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Vodafone Logo Vodafone · IT - Administration

Specialist Engineer - Network Operations Centre

United Kingdom, Glasgow · Job Posted April 05, 2026
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Job Description

Working in the Technology Operations Networks Operations Centre on a range of technologies (including SDH, PDH, Ethernet, Optical, MSPP, CNMS, Call Manager, Cisco TAC, Prime etc); the role will specialise in SDH and PDH but will be expected to work across all technologies. The individual will work as a shift engineer, providing network monitoring, initial fault diagnosis and resolution. In depth diagnostics and intermittent fault resolution may also be necessary as part of the role (as required).

Job Responsibility

  • Professionally represent Real Time Operations in all day to day operations
  • Proactively monitor customer networks to identify fault occurrences
  • Acknowledge, check, and respond to customer fault reports
  • Perform timely and accurate basic initial diagnostics, ensuring fault clearance wherever possible
  • Ensure accurate ticket detail entry and updates for all fault reports
  • Ensure relevant and accurate information available to assist in fault diagnosis and clear
  • Monitor fault tickets, prioritise, and track progress as appropriate
  • Ensure technical and managerial escalation completed to defined time-scales
  • Test and liaise with customers and other internal or external agencies and third parties
  • Ensure overall adherence to quality procedures and working processes
  • Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success
  • Provide input to customer and management reports
  • Identify and agree cover wherever possible for planned absences
  • Proactively identify self-development needs
  • Actively support team members in day to day operations

Requirements

  • Significant experience in telecommunications, including network management experience within an operation’s centre environment
  • Ability of working and understanding across SDH, PDH and optical technologies, (Ericsson, Nortel, Ciena)
  • Proven track record in network management & troubleshooting including ability to produce Network incidents reports in relation to Network events
  • Experienced at working with multiple third-party network providers and equipment vendors
  • Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities)

What we offer

  • Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
  • Discounts, vouchers, a pension plan and loads more
  • Amazing learning tools and top-notch parental leave policies
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