Specialist Engineer - Networks Operation Centre Job at Vodafone (Birmingham)

Specialist Engineer - Network Operations Centre

Working in the Technology Operations Networks Operations Centre on a range of te...

Location

United Kingdom , Glasgow

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Significant experience in telecommunications, including network management experience within an operation’s centre environment
Ability of working and understanding across SDH, PDH and optical technologies, (Ericsson, Nortel, Ciena)
Proven track record in network management & troubleshooting including ability to produce Network incidents reports in relation to Network events
Experienced at working with multiple third-party network providers and equipment vendors
Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities)

Job Responsibility

Professionally represent Real Time Operations in all day to day operations
Proactively monitor customer networks to identify fault occurrences
Acknowledge, check, and respond to customer fault reports
Perform timely and accurate basic initial diagnostics, ensuring fault clearance wherever possible
Ensure accurate ticket detail entry and updates for all fault reports
Ensure relevant and accurate information available to assist in fault diagnosis and clear
Monitor fault tickets, prioritise, and track progress as appropriate
Ensure technical and managerial escalation completed to defined time-scales
Test and liaise with customers and other internal or external agencies and third parties
Ensure overall adherence to quality procedures and working processes

What we offer

Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
Discounts, vouchers, a pension plan and loads more
Amazing learning tools and top-notch parental leave policies

Fulltime

Data Centre Infrastructure Engineer

An exciting opportunity has arisen for an experienced Data Centre Infrastructure...

Location

United Kingdom , Wakefield

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience working within a Data Centre environment
Experience installing, migrating, and decommissioning IT hardware
Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution
Knowledge of networking and structured cabling technologies
Familiarity with service management disciplines including Incident, Change, and Problem Management
Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW)
Strong stakeholder management and communication skills
Awareness of infrastructure risk management and project lifecycle delivery
Strong Microsoft Office and collaboration tool skills (Teams, SharePoint, Confluence etc.)

Job Responsibility

Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations
Coordinate hardware installations, migrations, decommissions, and operational activities
Manage inward/outward materials, stock control, floor audits, and operational reporting
Maintain site standards, operational processes, and data security compliance
Work closely with internal stakeholders to ensure customer expectations and service levels are achieved
Support capacity planning, infrastructure lifecycle activities, and operational readiness
Collaborate with technical architects and specialist teams to operationalise infrastructure solutions
Drive process improvement initiatives and contribute to operational efficiency

What we offer

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

Fulltime

Data Centre Infrastructure Engineer

An exciting opportunity has arisen for an experienced Data Centre Infrastructure...

Location

United Kingdom , Wakefield

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience working within a Data Centre environment
Experience installing, migrating, and decommissioning IT hardware
Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution
Knowledge of networking and structured cabling technologies
Familiarity with service management disciplines including Incident, Change, and Problem Management
Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW)
Strong stakeholder management and communication skills
Awareness of infrastructure risk management and project lifecycle delivery
Strong Microsoft Office and collaboration tool skills (Teams, SharePoint, Confluence etc.)

Job Responsibility

Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations
Coordinate hardware installations, migrations, decommissions, and operational activities
Manage inward/outward materials, stock control, floor audits, and operational reporting
Maintain site standards, operational processes, and data security compliance
Work closely with internal stakeholders to ensure customer expectations and service levels are achieved
Support capacity planning, infrastructure lifecycle activities, and operational readiness
Collaborate with technical architects and specialist teams to operationalise infrastructure solutions
Drive process improvement initiatives and contribute to operational efficiency

What we offer

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

Fulltime

Data Centre Infrastructure Engineer

An exciting opportunity has arisen for an experienced Data Centre Infrastructure...

Location

United Kingdom , Barnsley

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience working within a Data Centre environment
Experience installing, migrating, and decommissioning IT hardware
Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution
Knowledge of networking and structured cabling technologies
Familiarity with service management disciplines including Incident, Change, and Problem Management
Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW)
Strong stakeholder management and communication skills
Awareness of infrastructure risk management and project lifecycle delivery
Strong Microsoft Office and collaboration tool skills (Teams, SharePoint, Confluence etc.)

