consideration to work-flow and information distribution requirements. Works in a team-centric, 24/7 environment.

Job Responsibility:

  • Provide Enterprise wide customer support via phone and email as it pertains to security and safety issues at all T-Mobile and MetroPCS by T-Mobile locations
  • Process customer service requests for in the areas of access control, CCTV, and other facilities and retail security equipment
  • Provide first line workplace violence response through notifications, processing reports, and support subsequent actions as directed by the Workplace Violence Team and ECR Legal
  • Process and support field asset protection efforts to mitigate risk and ensure safety at retail locations

Requirements:

  • HS Diploma/GED required
  • Up to 2 years experience in general call-center, operations, customer care or related in-bound call environment
  • Experience in a security operations, demand planning, resource planning or similar field preferred
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
April 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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