Job Responsibility

Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations
Coordinate hardware installations, migrations, decommissions, and operational activities
Manage inward/outward materials, stock control, floor audits, and operational reporting
Maintain site standards, operational processes, and data security compliance
Work closely with internal stakeholders to ensure customer expectations and service levels are achieved
Support capacity planning, infrastructure lifecycle activities, and operational readiness
Collaborate with technical architects and specialist teams to operationalise infrastructure solutions
Drive process improvement initiatives and contribute to operational efficiency

What we offer

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

Fulltime

New

Technical Services Cross Technology Systems Integration Specialist

The Technical Services Cross Technology Systems Integration Specialist role invo...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or a related field
Valid CCNP Voice/Collaboration Certification required
NICE plus additional such as NICE Engage NCSE
NICE Engage NCIE (Installation)
Sentinel Fundamentals
CXOne Basic Certification
CXOne Advanced Certification
CXOne ACD Administrator Certification
Additional certifications such as Nexidia Data exchange framework
Nexidia NCSE

Job Responsibility

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization

Fulltime

New

Cross Technology Managed Services Engineer (L3)

The Managed Services Cross Technology Engineer (L3/4) –Automation is an advanced...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
Relevant certifications include (but not limited to) - VMware certified Professional: DATA Centre Virtualization
VMware Certified Specialist – Cloud Provider
VMware Site recovery Manager: Install, Configure, Manage
Microsoft Certified: Azure Architect Expert
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer (VMCE)
Rubrik Certified Systems Administrator
Storage HDS

Job Responsibility

Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
Timely and consistent updates of tickets with resolution tasks performed
Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
Communicates with other teams and clients for extending support
Acts as emergency support contact as needed, for critical client and business-impacting issues
Supports, tracks, and documents change implementation
Provides timely escalation of all tickets to management with ensuing updates, where applicable

Fulltime

New

Senior Network Engineer

At Vodafone, we're not just shaping the future of connectivity for our customers...

Location

Ireland , Dublin 2

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven track record of building and delivering customer solutions to agreed scheduled timelines
Demonstrated excellence in customer interaction, written and verbal communication
Expert knowledge of WAN/LAN design and Routing/Switching/forwarding protocols
Experience of contributing during Pre-Sales/bid phases
Ability to priorities and manage internal and external stakeholder to handle multiple projects simultaneously
Full clean Irish Driving Licence
Strong grasp of Aruba technologies
Aruba Wireless experience
Aruba Clearpass experience
Engineering Professional with 4 + years' experience preferably in a large complex environment

Job Responsibility

Deliver Customer centric services based on Vodafone Business products and services
Deliver Vodafone Business services as contracted to Vodafone Business customers
To produce and publish low level technical designs / implementation guidelines and install these solutions as contracted with the customer to best practice standards
Work closely with the Projects, Configuration and Integration teams and Enterprise Services Operations to ensure all technical documentation and knowledge transfer is completed before handing over the solution for In-life support
Assist Presales teams in realising customer opportunities through the validation of solutions that utilise the products and services that exist within the Vodafone Business and Vodafone Product Portfolios
Work closely with other members of the team
Provide expert technical support to design, implement and assure the customers network and service availability
As required review / provide high-quality, technology solutions that have been approved by the customer and all internal stakeholders
Create the relevant documentation and deploying the solution to established standards before handing over for In-life support
Peer review Pre Sales technical solutions ensuring that the solution design provides for a straight-forward deployment and meets the Enterprise Operational standards

Fulltime

Ts Cross Technology Systems Integration Specialist

The Collaboration Technical Services (TS) Systems Integration Specialist is a se...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Bachelor's degree or equivalent in Information Technology or Computing or a related field

Job Responsibility

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization

Fulltime

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Specialist Engineer - Networks Operation Centre

Job Description

Job Responsibility

Requirements

What we offer

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